City Wide Plumbing & Service

J O.

PHENOMENAL service and pricing. Called at 7 AM for a water heater that needed to be replaced. Quote given instantly--$300 lower than the next-best bid. Robert arrived at 12:30 PM and all work was done by 2 PM. Hot water about an hour later. What a great company. PLEASE give them your business . . . you and they deserve it!

Jeff N.

Beware!!! Any business that can't tell you how they charge or why it will cost what they quote can not be trusted. I will never use city wide again. I called to get a quote and they said they would send someone out for free to give me a quote. Sounded good so Lou came out and saw our nice home and figured he could stick us with a HUGE bill to fix a sump pump problem. He said it would cost us $125 to diagnose the problem, so much for the free quote. It took him less than 30 minutes to take off the lid, unhook 2 pipes and determine the pump needed to be replaced. He quoted $1255. I asked how much was the pump and how much was labor. He refused to break out the cost. Finally he said the pump was about $600 and I luckily had my iPad to google the cost of a sump pump and the top of the line units are $300. He told me that they mark up their parts and then give an ""all in price"" for the job. I paid him the $125 plus tax and said no thanks. I ordered one online and it arrived at my door in two days and it took 30 minutes to put the new one in. These guys can not be trusted.

Heather C.

They did call today to apologize for not following through on the estimate. Not only do they read Yelp reviews, they actually care about customer satisfaction!

Kenneth K.

I had a water slab leak recently.
The plumber came to my house and he was very professional and polite.
I had a problem with the free estimate with the company policy.
When you see ""free estimate"", it is not what you think.
If they have to use any of their tool to give you an estimate, it is not free and they charge you $125. There is no wording about this charge on their web site and they do not tell you when you call and ask for the free estimate. I would not recommend this company.

Ariel C.

Just had a great repair done by Robert G. He was very fast, friendly, and patient in explaining what he did to fix the hose issue in the bathroom. I would definitely request him if he's available should any other plumbing problems arise. Thanks, Robert! :)

Angela K.

I had a hot water slab leak recently and had 3 companies give me estimates. City Wide was cheaper and more professional than the other companies so I went with them.

I was able to schedule Robert really fast and he did a great job. We decided with my budget, the best thing to do was abandon the old hot water line under foundation, and run a new PEX line through the ceiling.

He also added a shut off valve after the hot water heater, disconnect an external drain pipe that was left by previous owners (added a cap to it in case I wanted an outside sink later), and anchored two outside lines to my wall that had been detached prior to moving in. All done for no additional charge!

Had Gabe come out at a later time to snake my washer drain and their price was very reasonable.

Really nice guys, easy to schedule with, great work!

Brent A.

I had David from CityWide plumbing out to my home to clear a clogged kitchen sink. He was very knowledgable and gave me some good tips of how to prevent the clogging from happening again. Before he left, he tested the disposal and other water lines to make sure I was good to go.

Mary N.

Called City Wide and spoke with Rob after a nightmare with Discount plumbing. (Discount wanted to bump their price quote up almost $300 when they got here; their guy, Danny, kept calling me ""sweetie"" while he was trying to inflate the quote, as if that isn't demeaning in itself; then proceeded to order a cheaper and smaller water heater than originally price quoted, which also would have been too small for our sq ft and usage, until I caught him and fired him on the spot.) Saw City Wide's ad on Yelp and they were rated very high, but I later realized that this is probably because they have only allowed us to see their good reviews. Rob answered the phone, seemed sincerely surprised about my experience with Discount, said their owner was good friends with Discount's owner, and said he would be out to our place the next day as a special favor to me, since we had no hot water for two days now. Should have known when they said the owners were buddies, but when Rob came out, he tried to pull the exact same scam as Discount by trying to bump up the price, then insulted me by trying to claim I was to blame because I didn't go along with being taken advantage of! Whatever happened to honesty and pride in what one does? Found Chris Serrano at Chris S. Plumbing who did the entire job, including all the so called ""$300 extras"", for about the price the other guys originally quoted me without any of the rip off tactics. Guess this ""Sweetie"" isn't as dumb as she looks.

Melinda D.

Wonderful service! Fast to respond and thoroughly explained repair options. Our shower would not turn off and we had to shut off the water. They quickly responded to our call and replaced the shower part with a new one.

HIGHLY recommend for their service and honestly!

Sue C.

I've been a customer for several years. David came out on time and quickly found my leaking tub valve.

You can't go wrong with Citywide.