City Wide Plumbing & Service

Mary N.

Called City Wide and spoke with Rob after a nightmare with Discount plumbing. (Discount wanted to bump their price quote up almost $300 when they got here; their guy, Danny, kept calling me ""sweetie"" while he was trying to inflate the quote, as if that isn't demeaning in itself; then proceeded to order a cheaper and smaller water heater than originally price quoted, which also would have been too small for our sq ft and usage, until I caught him and fired him on the spot.) Saw City Wide's ad on Yelp and they were rated very high, but I later realized that this is probably because they have only allowed us to see their good reviews. Rob answered the phone, seemed sincerely surprised about my experience with Discount, said their owner was good friends with Discount's owner, and said he would be out to our place the next day as a special favor to me, since we had no hot water for two days now. Should have known when they said the owners were buddies, but when Rob came out, he tried to pull the exact same scam as Discount by trying to bump up the price, then insulted me by trying to claim I was to blame because I didn't go along with being taken advantage of! Whatever happened to honesty and pride in what one does? Found Chris Serrano at Chris S. Plumbing who did the entire job, including all the so called ""$300 extras"", for about the price the other guys originally quoted me without any of the rip off tactics. Guess this ""Sweetie"" isn't as dumb as she looks.

Melinda D.

Wonderful service! Fast to respond and thoroughly explained repair options. Our shower would not turn off and we had to shut off the water. They quickly responded to our call and replaced the shower part with a new one.

HIGHLY recommend for their service and honestly!

Sue C.

I've been a customer for several years. David came out on time and quickly found my leaking tub valve.

You can't go wrong with Citywide.

James C.

Had a morning appointment for an estimate on a bathtub replacement. Technician never showed up. When I called the main number, the gentlemen told me they never gave the request to the technician. Only one chance for a first impression! I'll be going with a different company.

Nathan P.

My call was answered immediately, and I was able to get a next-day appointment for a repair. Lou showed up right at the start of the window I was given, and did his job quickly and professionally. He gave me a rough, reasonable cost estimate before beginning, and came in a couple dollars below it. I'm very pleased with the service I've received from City Wide, and will use them in the future.

Lisa E.

FABULOUS service! A micro burst took out a very large Mesquite tree in our yard... pulling up the water main to the house in the process. City Wide was out to my house at 8:30 the next morning despite my calling them after business hours. I couldn't have asked for speedier response.

They knowledgeable technician explained the process to me and proceeded to install a temporary line to the house that allows us to live here while the tree is removed.

HIGHLY recommend these folks for your plumbing needs!

Stacey G.

I found Citywide to be very reliable and knowledgeable. I would recommend them to anyone who needs a dependable plumber!

David J.

I have been living in the East Valley for the past seven years. I've lived in rental properties all over Tempe. A few years back, I had a slow leak in one of the kitchen pipes behind the wall. City Wide came out and found the affected area, replaced what was needed and all for a very affordable price. I highly recommend them to anyone looking for prompt and great service.

Kyle H.

I recently bought a house. Out with their under-sink reverse osmosis system and in with my reverse osmosis system. Problem was that their water in spigot was the type that punctures the copper pipe coming in from the wall. So what happens? Their little spigot with no hose on it decides it won't fully close. If it won't close then it will drip. I can't simply take off the spigot because that spigot has punctured the line. so, I called City Wide.

They cut off the old copper pipe with the puncture in it and welded a new piece on as well as a new quarter-turn shutoff valve. It cost me $174 which seems high for a small amount of work, but I think it was worth it. The copper coming from the wall wasn't that long and the hole was close to the wall meaning not much room to cut the pipe off or to weld a new sleeve on.

Could I have done it myself? Sure, but eff that... I would have cursed myself for 4 hours and had to go back to Lowes 14 times... and I probably would have burned myself doing all this.

On a different note... here lately I've been trying to fix things here and there and been calling people trying to set things up. It seems the trend is that people are hard to get a hold of and if you do they don't call back. This place I called, they said they'd have someone out in an hour and they came and did their job.

Bree B.

Lou came to use within 15 minutes of calling. He was focused, professional, and solved our problem within the half hour. It saved us a ton of anxiety and stress! Thanks Lou!