Cimarelli's Laurel Plumbing

Cindy S.

Leaking water heater, yikes! Called the regular folks (great place; not named here tho'), they didn't have their water heater guy available. Recommended Cimarelli's. They were able to schedule a 2-3 hour arrival. Ruben arrived EARLY. Got right to work but took time to be personable as well. Whole job under estimate, very satisfied with the availability, workmanship, product (American Std 40 gal) and price. Will use again, for sure. Thanks so much Ruben! --And thanks for putting up with Dug the Pug who really wanted to be your assistant today :)

Barb B.

Cimarelli's is a family owned business and you can tell, they made me feel like family, they have been out to my house twice now to fix my washing machine and check the garbage disposal and then to fix a backed-up toilet. They are extremely professional and have a great ""can-do"" customer service attitude. I highly recommend them to anyone in the Santa Cruz county area.

Gail K.

I called other plumbing companies, two never called back, one came out and looked at the job, said they would come back with their boss, two weeks later, nothing. So I called Cimarelli's, based on pretty good yelp reviews. Reuben came out and fixed the leak in no time. He was great! Will use them again. Fast and efficient!

Toni M.

Called several plumbers about having a gas line installed in my kitchen. Cimarellis's took the most time to give a detailed estimate. The guys were very knowledgable and thorough. Their price was almost half of the other quote! The same people who provided the estimate came back to do the installation. They were very professional, had a nice attitude, and we're very easy to work with. I will definitely call them with any future plumbing needs.

Fabiana R.

fast and efficient! had a broken toilet and he fixed it in about 20 min!

Jane D.

I would give NO stars or MINUS 10 stars if it were possible!!!

Last April, I called Cimarelli's to replace the leaking hose of my KWC pull-out sprayer kitchen faucet. The serviceman told me that it was an old faucet and needed to be replaced, and that it's so old that KWC doesn't make that hose any longer. He then replaced it with a ""universal"" hose that he had in his truck. I was charged $57.90 for the hose, $4.78 for tax and $216.00 for the 2 1/2 hours labor for a total of $278.68. Home Depot sells this hose for $25.00! When I questioned the labor charge, I was told that ""because you live way up in the mountains, we have to charge you that"". My house is 1/2 mile off HWY 17!

This hose broke after two months and Cimarelli's said they would replace it at no charge but if it broke again, I would have to get a new faucet.
I contacted KWC and after sending them pictures of my faucet, they said that my faucet is still under warranty and sent me a new hose at no charge-they even paid the shipping cost. Cimarelli's Reuben and Erin came to install the new KWC hose and were unable to install it. Reuben became quickly frustrated when it wouldn't feed through and told me he would have to charge me 4 hours or more for labor to take off the faucet in order to feed the hose through and remount it. Since this was a ""no charge"" call, it was obvious to me that he wasn't interested in installing this hose and advised me to replace the faucet with a Grohe faucet. He also told me that KWC had sent me the wrong hose for the faucet and that was why it couldn't be installed.

After they left, with my faucet sitting on the kitchen counter and the water shut off, I called another plumber who was here in 20 minutes and he installed the hose in ten minutes. The charge? $60.00!!!

I was amazed at how unprofessional, rude and incompetent Cimarelli's men were and how my new plumber took care of the problem in a jiffy with a smile and a very modest charge.

Louise V.

I have used Cimarelli's for over 10 years and had been happy with their work until one incident recently. Had a toilet plugged, Reuben sent his helper to the roof to unplug through the drain pipe while he worked on another toilet that had a leaking screw. The bill that came later was over $245. Without asking my permission, Reuben had changed all the fill valves, flush valves, flapper, the whole nine yards inside the toilet tank. Materials came to be over $80 and this is for a 50 year old toilet. Had he asked me, I would have told him that I have extra fluidmaster kits in the house and all the other parts that he replaced.

I was out of town several days after the service. When I came back the toilet was clogged. I called Cimarelli and was told that their work wasn't guaranteed. I told them no one had used the clogged toilet since we were all out of town. They didn't budge. I called another plumber, turned out the clog was not cleared the first time around and I had to pay to clear the clog again.

In view of this experience, I would not use Cimarelli again and I am disappointed that they treat their old time customer this way. BTW, when I insisted, they did take off $70 off my bill but I had to pay $170 for the work they did (without my permission)on the toilet. I am very disappointed since I thought I could trust them not to gouge their long time customer.

I suggest to everyone that you tell any guys working on your house, to ask your permission before going ahead to replace anything, otherwise you would be receiving a shockingly huge bill.


ETA: I just learned that Reuben is now the part owner of Cimarelli. That explains the change in attitude.

adam s.

Cimarelli's has been great for me over the years, nothing but positive experiences in timeliness, expertise and fair prices. They'd get a fifth star if they had email.

Teresa L.

I have used Cimarelli's for years and until today would have given several stars but today, that opinion is changed. I am shocked by dismissive diagnostics of the technician because there was a baby in the house. The overriding diagnostic was that the baby refuse was causing the odor and not necessarily a sewer line issue (bubbling in toilet when shower in use). Although after proding, the technician snaked the line-which seems to have taken care of the problem at present; the inappropriate statements caused a ridiculous amount of stress. If customer service is the goal - then I would say further training is required. If I ever call Cimarelli's back -- I will at least ask for a different technician. Disappointed.

scruz y.

These are my go to plumbers. Just terrific, nice, tell you what is going on, options, reasonable price and they are well stocked. Can't do better in Santa Cruz. Going to have them back very soon to put in low flow toilet. Thanks to all who work there...you are tops in my book.