Chung Wah Plumbing and Fire Protection

Jenny W.

Steve at Chung Wah was recommended to us by another company we'd used before. From my first call with him, Steve was fantastic. Clear, professional, proactive, and very very quick to respond. And he is funny and kind!

Chung Wah gave us a price range over the phone. Then Steve quickly arranged to give us a site visit, so he could give us a firm estimate. He was quick, clear, and professional over the phone, text & email.

I then spoke to two other companies and was disappointed by them: they were not as fast to reply, unwilling to give a firm estimate, and not as good at communicating about what their work would include and why. We booked with Chung Wah for the next week because they were superior in every way (including the online reviews like this one).

When the 2-person team arrived, they were very considerate. Great masking & the took care to protect our floors and carpets. They were kind to everyone in the building. They made sure we knew what they'd be doing and how long it would take. Steve even texted to make sure it was going well.

When the crew finished, they went back to double check their work in each unit and told us to text Steve if there were any leaks -- even in the middle of the night! Steve came by right away to check their work. Clearly, they all wanted to be sure everything was done right.

Even the billing was flexible: we had to split the work into different payments for each unit and for the HOA. Steve sent over a link right away so everyone who wanted to pay electronically had an easy way to do it. Plus, their staff was very kind about accepting a check in the mail from one unit (old skool).

I'd use Chung Wah again for sure. I highly recommend them.

Nat D.

We did business with this company for years with no problems. Then after not using them for some time, inadvertently sent them a check intended for another vendor. After several phone calls and letters, finally a portion of the amount due was returned to us. They kept $115.00 for no reason other than they did. This is stealing, and we would never do business with them again. I truly don't know what happened here or why they would keep money that was not intended for them, especially since they had not done any work for us for almost a year. Very bad business practices here, which makes you wonder about the honesty of this company.

John K.

We called Steve early on a Saturday morning after our fire sprinkler was accidentally broken and sprayed water all over our apartment. Steve was at the house within a few hours, replaced the sprinkler, and turned the water back on. We really appreciated his quick and professional service. He also gets high marks for being a Golden State Warriors fan!

James W.

This guy is nice enough and prices are fair, but he severely scratched my toilet when he snaked it (see pics). I mentioned it to him and he just kind of mumbled something, not really taking any responsibility or apologizing.

Then he snaked my upstairs bathroom and broke a pipe, which resulted in water running all over the bathroom floor and water pouring out the light fixture in my kitchen downstairs.

Basically just a half ass attempt at service. You get what you pay for...

Anon Y.

Steve and his crew helped me out in a pinch and delivered A+ results in record time. I called him one evening, he asked me to send him pics of the damage, he came out the next morning and provided me with a quote and that evening his team showed up and took care of the problem. Highly recommended based on my recent experience!

Susan S.

Highly recommend these guys. I called at least 10 companies all with outrageous prices to reinstall a toilet I took out to redo our floors. Some $300 for about an hour worth of work.

I happened to be walking by Chung Wah in my neighborhood and met the manager Steve. He was able to give me a fair price and had his guys finish reinstalling in less than an hour. Highly recommend them. Efficient and fair.

Pablo G.

I've had Chung Wah do a variety of plumbing work in my house over the last 8 years. Steve is super knowledgeable and can pinpoint the issue within a few minutes. Most importantly, he's honest and trustworthy.

Any time I've had an emergency, Steve is extremely responsive and takes care of the issue the first time around.

I highly recommend Chung Wah for your any of your plumbing needs.

Ken A.

Steve was very helpful and walked us through what turned out to be an easy fix to get our bathtub running again. He was honest and friendly and we will definitely work with him again.

James C.

Excellent job was done by Steve - owner
He explained the details of his work and get the job done on time. I highly recommend this shop.

Jim K.

My mother-in-law lives in the Richmond District, and her water heater stopped working on Sunday. The pilot light would not stay lit. I called Chung Wah first thing on Monday morning. They replaced the thermocouple and had it fixed by noon. Great service and reasonably priced.