Christianson Air Conditioning & Plumbing

Sylvia R.

The realty company who manages the house we lease uses Christianson for plumbing and AC. This is not the company we would choose. The technician is rude and apparently thinks that he doesn't need to explain what he's doing or why. He also doesn't know who his manager is or who we should talk to with questions.
However the main issue is that this company does not communicate. They told me a part was needed to repair the A/C , it had to be overnighted and someone would be out first thing in the morning. At 11am I had to call for an update, they said the technician was out on a job and would come afterwards. At 2pm there was still no update or communication.
The manager dismissed the behavior of the technician and simply stated they do not know how long jobs take nor can they give any accurate ETAs.
Do not recommend this company at all.

Lynda T.

This is the company to call if you want GREAT service from an honest reputable company. After having a terrible experience during one of the hottest weeks in Texas with a different company ---Steven Doepke from Christianson saved us. They replaced our entire HVAC system on literally a days notice. Somehow Steven managed to squeeze us in and saved us after almost a week of temps in the mid 80s in our home.
We suffered for a week dealing with One Guard Home warranty (now cancelled) and the dishonest company they referred us too.
We should have called Christianson to begin with--we've worked with them before and knew them to be good. But that stupid home warranty!!!!
Don't use home warranty's ....call a reputable dealer like Christianson!!

Brian W.

I called Christianson AC/plumbing, Round Rock TX to service my AC. Guy came out spent 2 minutes in the attic with the AC, then said 'maintenance' was finished. Told me to change the air filters and would be back. He said he was 99% sure the problem was dirty air filters and a 'frozen evaporator'. Strange, AC hadn't been run in 2 weeks, how did the evaporator get 'frozen' in 5 minutes?

Guy came back the next day, spent 2 minutes in the attic with the AC, comes down says evaporator is leaking refrigerant.

Gives me a bill for $184!! For a grand total of 10 minutes work with 2 visits.

Guy says new evaporators are $2000 and a sales man will call! I noticed he didn't have a refrigerant gas sniffer with him so I asked how do you know that the evaporator is leaking refrigerant? He said that oil was in the pan, funny, I saw no oil.

NOT RECOMMENDED!!!! I should have signed the $184 bill 'Ben Ripped,...because I was!

To summarize: I spent $184 for two visits and still my AC doesn't work. Of course they want me to spend another $2000 then it will work just fine.

Wylie W.

There are plenty of bad reviews so there is little promise that this one would affect their business. Please know, these folks are not a repair company. They are only a equipment sales company. Their techs do not have the knowledge or tools to trouble shoot equipment properly. We had split AC units not correctly installed to which they have had to return several times to correct their issues. During service checks, they leave trash in the attic, do not leave estimates, break plenums loose from air handlers and do not put hardware back in place. This group of folks are pathetic at best and are extremely expensive. You would be far better served to use a small mom and pop service company that cares. Do not use this corporate company. I have given them several opportunities for them to stand behind their work for my place in Texas, but they simply continue to fail. Success only comes from supporting local small businesses.

Donna G.

I'm extremely disappointed in the lack of help received especially since my unit from them is less than 3 years old. Do NOT call them on the weekend and pay the "emergency" on call amount because they don't disclose that if they don't have the part in the truck with them that you've wasted your money. Instead of helping with a solid solution their answer was to pay $250 more to get the "warrantied" part that was needed or "find another company" (from the woman on the phone's mouth). I should have known the service was going to be bad. That same weekend that I first purchased my home with units installed by them (newly built) we had no hot water (it was WINTER & I had a newborn) they were extremely rude when telling me that no hot water was not an emergency.

Don't waste your time or money.

Shunya F.

Scheduled a toilet replacement (standard size). Within 24 hrs, we were not completely satisfied because the "tall" people in the house needed a higher size. Jerry, the Service Manager returned my call and reviewed the work order. His team is returning to make a change for us at no additional charge. I have been a Christianson customer for 20 yrs, I goofed and they simply said, we will take care of it. Thank you for the kindness and consideration extended. We look forward to working with you in the near future.

Laura Y.

Zachary and Casey were amazing!! They really took great care of the plumbing issues and were super professional!!! They explained everything to me and I was very impressed by their knowledge. HIGHLY RECOMMEND!

Erin W.

Yet again, we had a great experience with Christianson today. They quickly and efficiently took care of several plumbing needs! Steve and Justin were so friendly and respectful of the current situation with covid-19. We will use Christianson time and again. Thank you for honest and efficient employees!

Ralph C.

Contacted Christianson heating to repair my Furnace. Technician arrived and in 10 min stated burners were out and needed a new furnace. I asked for what the cost of repairs would be for what was broken. He stated I could get a quote either by that Friday or at latest by Monday. He provided me a quote to replace the furnace though before he left for $ 6500. All of that took 30 min to not have a cost to repair for parts or labor and my Furnace still not working.
I contacted an additional heating company to inspect my Furnace and found all parts were working. Unlike Christianson tech stated. Also found that my circuit breaker in my panel was shorting. A $9.00 part. And quoted me $5100.00 for a new furnace heat pump. When I contacted Christianson office. Supervisor would not return my call, and office staff could not help me with the terrible service that was provided. Don't use this company. Technicians are inexperienced and don't know there trade, and company does not care to take care of there customers.

Steve T.

Christianson plumbing came highly recommended by a close friend who is a contractor so I was looking forward to great, honest, friendly work and but unfortunately got just the opposite.

Maybe they do great work with large volume clients, but if you have a personal, residential problem go ahead and pass on them. Try O&M plumbing or Blue Dragon instead.

In addition to their cost structure shifting last minute (20 mins before their contract plumber came; from $90/first half hour to $2.25/min after for a water filter install to $200 flat fee), the plumber was unhelpful when we found that our product was a lemon.

All this would've left us giving a 3 star experience, but to cap off our experience, when we called to give the gentle nudge/feedback that we were miffed about the last minute cost shift, we were rudely yelled out and addressed in a condescending, unhelpful tone by the operator.

You can find much, much better. Hard pass on Christianson HVAC & Plumbing!