Christianson Air Conditioning & Plumbing

Joseph C.

I called to see if I could schedule an appointment to have their AC team come and look at my system to see if it's working properly due to having higher temperatures upstairs. My downstairs will be set at 68-69 and the upstairs will be 82+ at times. I understand heat rises but wanted to make sure the system was working properly to have piece of mind as my house is just over a year old since we closed on this new build. She was quick to say "unfortunately there's nothing we can do because heat rises". Thanks for being such a company, I'll make sure to use another company in the future.

Grant G.

Disappointing to say the least. We have had ongoing issues after this Company installed a new air conditioning system in our home. Today, we found pieces of fiber glass insulation in our son's crib that came from the HVAC vent above the crib. We will never again use or suggest using this Company for those expecting professional service.

Sam N.

These guys were awesome! They came out and put in a new disposal. They also unstopped the other side of my double sink. They cleaned everything up and did everything in record time. Thanks guys!

Michelle C.

Christianson sent a Plummer to my elderly mothers house to check on a leak she had. The Plummer barely looked around and claimed the leak was coming from the AC unit that was located in the attic and scheduled an AC tech to come out. One was not available for 4 days which means she would be without water for 4 days since it had to be cut off to stop the leak. Once she informed me of this I called Christianson on her behalf. Her AC unit is not in her attic. I had another AC company come out the same day and was told that the leak was in the wall and was not an AC issue. Christianson refused to send the Plummer back out to check again and said she had to wait for the AC tech which would be in 4 days. This is unacceptable when she already paid the $150 free for the Plummer to come out. I canceled the appointment and called anther Plumbing company that could come out the same day.

Lauren A.

The A/C had stopped blowing cold air on Saturday morning. Christianson had done the install of our unit (new home build) so I called and they were able to service it three hours later. David was friendly and efficient. He quickly diagnosed the issue (broken capacitor), had a replacement part in his truck, and replaced it. Maybe it's because they did the install and know to have those parts, or we got lucky, or they're always super prepared with parts on hand, regardless, it was the best A/C repair experience we've ever had. Plus the fee was extremely reasonable considering it was a weekend and short notice.

Daniel M.

I had a bad experience with a prior A/C Heating company. They were incompetent and unprofessional. But when I called Christianson A/C and heating it was just the opposite. They came and saved the day! They showed up earlier than I expected, knowledgeable, professional, and highly competent. I highly recommend this company for your A/C and Heating.

Kathy J.

I had a service contract with Christianson, but I will not any longer. Today they took apart my AC unit to replace a working motor claiming it looked like it was going to go out. Mind you it was only a 3 yr old unit. While doing so they broke the screen the motor mounts on and said they could get a replacement part from warehouse 25 min away, but they would have to charge me another $200 labor fee to go get it. I called the service manager to complain and he did not like my questioning his customer service nor my questioning the validity of the repair he talked my husband into. He proceeded to tell me that since I clearly no longer wanted to do business with him he did not want to do business with me. So he called his repairman off and they left me with a torn up unit on a 90+ degree Day. It is a Friday on the 4th of July weekend. If it wasn't for Georgetown Air coming to my rescue we would have been without AC for at least a week. Beware anyone who is thinking of doing business with this company!

Keisa T.

Whoever Emily is at this company needs a serious lesson in customer service. We had texted in the morning that we were leaving a key under the mat so the tech could access the property. At 3:30 pm I got a call they would arrive in 30 min. My boyfriend happened to be off and arrived by 4:02 pm. No one ever arrived and after hours of waiting and calls and texts inquiring where the tech was Emily called me and stated we missed the technician and they left because no one was home. Come to find out the tech had got here at 3:30 (this is when I got the call they'd be here in 30, which simple math means they'd be here at 4) and left at 3:55. After clearly expressing my frustration Emily sarcastically stated "well I'm sorry we didn't wait another 5 min". I was completely blown away by her rudeness and lack of ability to deescalate the situation. Additionally how she tried to throw the blame onto us. Zero understanding or acknowledgement of their error. I informed her her attitude was not appreciated and I hope whoever is her boss offers a coaching session of some sort. There clearly is a gap in communication in this company because no one informed the tech there was a key and the dispatcher also was not given the correct arrival time.

Lynn J.

I have done business with this company both H&AC and plumbing for 10 years. They still have a $99.95 maintenance for H&AC so I use them each season-their scheduling has gotten very bad in the past year or so. Definitely need new employees. I have rescheduled my AC check for the 3rd time just a while ago as the technician didn't show for this morning's appt & no one bothered to contact me saying there was a "scheduling mishap". This also happened a year or so ago & I got an apology from the service mgr. & stayed with them-no more. They show up May 26th for the last time only because I have already paid them. Unless you have all day to wait, with no courtesy call if they are late/no show, go with another company. I plan to do just that.

Stasia D.

I called with a clogged sink, two dripping sinks and a slow drain. The clogged sink and slow drain were fixed, but the two dripping sinks are still dripping... the plumbers sent out said it was our water temperature (?). I finally just cut it off because it seemed like there was no conclusion to the faucets dripping. I left three stars bc I'm just happy the sink was at least cleared same day, but I wonder if I could have tackled that with a sink plunger.