Chris's Plumbing Service

Rebecca M.

If I could give a negative 5 star to Chris's plumbing I would do so. We were told they would be out between 8:30 AM and noon. We waited eight hours for them to show up. Two plumbers of which one was extremely rude. They left at approximately 8 PM that evening. They were to install new shower fixtures and A faucet in the master bedroom and a new faucet in the guest bathroom . When they finished with the shower faucet I told him it was unacceptable and I was going to have it inspected. At that point they took it back apart and fixed it the right way. The mounting plate for the handle was approximately 1/2 inch out from the tile. The backside where the valve was installed had a chunk of PVC pipe used as a shim to hold the front mounting plate in tighter to the tile.The rude plumber installed the faucet in the master and moved onto the guest bathroom. There instead of checking to see if the faucet would fit he tore out the old faucet and destroyed it then took out the drain and destroyed that. Then informed us that the one we bought would not fit. I told him you will have to put the one that you took out of the master in here so we use the sink. He said I think I destroyed that one too. He had to use the drain from the new faucet ( so now I can't return that set) so we could use the sink. When we told them we were not going to pay until we had someone from Chris's plumbing come out to look at the mess that they made and did not want to pay for the extra hour it took for them to correct the shower valve and faucet handle the rude one got mad. The next day we called Chris's plumbing and spoke to Chris Hoffman the owner. When my husband asked if they were licensed plumbers he got mad and started screaming at him. Never did answer whether or not they are licensed plumbers. I'm guessing NOT since he got so mad. We ask him if he would come out and look and he SCREAMED I'm not coming out And I will take you to small claims court. At this point he said """"this is how it will go down 1. We will both show up, and have to go to court the second time. At this point I will fain stomach flu. Which means you will have to show up the third time. It sure sounds like this man has been in small claims court several times to know how to use the system so well. By now we have him on speaker phone. I told him I have pictures I can send him so that he can see what they did in the shower. He insulted me at this point and my husband hung up on him. Then he called us back and asked my husband if we got disconnected. My husband said no I hung up on you and he said well let me do the same to you and then he hung up. I have never worked with a more unprofessional company. All we wanted was for him to see firsthand what was done. We did not want to pay for the hour it took for them to correct their own mistake. I will be talking to BBB and also to Angie's list when I am finished here. Do yourself a favor and scroll down through the reviews and you will see that this is typical of Chris's plumbing. I should have read those reviews before we ever hired them. I hope this review will keep someone else from going through the misery we went through with Chris's Plumbing.

Lana M.

The woman who sets up appointments is a complete liar and dishonest. I called and asked how they do billing for a regular appt, not an emergency. She said $95 per hour to include driving from their Riverview office (which is 10 minutes down the road). I chose to have an appointment after the school/work traffic, between 9 and 1. They couldn't make that time, so changed it to the afternoon window... Even though the appt. was made last week. They came and worked in my house for a half hour. There was $24 in parts. My bill came to 215!!! She said there was traffic. Then, the guys sat in our driveway for 6 minutes (according to their Garmin) before they came in to work. (We were watching to see how sneaky they'd be with their billing after reading another review). THEN the nerve to charge me 2x because they sent TWO guys!!! None of this was explained. AVOID this company. Total ripoffs. ***Lastly, there was dripped toilet water from their tools all the way through the house to the front door. Disgusting.

Paul H.

Had drain plug inside for grey water septic tank outside. Did not know to call so called two local plumbers who did not want to come out because septic tank involved, both suggested Chris's plumbing. They worked around my work schedule, the plumber came out, did what plumbers do and know we can do laundry and dishes again. It was quick, very professional, and at a fair price. I plan on using them again.

Deborah J.

I wish I could give negative stars! Do not EVER call Chris's Plumbing! They are complete and utter idiots! We called and told them LAST NIGHT our bathtub and toilets were backed up and flooded. We were told someone would be out here first thing in the morning. Then we get a call around 9am saying someone would be here before noon. 1pm rolls around, still nobody showed up. So we call and they say he's headed to the dump station to dump and then will be to our house in an hour. Two hours later, still nobody, so we call again. Oh he's finishing up at the dump station and will be to your house within 30 minutes. Another hour and a half and I get a call saying he went to lunch and it'll be another 40 minutes. That was at 330pm. The guy finally shows up at 4:30, nearly 8 hours later. The guy never even comes in the house to look at or diagnose anything. He hooks the pump up for about 20 minutes, tells me to flush the toilet to make sure everything is OK, I do it, he takes my $250 and he leaves. An hour later, it's all backed up and flooded again. WORSE THAN BEFORE THEY SAME. I just called them back to tell them what happened, the guy says that he can send another plumber out for $175 an hour plus cost of travel. I told him I don't think i should have to pay cost of travel when they already had someone out here. He said """"you didn't call a plumber, you called a pump truck"""" . I said """"I called CHRIS'S PLUMBING, expecting a plumber"""". He says """"we don't have a crystal ball, we can't diagnose something over the phone"""" . No shit Sherlock, that's why I called for A PLUMBER. To come figure out the problem. Not just assume and leave. Now I'm under the impression that my tank wasn't even full and they just stole my money. He says I'll send someone out there over the assumption it's going to be a charge. Ok whatever, I just need this fixed. I asked how long because the guy who was here earlier was 6 hours late. He said """"I don't know how he could have been late because we don't give time frames"""". Wow. Your dispatcher gave me 5 different time frames throughout the day and he was late for every single one of them. His response """"well someone didn't do their job right because they shouldn't have given you a time"""". Clearly NONE of you can do your jobs right. This is completely and ridiculously unacceptable.

Mark J.

I really do not recommend this business. We had a bad experience. I called and specifically asked the female that answered the call the cost to snake our main drain. I was told a specific rate for the first hour and then the rate if the time goes over. I also asked what the maximum cost would be. The plumber took a half hour from the time he arrived, to the time he had all his equipment loaded in the van. He then said he had to go out and prepare the invoice in the van. This took another 25 minutes (I physically timed it) and saw him on the phone for much of that time. He came back with a bill for over an hour-and-a-half which was also over the """"maximum"""" price I was told it would be on the phone. I questioned this, he said """"travel time"""" of 20 minutes each way was added. NO one said anything about travel time. I asked to speak with a supervisor, which he called and was the same female I spoke to on the phone. I offered the minimum rate they quoted for the hour minimum they bill, they refused. Do not trust a company that cannot even use proper English in their company's name - should be """"Chris' Plumbing"""" not Chris's Plumbing""""

Blinda W.

Do not use Chris' Plumbing Service in Riverview, FL... unless you want to be lied to and criticized by how you're dressed. I had an appointment with them at 8 am. At 8:15 I called to see where the tech was (I really needed them to be prompt because I was going into work late due to the appointment) and the gentleman told me that the tech would be there in 15 minutes. I had a problem with that because their place of business is only a few minutes from my house. A lady got on the phone and said that the tech is stuck in traffic due to the 3 schools between their location and my house. I told her that there is no way it can take 45 minutes to get from there to my house (assuming he left at 7:45 for his 8 am appointment). She offered to send me a picture of the traffic in front of their place of business. I told her there was no need.... I'm coming up there. I threw on a T-shirt and sweats and drove up there in 7 minutes. There was traffic going the opposite direction however, I checked maps once I arrived and it gave me an estimated arrival back at my house in 11 minutes including the absolute awful traffic they spoke of. When I walked in an older man asked me if I have been helped and I told him no and the reason I was there. I told him that the fact they were late wasn't convenient for me but I do not like to be lied to; the lady could have just said that he was running late or needed to get gas... not lie. The man repeated back to me my reasons """"he was running late, he needed to get gas"""" - as if he was giving me the actual reason he was late, blowing me off. He said we're just a small business doing what we can. He then asked what my reaction would have been if Tampa Electric Company would have been late to an appointment. I told him that I'm dealing with him not Tampa Electric Company. Since you are a small business shouldn't you take care of your customers? I went on to tell him that I read bad reviews and should have went with my gut but they seemed so nice on the phone when I called with questions. He asked if I read the good reviews as well. Hello!! I scheduled an appointment and was going to use your services... Yes, I took the good ones into consideration as well. In the meantime an older lady came out and asked in a demanding voice why I didn't answer my phone when she called at 7:50 to confirm my appointment. I said, you called at 7:43, I was downstairs making coffee and I called you back at 7:46. I told them that I will be sure to write a review. The old lady said """"we're going to write a review on your personality"""". The old man said """"we can't because she doesn't have one"""". This is verbatim the words that came out of their mouths and they both thought it was hysterical. LOL how old are you two?? Very immature comments and surely unprofessional. Then, THEN in a very sarcastic tone, the lady asked me if I was dressed for work. I'm guessing sweats and a t-shirt wasn't work appropriate for me to go to work in HOWEVER, she was wearing yoga pants and a shirt that didn't match. These people are a joke!! Yes, they were going to replace two sinks at a better price than I could find elsewhere but at what expense?!?! How would they have treated me once I was a paying customer? How would have they treated my home? How would have they have treated me if there was an issue after the install?

Lorraine G.

Be careful...pay with a check. They have no problem charging your credit card for additional charges without your approval and they don't prove you with an additional invoice.

Max P.

I called Chris's Plumbing because they had an ad in the Catholic Church bulletin. It says someone there is a Parishioner at Nativity Catholic Church. Boy had he better go to confession. Probably won't because the Priest would tell him to refund money. This young kid came to install a cartridge in the shower. He yanked and pulled on it for 30-45 minutes. Put in a new one, turned on the water to see if it worked got paid alot of money for a small job, and left. He turned off the house water at the street, and left the cover off of it when he left. The pipes make noise ever since he was yanking on that cartridge. I called a 4 star plumber and asked if I needed a new cartridge. (I wanted a blind investigation) they said cartridge is okay, but straps holding the pipes to the 2x4 must have broken. That kid did it! By the way, Chuck's plumbing is out of Tampa. They drove all the way to Brandon to tell me the only thing they could do was bust the wall open to put new straps on. $49.00. No """"travel charge"""" like Chris's Plumbing.

Johnny R.

I used Chris's Plumbing for a plumbing backup issue I was having at my house. I was told by the plumber who came out that my drain field needed to be replaced. Since this is somewhat of an expensive repair, I asked the plumber to please have my septic pumped in order to buy my family and I some time to plan and get this problem resolved. The pumping took place the same day. Within a couple of days, I had several companies come out to give me an estimate on my drain field replacement, and upon these other companies inspecting the drain field, they made me aware that my septic tank was never pumped out completely. When Chris's Plumbing pumped the septic tank, I was not aware of it only getting partially pumped out, and was made to believe it was fully pumped out. This is highly frustrating as we paid $372 that day. My wife was the only one at home at the time and I'm completely disgusted with how we were taken advantage of. I have attempted to call Chris's Plumbing multiple times over the past month and I have yet for anybody to give me an answer what happened. I spoke with office manager and owner, both have promised to call me back within 24 hours after speaking with driver, but it has now been 30+ days and I have yet to speak with them. I assure you I will never do business with Chris's Plumbing again, but would still like somebody to call me ASAP for an explanation at minimum.

Dena M.

If you need septic tank repairs and you don't call Chris's you are crazy! From the time you call them in a panic and JoAnn (who should be sainted) calms you down and gets someone to your house. They were here before promised time and went above and beyond. I will never call anyone else. They have this customers loyalty.