Chris's Plumbing Service

Manessah N.

If I could give this company NEGATIVE STARS I would. On a scale from 1 being not so bad to 10 being the worst ever it would be a 10 across the board! We called this company because a close family friend referred us (we will never be asking him for that again). YELP will not let me write all the problems because it is to long, So I will just say that they caused a DANGEROUS SITUATION and DID NOT FIX THE ACTUAL PROBLEM we asked them to find and fix the leak and they found the first thing they saw and said that was the problem and said that was what was causing the leak. It was not the problem and after having Dangerous gas fill the house and rude and unprofessional plumbers we never got the real problem found and fixed. We had to call another company out ( Shout out to CHUCK'S PLUMBING for finding and fixing the problem quickly and with great manners and high professionalism!!!!) If you want RUDE,UNPROFESSIONAL,AND DANGEROUS SERVICE call Chris's Plumbing. ALSO JOANN THE OFFICE MNGR IS HIGLY RUDE AND UNPROFESSIONAL, SHOULD NOT BE WORKING IN CUSTOMER SERICE AT ALL!!! We will be speaking wth the BBB about the detailed problems with this company!

Megan E.

I will NEVER use Chris' plumbing again or recommend it to anyone I know. Horrible company, terrible customer service especially from the owner. The company gave me an invoice, called back with a question on the labor and they increased the price on it and refused to honor the original invoice (literally a difference of about $20). Whenever I asked to have the original quote that I received for the work done (the price that I would have paid if I just paid the bill), I was told no because it was """"my fault that I didn't put the signature on the invoice"""" even though I was never asked to sign it. I have a copy of the original invoice and was still told this. I asked the technician if I could speak to the office, which he said was closed and that only the 24/7 hour line for scheduling could be contacted and that they don't handle billing. No problem with that, however the owner stated that was not true. Whenever I spoke with the owner, Joanne, she straight up stated that I was """"irrational"""" and that I """"tried to take advantage of the technician because he is a young man and I made him feel nervous""""????? Apparently I made him feel nervous by trying to justify having no approximate time frame (over 3 hours), no description of the work that he needed to do, him leaving for 30 minutes to get extra parts and charging for the time frame as well as calling for help multiple times on the work he was doing. If you want to get hit with a $500 bill by a company owned by crooks that like to take advantage of people, by all means use them!

Shannon N.

My boyfriend used Chris's plumbing to pump out and complete a septic inspection at his home! their prices were reasonable for the quality job they did. The driver was very professional and did a great job! We had such a good experience that we used them again to pump out my boyfriend's rental property as well as complete a few small plumbing task around the home before we put the home on the market! The plumber informed us about the job and educated us on what needed to be done which was very helpful because I was worried about paying a lot of money. I highly recommend this company to anyone looking for a quality job performed by a licensed and insured company. You definitely get your moneys worth with this company!

Franklin A.

The number of bad reviews here surprises me. I have had nothing but good experiences with the people who work at Chris's Plumbing Service. I have only ever used them. Since buying my current home, they have been out 3 times. Twice for pipes that ruptured under my slab, and the third time to document that Hillsborough County Water has the pressure to my neighborhood set well above the UPC maximum of 80psi (110psi) and that is why so many people in my neighborhood have plumbing problems.

Carole Y.

Our daycare center used Chris's Plumbing to clear an ongoing plumbing issue due to toys, wet wipes, and other items not meant to be flushed. A special shout out to Greg, he was professional, courteous, and did not leave a mess. We also had a lift station inspection/repair the next day and are extremely happy with the service and the price was fair. They were also prompt in arriving at the promised time of service.

Sharon T.

I had used Chris's Plumbing to install new faucets in my bathrooms and kitchen. The technician was not very nice, complained all the time he was here installing the faucets. About two weeks went by and my kitchen faucet was dripping after I turned the faucet off. I called Chris's Plumbing to let them know it was dripping and they came out to look at it. They never told me they would charge me a service fee!!! I called them to ask why I'm being charged a service fee for them to check something they just installed for me!!! I would not recommend this company to anyone. Obviously they do not guarantee their work and if it's not installed properly they will charge you a service call for returning to fix it properly they way it should have been fixed in the first place. Very unprofessional in my opinion. I will NEVER use them again.

Guin T.

DO NOT use Chris's plumbing! Charged me for 2 hours of work when the plumber finished in 1/2 hr and sat in van for another 30 min. I knew i would be charged a little more for a """"weekend call"""" but i was also specific in what the leak was from ( a flex hose) once hey got to house the plumber said they don't carry those (mind you an Ace is 2 miles from my house) and they don't meet code. Funny my house passed code twice! The plumber turned a 5 min fix into 2 hours of labor and $75.00 in parts...all together $375! The owner called me to """"confront me"""" over my being upset. He was very confrontational. Told him if he called me again I would file charges.

Becca F.

Chris's Plumbing is completely unresponsive to calls or texts, even for jobs they are actively engaged to work on. When Chris finally did send out a plumber to install the toilet, shower fixtures and vanity faucet, the plumber left to """"go to another job"""" knowing full well that the toilet needed a new fill valve or would keep running water 24/7 (therefore unusable) and that the temperature valve on the shower was jiggly and loose. Chris did not respond at all to calls to come fix these problems because he had already been paid. The WORST customer service and extraordinarily inadequate work.

Lauren S.

This plumbing service is horrible and I would never recommend them to anyone! I had a backed up sewage problem that caused my bathtub to be filled with open sewage. That wasn't even mine! My apartment complex called this plumbing service to fix the problem at 6:30 pm. It never got fixed. I called them back when I got home at 11pm saying that I still had a sewage problem in my home. The maintenance man at the complex said he would call again and someone would be there that night. I waited up until 7 am and no one showed up. I would have to go to the gas station across the street just to use the bathroom. When I called the plumbing service this morning I was told they would contact the technician on duty. I then get a call from a woman named Joanne from the plumbing service who immediately had an attitude. When I told her the situation and how upset I was, she became very defensive and started giving me attitude about how none of this was their fault and it was my fault because I didn't want strangers in my house while I wasn't home. I told her not to get an attitude with me, she sassed me back saying that """"the longer we are on the phone the longer you have to wait for them to come by"""" she didn't want to hear my problems. THEN WHY ARE YOU IN CUSTOMER SERVICE? Find a new job.

Dave W.

Dave Winters, retired E-8, USAF I only rate this company a one because there are no increments under that number. *** If you are military - please read ALL of this! As a retired military member, based on my experience, I would NOT recommend this company. I had them install a water softener (they don't install personally bought ones after 4/13/18 anymore - we paid them $1,200.00) and had nothing but nightmares. The initial plumber installed the water softener with the water flow BACKWARDS and left the bypass engaged. After several days went by, we did not notice any change in the water's softness. I broke out the manual and realized what the plumber did not do. I pulled the bypass out and the brine from the water softener starting clogging up our toilets and washing machine. I called them back (they did not charge us) and the plumber fixed the toilets but told us everything was hooked up right. The brine resign continued to flow so I shut off the water softener and called Chris' Plumbing to complain. I told them I wanted someone else (not the same plumber) to come back out to see if everything was hooked up correctly. They sent the same plumber we asked NOT to come back and we turned him away. They sent a third-party water softener company out and they guy said he could not crawl in the attic to see if everything was hooked up correctly. He did test the water and say it was soft ( we turned the pass off at this time). He left and we called a another plumbing company out and they verified and fixed the water flow issue. I called for several weeks to speak to the owner (Chris Hoffman) and he NEVER called me back. I wanted to be reimbursed the $85.00 charge for the other plumber to fix and several hours of my time (I work at MacDill AFB). He finally called today and said he would only give me $85.00 reimbursement. He said I should of left a key or garage door access so his plumber who hooked it up backwards could fix. We told them time and time again, not to send him. With all this said, from a retired military member, based on my experience, I do not recommend this company.