Chris's Plumbing Service

Valeria G.

I used Chris's Plumbing for a plumbing backup issue I was having at my house. I was told by the plumber who came out that my drain field needed to be replaced. Since this is somewhat of an expensive repair, I asked the plumber to please have my septic pumped in order to buy my family and I some time to plan and get this problem resolved. The pumping took place the same day. Within a couple of days, I had several companies come out to give me an estimate on my drain field replacement, and upon these other companies inspecting the drain field, they made me aware that my septic tank was never pumped out completely. When Chris's Plumbing pumped the septic tank, I was not aware of it only getting partially pumped out, and was made to believe it was fully pumped out. This is highly frustrating as we paid $372 that day. My wife was the only one at home at the time and I'm completely disgusted with how we were taken advantage of. I have attempted to call Chris's Plumbing multiple times over the past month and I have yet for anybody to give me an answer what happened. I spoke with office manager and owner, both have promised to call me back within 24 hours after speaking with driver, but it has now been 30+ days and I have yet to speak with them. I assure you I will never do business with Chris's Plumbing again, but would still like somebody to call me ASAP for an explanation at minimum.

M Z.

I really do not recommend this business. We had a bad experience. I called and specifically asked the female that answered the call the cost to snake our main drain. I was told a specific rate for the first hour and then the rate if the time goes over. I also asked what the maximum cost would be. The plumber took a half hour from the time he arrived, to the time he had all his equipment loaded in the van. He then said he had to go out and prepare the invoice in the van. This took another 25 minutes (I physically timed it) and saw him on the phone for much of that time. He came back with a bill for over an hour-and-a-half which was also over the """"maximum"""" price I was told it would be on the phone. I questioned this, he said """"travel time"""" of 20 minutes each way was added. NO one said anything about travel time. I asked to speak with a supervisor, which he called and was the same female I spoke to on the phone. I offered the minimum rate they quoted for the hour minimum they bill, they refused. Do not trust a company that cannot even use proper English in their company's name - should be """"Chris' Plumbing"""" not Chris's Plumbing""""

Russell N.

Stay away from this company the staff is very rude, they did not fixed the problem they came to set the toilet and they did not fixed them I called the office and the very rude lady who answers the phone told me that they would charge me again for a job that never was done correctly.....they don't even deserve 1 stat what a shame!!!

Yordanos A.

Terrible company. Stay far away!!! Called multiple times over the course of weeks for an emergency and never received a call back despite numerous follow ups

Bill C.

We had them out several years ago. They charged us over $3000 and never did repair the issue. We had to hire Quality Septic which did not charge even near the price Chris's did and they resolved the issue. BBB.org had Chris's plumbing at an F- tool

Robert S.

I was actually very surprised at the recent visit considering we had had good experiences before this time. Our water heater that we had paid full price for and labor just one year ago failed. When I called and asked them to come and look at the flood in our garage they did and decided that the water heater is faulty. They installed a new water heater for us but said we had to pay $75 for the upgrade charge for all of the parts and for all of the labor. Coming to approximately $300. when the plumber was actually at our house I told him I was going to have to leave to run my son to an emergency doctors appointment he said that was no problem and he would call me later to get the credit card info. I heard nothing from him on Friday or the following Monday. I was called by Karen in the front office on Tuesday and asked to settle up our account of the $300, since I was busy at the time I told her I would call her back to pay it. In the meantime the owner Chris called my husband at work and asked why we were """"running away from paying them?"""" When my husband told him that I was handling it with Karen, he said that's not true because we don't even have your wife's phone number, basically calling us liars. I cannot believe that Chris himself called my husband at work to tell him that basically we are liars and thieves by not settling up our account in full on Friday and that they were going to have to chase us down to get payment. Which is completely untrue. We called Chris back directly Tuesday evening and gave him the credit card info. But made sure to mention that we didn't appreciate being called thieves and liars, at which point he denied saying any of it and hung up. Do yourself a favor and do not ever deal with this company, very unprofessional and rude!

Arthur P.

I wF rating on BBB for good reason. They charge by the hour and don't mind taking their time (and your money!). They even charge you for the time it takes to write the invoice, which wouldn't be a big deal except even that took 15 minutes. Not to mention, they don't tell you until the end that you have to pay an additional half hour (@ $85/hr) for their drive back to the office. To top it all off, the work he did do was bad. Had a mixer valve replaced and my husband had to fix it last night because he put it in backwards. This was one of their more experienced """"senior"""" plumbers. Stay away.

Mrs G.

The woman who sets up appointments is a complete liar and dishonest. I called and asked how they do billing for a regular appt, not an emergency. She said $95 per hour to include driving from their Riverview office (which is 10 minutes down the road). I chose to have an appointment after the school/work traffic, between 9 and 1. They couldn't make that time, so changed it to the afternoon window... Even though the appt. was made last week. They came and worked in my house for a half hour. There was $24 in parts. My bill came to 215!!! She said there was traffic. Then, the guys sat in our driveway for 6 minutes (according to their Garmin) before they came in to work. (We were watching to see how sneaky they'd be with their billing after reading another review). THEN the nerve to charge me 2x because they sent TWO guys!!! None of this was explained. AVOID this company. Total ripoffs. ***Lastly, there was dripped toilet water from their tools all the way through the house to the front door. Disgusting.

Jane J.

Had drain plug inside for grey water septic tank outside. Did not know to call so called two local plumbers who did not want to come out because septic tank involved, both suggested Chris's plumbing. They worked around my work schedule, the plumber came out, did what plumbers do and know we can do laundry and dishes again. It was quick, very professional, and at a fair price. I plan on using them again.

Robert H.

I had used Chris's Plumbing to install new faucets in my bathrooms and kitchen. The technician was not very nice, complained all the time he was here installing the faucets. About two weeks went by and my kitchen faucet was dripping after I turned the faucet off. I called Chris's Plumbing to let them know it was dripping and they came out to look at it. They never told me they would charge me a service fee!!! I called them to ask why I'm being charged a service fee for them to check something they just installed for me!!! I would not recommend this company to anyone. Obviously they do not guarantee their work and if it's not installed properly they will charge you a service call for returning to fix it properly they way it should have been fixed in the first place. Very unprofessional in my opinion. I will NEVER use them again.