Chris's Plumbing Service

Dena M.

If you need septic tank repairs and you don't call Chris's you are crazy! From the time you call them in a panic and JoAnn (who should be sainted) calms you down and gets someone to your house. They were here before promised time and went above and beyond. I will never call anyone else. They have this customers loyalty.

Shawna K.

I wF rating on BBB for good reason. They charge by the hour and don't mind taking their time (and your money!). They even charge you for the time it takes to write the invoice, which wouldn't be a big deal except even that took 15 minutes. Not to mention, they don't tell you until the end that you have to pay an additional half hour (@ $85/hr) for their drive back to the office. To top it all off, the work he did do was bad. Had a mixer valve replaced and my husband had to fix it last night because he put it in backwards. This was one of their more experienced """"senior"""" plumbers. Stay away.

Jose R.

I've used Chris's Plumbing before, and was impressed with the work done. So when a friend asked me for a reputable plumber to install and replace a hot water heater, I didn't hesitate to recommend Chris's Plumbing. But in December 2018, I confidently used them again to replace a shower/tub faucet, and what a big mistake that was! Shoddy workmanship! The tech charred the 2x4 brace when he soldered with a torch, because he didn't use a shield, and the tub faucet was installed lopsidedly. I also think the installation was not up to code, because no hot/cold shut off valves were installed (the original had them). So I informed the company of my issues, and was told by Cathy to send pictures to show her manager, which I did. I've called the office few times asking why no one had called me back yet, and was given the same response each time...I'll let the manager know. When I used the company the first time, I didn't read any reviews on them, I just wanted to support my local business. This time though, I'm not a satisfied customer, and will not be using this company again for any future plumbing work anymore, nor recommend it to friends.

Joanne M.

Brandon from Chris's Plumbing was at my house today within an hour of my calling. All of my plumbing was backed up and I had some flooding. He was conscientious and polite and found out what the problem was. He snaked out the whole plumbing system and stayed at my house until he made sure that everything was working properly. I had no toilets or sinks overnight until he came after I called the next morning. One plumber I called and spoke to a female who answered the phone saw no urgency to this situation and said no one could come out until Monday which meant five days with no plumbing. She was rude about it also. TOTALLY UNACCEPTABLE!! This is a plumber with five star reviews so be careful who you choose. I can't praise Chris's plumbing enough for their responsiveness, courteous service, and reasonable charge. From the time I called until Brandon was done I have nothing but high praise for all those that I encountered

Andrew T.

STAY AWAY from this company and DO NOT give them a """"credit card to hold on file."""" My hot water heater was not heating, so they came out to take a look at it. The plumber was there less than 5 minutes. He disconnected the electric to the water heater and informed me it was an electrical issue and he couldn't do anything. There was no work done, no material used, and 3 days later they charged my credit card for $143 without even notifying me! I immediately filed a dispute with a my credit card company and a couple days later they emailed me a paid in full invoice that I did not authorize and was never talked about! There are many other highly qualified companies to use that will not rip you off like Chris' plumbing. STAY AWAY!

Kim M.

Was told by Joann their guys would be onsite within the hour. They NEVER SHOWED UP!! On the 2nd day after calling & calling & getting no response! Joann finally text & said they would arrive at 9am. They showed up at 10:30am & did not completely fix the problem. Had to call them back out & was charged another $75. Twice I have been double charged, when they left without fixing the problem. I've used Chris's for years & never had any problems. That is why I kept giving the benefit of the doubt. This last time I had a leak from my water Softner. I told them it was the water Softner over the phone. They said if their guy didn't have the part they will order it & come back (I specifically asked if I would have to pay again if their tech didn't have the part). Joann called said tech is 20 mins out. 2 hours later a very unfriendly guy shows up for 5 minutes & informs me Chris's does NOT WORK ON WATER SOFTENERS!! Then charged me $50 for showing up & doing NOTHING! IF they do not work on softeners why did they send a tech to my house? The call was for a Softener!! When my husband arrived home & found out they charged to show up & do NOTHING he called to complain. They refuse to refund the $50 charge - they said is for gas. I WILL NEVER CALL THIS COMPANY AGAIN!! Lazy workers. Shady practices & Joann is incompetent. Chris's should be ashamed.

Jamie G.

To bad that don't have negative stars to rate them. They over charge you by dragging out simple repairs. Rude, don't return calls, and Joann a so called owner is the worst. No business being in customer service. She also used threats in her conversations with me. Would not listen. Filed complaint with BBB and they did not even respond to BBB. If that don't show guilt.

Manessah N.

If I could give this company NEGATIVE STARS I would. On a scale from 1 being not so bad to 10 being the worst ever it would be a 10 across the board! We called this company because a close family friend referred us (we will never be asking him for that again). YELP will not let me write all the problems because it is to long, So I will just say that they caused a DANGEROUS SITUATION and DID NOT FIX THE ACTUAL PROBLEM we asked them to find and fix the leak and they found the first thing they saw and said that was the problem and said that was what was causing the leak. It was not the problem and after having Dangerous gas fill the house and rude and unprofessional plumbers we never got the real problem found and fixed. We had to call another company out ( Shout out to CHUCK'S PLUMBING for finding and fixing the problem quickly and with great manners and high professionalism!!!!) If you want RUDE,UNPROFESSIONAL,AND DANGEROUS SERVICE call Chris's Plumbing. ALSO JOANN THE OFFICE MNGR IS HIGLY RUDE AND UNPROFESSIONAL, SHOULD NOT BE WORKING IN CUSTOMER SERICE AT ALL!!! We will be speaking wth the BBB about the detailed problems with this company!

Megan E.

I will NEVER use Chris' plumbing again or recommend it to anyone I know. Horrible company, terrible customer service especially from the owner. The company gave me an invoice, called back with a question on the labor and they increased the price on it and refused to honor the original invoice (literally a difference of about $20). Whenever I asked to have the original quote that I received for the work done (the price that I would have paid if I just paid the bill), I was told no because it was """"my fault that I didn't put the signature on the invoice"""" even though I was never asked to sign it. I have a copy of the original invoice and was still told this. I asked the technician if I could speak to the office, which he said was closed and that only the 24/7 hour line for scheduling could be contacted and that they don't handle billing. No problem with that, however the owner stated that was not true. Whenever I spoke with the owner, Joanne, she straight up stated that I was """"irrational"""" and that I """"tried to take advantage of the technician because he is a young man and I made him feel nervous""""????? Apparently I made him feel nervous by trying to justify having no approximate time frame (over 3 hours), no description of the work that he needed to do, him leaving for 30 minutes to get extra parts and charging for the time frame as well as calling for help multiple times on the work he was doing. If you want to get hit with a $500 bill by a company owned by crooks that like to take advantage of people, by all means use them!

Shannon N.

My boyfriend used Chris's plumbing to pump out and complete a septic inspection at his home! their prices were reasonable for the quality job they did. The driver was very professional and did a great job! We had such a good experience that we used them again to pump out my boyfriend's rental property as well as complete a few small plumbing task around the home before we put the home on the market! The plumber informed us about the job and educated us on what needed to be done which was very helpful because I was worried about paying a lot of money. I highly recommend this company to anyone looking for a quality job performed by a licensed and insured company. You definitely get your moneys worth with this company!