Chris's Plumbing Service

Paul H.

Had drain plug inside for grey water septic tank outside. Did not know to call so called two local plumbers who did not want to come out because septic tank involved, both suggested Chris's plumbing. They worked around my work schedule, the plumber came out, did what plumbers do and know we can do laundry and dishes again. It was quick, very professional, and at a fair price. I plan on using them again.

Deborah J.

I wish I could give negative stars! Do not EVER call Chris's Plumbing! They are complete and utter idiots! We called and told them LAST NIGHT our bathtub and toilets were backed up and flooded. We were told someone would be out here first thing in the morning. Then we get a call around 9am saying someone would be here before noon. 1pm rolls around, still nobody showed up. So we call and they say he's headed to the dump station to dump and then will be to our house in an hour. Two hours later, still nobody, so we call again. Oh he's finishing up at the dump station and will be to your house within 30 minutes. Another hour and a half and I get a call saying he went to lunch and it'll be another 40 minutes. That was at 330pm. The guy finally shows up at 4:30, nearly 8 hours later. The guy never even comes in the house to look at or diagnose anything. He hooks the pump up for about 20 minutes, tells me to flush the toilet to make sure everything is OK, I do it, he takes my $250 and he leaves. An hour later, it's all backed up and flooded again. WORSE THAN BEFORE THEY SAME. I just called them back to tell them what happened, the guy says that he can send another plumber out for $175 an hour plus cost of travel. I told him I don't think i should have to pay cost of travel when they already had someone out here. He said """"you didn't call a plumber, you called a pump truck"""" . I said """"I called CHRIS'S PLUMBING, expecting a plumber"""". He says """"we don't have a crystal ball, we can't diagnose something over the phone"""" . No shit Sherlock, that's why I called for A PLUMBER. To come figure out the problem. Not just assume and leave. Now I'm under the impression that my tank wasn't even full and they just stole my money. He says I'll send someone out there over the assumption it's going to be a charge. Ok whatever, I just need this fixed. I asked how long because the guy who was here earlier was 6 hours late. He said """"I don't know how he could have been late because we don't give time frames"""". Wow. Your dispatcher gave me 5 different time frames throughout the day and he was late for every single one of them. His response """"well someone didn't do their job right because they shouldn't have given you a time"""". Clearly NONE of you can do your jobs right. This is completely and ridiculously unacceptable.

Mark J.

I really do not recommend this business. We had a bad experience. I called and specifically asked the female that answered the call the cost to snake our main drain. I was told a specific rate for the first hour and then the rate if the time goes over. I also asked what the maximum cost would be. The plumber took a half hour from the time he arrived, to the time he had all his equipment loaded in the van. He then said he had to go out and prepare the invoice in the van. This took another 25 minutes (I physically timed it) and saw him on the phone for much of that time. He came back with a bill for over an hour-and-a-half which was also over the """"maximum"""" price I was told it would be on the phone. I questioned this, he said """"travel time"""" of 20 minutes each way was added. NO one said anything about travel time. I asked to speak with a supervisor, which he called and was the same female I spoke to on the phone. I offered the minimum rate they quoted for the hour minimum they bill, they refused. Do not trust a company that cannot even use proper English in their company's name - should be """"Chris' Plumbing"""" not Chris's Plumbing""""

Blinda W.

Do not use Chris' Plumbing Service in Riverview, FL... unless you want to be lied to and criticized by how you're dressed. I had an appointment with them at 8 am. At 8:15 I called to see where the tech was (I really needed them to be prompt because I was going into work late due to the appointment) and the gentleman told me that the tech would be there in 15 minutes. I had a problem with that because their place of business is only a few minutes from my house. A lady got on the phone and said that the tech is stuck in traffic due to the 3 schools between their location and my house. I told her that there is no way it can take 45 minutes to get from there to my house (assuming he left at 7:45 for his 8 am appointment). She offered to send me a picture of the traffic in front of their place of business. I told her there was no need.... I'm coming up there. I threw on a T-shirt and sweats and drove up there in 7 minutes. There was traffic going the opposite direction however, I checked maps once I arrived and it gave me an estimated arrival back at my house in 11 minutes including the absolute awful traffic they spoke of. When I walked in an older man asked me if I have been helped and I told him no and the reason I was there. I told him that the fact they were late wasn't convenient for me but I do not like to be lied to; the lady could have just said that he was running late or needed to get gas... not lie. The man repeated back to me my reasons """"he was running late, he needed to get gas"""" - as if he was giving me the actual reason he was late, blowing me off. He said we're just a small business doing what we can. He then asked what my reaction would have been if Tampa Electric Company would have been late to an appointment. I told him that I'm dealing with him not Tampa Electric Company. Since you are a small business shouldn't you take care of your customers? I went on to tell him that I read bad reviews and should have went with my gut but they seemed so nice on the phone when I called with questions. He asked if I read the good reviews as well. Hello!! I scheduled an appointment and was going to use your services... Yes, I took the good ones into consideration as well. In the meantime an older lady came out and asked in a demanding voice why I didn't answer my phone when she called at 7:50 to confirm my appointment. I said, you called at 7:43, I was downstairs making coffee and I called you back at 7:46. I told them that I will be sure to write a review. The old lady said """"we're going to write a review on your personality"""". The old man said """"we can't because she doesn't have one"""". This is verbatim the words that came out of their mouths and they both thought it was hysterical. LOL how old are you two?? Very immature comments and surely unprofessional. Then, THEN in a very sarcastic tone, the lady asked me if I was dressed for work. I'm guessing sweats and a t-shirt wasn't work appropriate for me to go to work in HOWEVER, she was wearing yoga pants and a shirt that didn't match. These people are a joke!! Yes, they were going to replace two sinks at a better price than I could find elsewhere but at what expense?!?! How would they have treated me once I was a paying customer? How would have they treated my home? How would have they have treated me if there was an issue after the install?

Lorraine G.

Be careful...pay with a check. They have no problem charging your credit card for additional charges without your approval and they don't prove you with an additional invoice.

Max P.

I called Chris's Plumbing because they had an ad in the Catholic Church bulletin. It says someone there is a Parishioner at Nativity Catholic Church. Boy had he better go to confession. Probably won't because the Priest would tell him to refund money. This young kid came to install a cartridge in the shower. He yanked and pulled on it for 30-45 minutes. Put in a new one, turned on the water to see if it worked got paid alot of money for a small job, and left. He turned off the house water at the street, and left the cover off of it when he left. The pipes make noise ever since he was yanking on that cartridge. I called a 4 star plumber and asked if I needed a new cartridge. (I wanted a blind investigation) they said cartridge is okay, but straps holding the pipes to the 2x4 must have broken. That kid did it! By the way, Chuck's plumbing is out of Tampa. They drove all the way to Brandon to tell me the only thing they could do was bust the wall open to put new straps on. $49.00. No """"travel charge"""" like Chris's Plumbing.

Johnny R.

I used Chris's Plumbing for a plumbing backup issue I was having at my house. I was told by the plumber who came out that my drain field needed to be replaced. Since this is somewhat of an expensive repair, I asked the plumber to please have my septic pumped in order to buy my family and I some time to plan and get this problem resolved. The pumping took place the same day. Within a couple of days, I had several companies come out to give me an estimate on my drain field replacement, and upon these other companies inspecting the drain field, they made me aware that my septic tank was never pumped out completely. When Chris's Plumbing pumped the septic tank, I was not aware of it only getting partially pumped out, and was made to believe it was fully pumped out. This is highly frustrating as we paid $372 that day. My wife was the only one at home at the time and I'm completely disgusted with how we were taken advantage of. I have attempted to call Chris's Plumbing multiple times over the past month and I have yet for anybody to give me an answer what happened. I spoke with office manager and owner, both have promised to call me back within 24 hours after speaking with driver, but it has now been 30+ days and I have yet to speak with them. I assure you I will never do business with Chris's Plumbing again, but would still like somebody to call me ASAP for an explanation at minimum.

Dena M.

If you need septic tank repairs and you don't call Chris's you are crazy! From the time you call them in a panic and JoAnn (who should be sainted) calms you down and gets someone to your house. They were here before promised time and went above and beyond. I will never call anyone else. They have this customers loyalty.

Shawna K.

I wF rating on BBB for good reason. They charge by the hour and don't mind taking their time (and your money!). They even charge you for the time it takes to write the invoice, which wouldn't be a big deal except even that took 15 minutes. Not to mention, they don't tell you until the end that you have to pay an additional half hour (@ $85/hr) for their drive back to the office. To top it all off, the work he did do was bad. Had a mixer valve replaced and my husband had to fix it last night because he put it in backwards. This was one of their more experienced """"senior"""" plumbers. Stay away.

Jose R.

I've used Chris's Plumbing before, and was impressed with the work done. So when a friend asked me for a reputable plumber to install and replace a hot water heater, I didn't hesitate to recommend Chris's Plumbing. But in December 2018, I confidently used them again to replace a shower/tub faucet, and what a big mistake that was! Shoddy workmanship! The tech charred the 2x4 brace when he soldered with a torch, because he didn't use a shield, and the tub faucet was installed lopsidedly. I also think the installation was not up to code, because no hot/cold shut off valves were installed (the original had them). So I informed the company of my issues, and was told by Cathy to send pictures to show her manager, which I did. I've called the office few times asking why no one had called me back yet, and was given the same response each time...I'll let the manager know. When I used the company the first time, I didn't read any reviews on them, I just wanted to support my local business. This time though, I'm not a satisfied customer, and will not be using this company again for any future plumbing work anymore, nor recommend it to friends.