Choice Plumbing Orlando

Eben M.

I called Choice Plumbing on a Sunday to leave a message and they picked up the phone. I was scheduled for a kitchen faucet job within a few seconds. The customer service was excellent. The plumber who came to my house (Johnny) was a true professional, explained everything he was going to do before the job and explained to me what he did when he was complete. What I liked, unlike some of the the past plumbers, he left the area spotless which I wasn't expecting and even took care of the trash for me. Really enjoyed the service and I'm definitely using Choice Plumbing as my plumbing service from here on out. I recommend.

Jusei T.

I had my 3rd service today with Choice Plumbing. Alfredo has been always sincere, honest, and done great work at my home for the past 3 years. His customer service is superb and work skills are excellent !! Thank you very much, Alfredo. I look forward to seeing you next time for another service. ^_^

Dan Y.

I called Choice Plumbing today inquiring about a entire repipe as I have polybutylene pipes. After asking enough questions... it was revealed (not disclosed) that they charge a $40 fee to give an estimate! This has been the only company that I've called that does not offer free estimates. Beware of having them come to your home before knowing if you will be charged this fee!

Roy O.

Developed a clog in a toilet and called them based on the Google reviews. They showed up earlier than they said which was great. When they arrived I showed them the problem and they asked me to go flush the toilet in another bathroom. That bathroom then flooded that part of the house. During my frantic efforts to get the water off the floor he indicated that he could fix it for $300; did I want to do it. Great strategy, make the problem worse and then offer to fix it at a ridiculous rate. I've owned homes all over the country and never paid $300 to clear a drain.

Kevin I.

Javier came in a mask, was very friendly and helpful. Primary reason was to install a water heater which I had purchased the wrong size (medium vs tall) so he had to come back in a few days while I did an exchange with Home Depot. They charge a $30 visit but discount that after work is performed. Came back in a few days and did an excellent job. We had a garbage disposal that I installed earlier in the year but it fell down from the locking collar recently. He fixed this for free and showed me what I did wrong and that I had to use channel locks to lock it I did not know that. Pay the professionals.

Tarren C.

Outrageous prices they charged $225 to unclog a garbage disposal. No replacement, just turn the Allen key under it and vacuum out the glass that stuck in there. Maybe 20 minutes of work.

Trinidad H.

I see all the other great reviews about this company thats awesome , how ever we called them out on an emergency they sent out a plumber since we had issues shutting off the water the plumber had to wait and of course he was on the clock . After 3 hours we finally shut the water off so he could get to work . And thats when the issues begin i could clearly see the plumber was in a bad mood since he finally had to work. To start off he did not have the proper tools nor material to work with we had to take him to home depot and i bought the stuff we needed including the glue. When we got back we did all the physical work, the digging, cutting all he did was put the glue around the pipe and put it together. 660.00$ was the charge ,which i some what understand. Since we where missing a section of metal pipe and all we did was just rig it so the homeowner would have water for the weekend he said he would come back on Monday. He came back with the metal section of pipe,i figure since he had the part already,he knew what he suppose to do we had given him the buisness certain fees would be waved NOPE!! They charged 550.00$ .I tried to reach out to management both by phone and email no response just as unprofessional as the gentleman they sent out. So if you call them tp service your home our buisness and a Gentleman named Kurt shows up i would request a different plumber for the same company if not your in for a half ass job .

Aneetra A.

I used Choice Plumbing to unclog my pipes and IT WAS NOT WORTH IT! My daughter called Choice to get an estimate on unclogging my stools. To begin they charge $250 to unclog the pipes. That was absolutely too high as I have used cheaper plumbing companies. The tech stated that he could give us a discount of $180 and waive the inspection fee. To begin I did not know there was a fee for coming out to inspect the job because he had previously told my daughter that there was no charge to inspect the problem. My daughter stated that she wanted the tech to complete the job because I needed the work done and she just wanted the problem to be resolved. She informed the tech that he could complete the job but I needed to leave to get the rest of the money because she did not expect the price to be that high. The tech stated that he would wait for me to get the money as long as it was not a lengthy amount of time because he had other calls. It took me a total of 12 minutes to get the money and return home but by the time I got back the tech told me that he had cleaned the pipes out and that he just needed to be paid. I was in a state of shock, how could he have completed the job that quickly? I asked him what was the problem that had the stools backing up and he replied wipes! There had been wipes in the pipes when he cleaned them out. I was surprised he completed the job so quickly because my stools had been backed up pretty bad and there was no water, no wipes, or trash around the outside main that he said he cleaned out. There wasn't any evidence that he had even opened or completed any work and that was impossible! I knew in my heart that he had not cleaned out the main, it was impossible with such a huge backup and no water at ALL! There was nothing that I could do! I had to pay the tech because he stated that he did the job! All I could do was Pray that he was being honest because otherwise, I was out of $200! The tech left and less than a week later my stools began to have the exact same problem that I had just paid them for. When I called Choice Plumbing to tell them my issues they told me that it would be an additional $200 to come out and just check the problem. I told her that I had just paid them to complete this job and in less than a week later I am having the same problem, they NEVER corrected the problem! The representative told me to hold on and then came back to the phone and told me that it would be $165 for them to come back out to evaluate the job! I told it has only been a week, she stated that if I read the contract before I signed it, it stated that there is no guarantee on unclogging! To begin I never signed a contract! The tech gave his phone to sign that he was there to do the job and that the job was done afterward! But how could I be sure of that if I never saw him do the job and there was no debris, water or trash to prove that he cleaned out the pipes! If there are no roots clogging the pipes and he cleaned the pipes out thoroughly, why am I having the exact same problem 4 days later? I have never had my pipes unclogged and still have the same exact problem within days! They are scammers taking advantage of others! They feel that people are vulnerable during this pandemic and took advantage of the situation. I will be sure to warn everyone through all avenues of, how they are scamming! Choice Plumbing should be ASHAMED!!!!! WATCH OUT! WATCH OUT because this can be devastating for the elderly, low-income, or targeted populations who are more than vulnerable to these types of SCAMS!

Deanna D.

Alfredo responded to a weekend call for a clogged toilet. After some testing bathroom operation he found a brach line to be clogged and not the toilet. His advise was that he must pull the toilet, cable and unclog branch line and he would video inspect the branch line and rest toilet since the home was new he recommended the I advise builder to assess if this problem was under warranty and the charge was $165 for this assessment. The next morning the toilet overflowed and I called the builder and Roto Rooter to make the assessment, both plumbers advised that there was a clog due to personal items blocking the line (I had previously asked Alfredo if that was the case since the house was rented for a year) Alfredo had advised that was NOT the case subsequently Roto Rooter used the hole outside of the home unclogged the line and found baby wipes as the culprit. Choice plumbing diagnosis was wrong and cost me significant dollars due to the misdiagnosis, the weekend rate I paid was for a diagnosis that dd not address the next step of clearing the line through the maintenance plumbing hole on the side of the home and if addressed appropriately would have saved me from the overflow of the toilet that occurred the next day. I would not recommend this plumbing service. I should also note the Roto Rooter cost was much lower for the service and the estimate Alfredo provided for the toilet removal but since Roto Rooter was more thorough in their inspection the toilet removal was not required they were aware of the hole on the side of the house that was used to unclog the line.

Carolyn W.

Their prices are extremely high. Plain and simple. It was $265 to replace a kitchen faucet that had all of its parts. The worst part though was that they were not transparent at all, with unclear, verbal descriptions of the work and costs and rushed me to sign an iPad with no details for what was happening. We needed a faucet replaced in our kitchen. When I called, they couldn't tell me what this would cost (even ballpark). So they came out and told me there were rusty pipes we needed to change, and the total cost would be $295, this after he and the other team member with him had to go to their truck to provide a quote. I have had many quotes for things around the house like this and have never had someone have to step away to figure out the pricing, so that should have been my first clue. The price seemed high, but it included pipe replacement so we decided to just move forward. After accepting, he then said we had one of the parts already since it came with the faucet (you'd think he would have checked for that before providing a quote), so he'd discount our total quote by $30 since we had that. But I still thought based on what he said that he was replacing more than just a faucet which we provided. He did not. He was here for maybe 20-30 min max and charged that much. He didn't even test the faucet -- I had to. And he didn't walk me through what he did, which is common when someone works on your house, car, etc. Just explain what you did before I pay, and without me asking. This company and its workers should be more transparent by providing an itemized list of work + costs. It was verbal, confusing and deceiving. When I called back to complain, they said the normal install price was in the $300s, so we technically got a discount already (it's funny they had the pricing when I called back to complain but not when I was looking for quotes). They offered to send us $30 reimbursement and a coupon for future services. While an offer, we will never use them again and I could not recommend them less based on this experience.