Charleston Heating and Air

E S.

The person that came to our house was wonderful. Not only was the appointment process, easy, they showed up on time, A BIG THING WITH US! He was professional, kept the home clean while he did his work and made us feel like we were the only customer that day! We have had this company for some time and wouldn't go anywhere else! They are honest and make sure the heat or AC is always working. Great on repairs as well (although we haven't had many since they did the preventive on the units). Great job folks!!

Mark H.

Great company. Professional people, quality technician. Speaking with the people in the office they were responsive, professional, and kind. Will continue doing business with this company as long as they keep this up!

Jeanne E.

I called the other day praying they could send someone same day. Josh made it here in 2 hours and had my A/C problem diagnosed and fixed in less than half an hour. It was about $300 including the service call. I thought that was pretty cheap compared to living in an 80 degree house with my bride. Great work, showed up in a heartbeat and also went upstairs and cleared the drain line from the attic unit. I couldn't have asked for better. Highly recommend.

Sheila M.

Excellent professional crew installed in a difficult design downtown 2 story house that had already been renovated. Clean neat install at a good price that looked like quality craftsmanship when complete. Couldn't be more satisfied.

Sue S.

I waited a while to write this review since I wanted to be fair. We replaced 3 units and a dehumidifier based on this company's recommendation, though all of the existing units were just over 5 years old. We also put all of the units on a maintenance contract. The service technician came in late July. In late August the unit that was exactly one year old and had just been serviced backed up and caused significant water damage to our home since we were out of town. We had the technician back out who said that the line was clogged. The company said that they had no responsibility for the damage since it was a """"freak accident"""". I cannot believe that they so not stand behind their work and I cannot recommend them at all.

Richard E.

My experience with Charleston Heating and Air was initially very good. I used this company for a hand full of minor service repairs and general maintenance for the span of about 2 years. I recommended CH&A to two of my neighbors, one of which is an elderly woman who needed her drainage tube flushed on her unit. This is a very simple job, and takes very little time to complete. They charged her an exorbitant amount of money for a simple 20 minute job. At this point, I was no longer willing to use them as my HVAC repair service. Today, our compressor was not working properly. Our service repairman (of a different company) came out to look at the unit, and found that the capacitor and the hard start, both installed by CH&A, was wired completely improperly, causing the compressor to be constantly powered, adding undue load on the unit, including not allowing the compressor to cool and lubricate efficiently. The compressor is a major part to the HVAC unit, and costly to replace. CH&A would not take responsibility for their technician's improper work. I certainly was not expecting 100% compensation for this part, but certainly expected CH&A to take responsibility for a completely improperly installed piece(s) of equipment. I would honestly stay away from this company. If I was unable to do my job in the fashion that the CH&A technician was unable to do his, I would certainly be unemployed. In addition, a company that is unwilling to take responsibility for their very sub par work, is not a company that should be taking your hard earned money.

Zack K.

Awesome service! Had an entire unit installed and it took less than half a day. Excellent company to work with.

Richard W.

My house was 87 degrees on a Wednesday They were quick to respond and show up . They arrived on Thursday.Late Wednesday night i flipped the breaker and cool air had started to blow but was only cooling to about 77. After 3 hours i was told i needed a new coil and i should shut the system off so i didn't blow my condenser. The tech wasn't sure if he had the part . I was told I'd be called Friday am when they found out about the part. No call Friday. I had to call them. I was told they'd let me know first thing Monday. All weekend no AC. My unit is 4yrs old and under warranty i might add. In the meantime i called another company. The other company came diagnosed the problem and stayed in contact with follow ups. On Tuesday Charleston heating and air called to let me know the coil would not be available for over a year and offered me a free quote on a new unit to get me cool again. A new unit ??? Thousands of dollars for a 4 yr old unit to be replaced. I went 4 days with no AC and no contact from the company for no reason at all. I feel like i was being taken advantage of. Thankfully i had asked around and several people told me this didn't seem right which is what led me to calling another company . Very glad i did .

Brandon H.

Top notch customer service and very fast to respond! They installed a new split unit and duct system at my house and did a terrific job. I would recommend them in a heartbeat!

Andrea T.

Charleston Air Care did a wonderful job with the installation of my new AC unit from beginning to end! Michael was very patient with me as I asked him a million questions and he really listened to my requests to help me with the best solution that fit my needs and budget. I also appreciated that Michael waited outside at least 20 minutes for my home warranty technician to leave, you have a wonderful employee! Michael even gave me an earlier install date than expected! I wasn't at home for the set up, but I could only tell the installers were here because I had AC, no mess was left! I called back to the office a few days later for an additional invoice since I lost my original, and I was emailed the receipt on the spot! I HIGHLY RECOMMEND THAT EVERYONE USE CHARLESTON AIR CARE BECAUSE YOU GET MORE THAN YOU PAY FOR!!! My coworker paid $1000 more than me for a smaller unit, should have used Charleston Air Care! Sincerely, Ivette Davis One Happy Customer