Charles F Murphy, Inc.

Elizabeth C.

STAY AWAY! Their work is overpriced and shoddy! Furthermore, they do not show up at arranged appointment time ( which was to fix a job not done well in the first place!) If a higher priced job comes up, they will skip you without calling or giving any warning that they are not coming....wasting your valuable time waiting for them. Their receptionist is incompetent, inconsiderate, flippant and dismissive! If you call to express your disappointment, she WILL hang up on you! She point blank said I could write a negative review if I felt that's what I needed to do. So here it is! Rather than wanting to rectify the issue, with a repeat, established customer, they would rather welcome a negative reputation.

Lee N.

I found the Murphy Plumping company to be be prompt, professional, knowledgeable and efficient. They are capable of handling all manner of plumbing issues from anything inside the house to fixing my jet pump and restoring my water supply.
great work!

Barry E.

When I needed a new garbage disposal I got several estimates (because I am new to area and didn't know any plumbers) and Charles Murphy was tied for lowest. They were also recommended by another resident in our townhouse community so a chose them. they arrived on time and were totally professional. wore masks, booties, supplied and properly installed an excellent garbage disposal. Went totally painlessly for us so I strongly recommend them.

Annabel P.

$595 to replace the guts of a toilet? CF Murphy charges from ""point to point,"" in other words, a customer pays for the time CF Murphy plumbers take to commute to the customer's home. Imo, the workers dawdled, thereby padded the bill. How? One worker asked to use the bathroom, which took 10+ minutes. Then the same worker spent 15+ minutes to prepare a bill. All in all, I was charged for an extra 1/2 hr after the workers finished, which cost me an extra $65. Btw, this is the first negative review I have ever written.

Kathy S.

The BEST service ever! Knowledgeable, best service , and kindness people family owned business.

Char S.

Three times they came out to clear my sewer line. Twice they said it was fixed. The third time they gave mme an estimate of $7000 to dig up my front yard and replace the line because it was absolutely certainly collapsed. And then repairing the front yard would be another couple thousand but I would have to get someone else to do it. So I called another plumber for an estimate. They ran their camera through all the way across the street no problem. In all I spent over $2000 to have Murphy NOT fix the problem. My basement flooded with raw sewage three times so the floor has to be replaced. Murphy's incompetence has cost me thousands. Buyer beware.

Donna B.

I called Murphy's on a Monday night when the hose to my kitchen sink needed to be replaced. They seemed helpful and called me at 7:30am Tuesday to tell me a plumber would be out in 15 minutes. He came and told me the hose to my sink was leaking, as I was already aware of. He said it was a problem with Moen faucet hoses and that he had done at least 30 replacements of hoses.
Then he called two plumbing warehouses. The first one said they could get one by tomorrow morning and the other was checking to see if they had one in stock. The second one was to call him back.
He continued to walk from his truck to my house from 7:45 till after 9:00. I asked him if he heard from the second place and if not, ""why not just go to Home Depot and get one?"" He said, ""we only use commercial grade."" He waited a few more minutes and then called them back. They didn't have one, so he would have to come back the next day. Then he charged me $195.00!!!!
I asked if this was for the complete service and he said ""No, there would be another charge in the morning for $130.00!!!
I called Murphy and talked to the secretary and explained that paying over $300 for a 5 minute job and a $15 hose to be installed was totally unreasonable. She said they would make an adjustment for the installation.
The man came back and took all of five minutes to install the hose. He then handed me a $95.bill. He said the price was reduced from $165. I will never use this company again. Two days of not having use of my kitchen sink and then being price gouged is a terrible way to do business.
I found several very competent plumbers who told me they would have charged $65 to $100 for the same job I paid $290 for.
A reputable company would have asked for the serial or model number and a picture over the phone, then ordered the part. They would have made one trip and charged less than half of $130. an hour.
Don't be like me, use a reputable company. I have names.

Steven C.

I used to deal with this business in the past so I called when my toilet tank leaked.The receptionist was very nice.Unfortunately when the tech came out , who was a nice guy, the company gave him the wrong part which he did not realize until after the toilet was disassembled. I spoke with John a "" owner"" who was arrogant and said he would charge me again when they got the right part in.He wasn't even going to put the toilet back together until I told him I would not pay for the visit unless he did. Then he got obnoxious and say"" I don 't even want to come back"" .It is truly a shame when a well respected business is handed down to a son who ruins it.

Danielle M.

They were unable to fix the issue on the first visit. They had to return a second time, billed me a second time, and charged a service fee monthly for 4 months after no notice of missed payment for the 2nd bill until 4 months later. They were unwilling to refund the service fees when I called and asked why I received this bill 4 months later having thought I was paid up. Would not recommend.

Jerry L.

I have hired this company twice now , fantastic service , friendly service , and very reasonable prices , i would highly recommend charles f murphy for all your plumbing needs.