Charles F Murphy, Inc.

Steven C.

I used to deal with this business in the past so I called when my toilet tank leaked.The receptionist was very nice.Unfortunately when the tech came out , who was a nice guy, the company gave him the wrong part which he did not realize until after the toilet was disassembled. I spoke with John a "" owner"" who was arrogant and said he would charge me again when they got the right part in.He wasn't even going to put the toilet back together until I told him I would not pay for the visit unless he did. Then he got obnoxious and say"" I don 't even want to come back"" .It is truly a shame when a well respected business is handed down to a son who ruins it.

Danielle M.

They were unable to fix the issue on the first visit. They had to return a second time, billed me a second time, and charged a service fee monthly for 4 months after no notice of missed payment for the 2nd bill until 4 months later. They were unwilling to refund the service fees when I called and asked why I received this bill 4 months later having thought I was paid up. Would not recommend.

Jerry L.

I have hired this company twice now , fantastic service , friendly service , and very reasonable prices , i would highly recommend charles f murphy for all your plumbing needs.

Vinny P.

I live in a very old house in a very rural area in the mountains, located a considerable distance from the city of Frederick, where Murphy plumbing is headquartered. Based upon the recommendation of the original homeowner, who had been a faithful customer of this company since 1982, I have been using Charles F. Murphy plumbing for all of the indoor plumbing needs of my house since having moved into the house about 25 years ago.

I have always received excellent service from all of the staffers at this company, and have always been very pleased with their work. Having said that, I want to point out that this is an old-school family-run small company, and they seem to have no wish to grow much larger, and thus it can sometimes take a day or two for them to send a plumber for certain non-emergency tasks.

Now, what did I mean by the term ""old-school"" in the previous sentence? Well, what I mean is that they still do many things, including billing, the old-fashioned way. Their entire customer-tracking and billing system seems to be based upon paper records and perhaps a card file. Thus, I have noticed consistently across the years that I can take them many months to ever send a bill!

Do you remember that I mentioned above that I live in a very rural area in the mountains? My house is located on a steep mountain slope, with a very steep and long -- and very narrow -- driveway, and the ""yard"" does not consist of any paved paths or mowed lawns, and rather the entire 5 acre ""yard"" is nothing more or less than forested mountainside covered with hundreds of 50 to 70 foot tall trees, rocks, fallen logs, and snakes. So, getting from the driveway or the front door of the house to the basement that houses the water tank, the pump controls, and the hot water heater can be a real challenge, as it involves negotiating very rough forest terrain on a steep slope littered with forest debris and rocks.

Why am I telling you all of this? Well, for example, the task of replacing the hot water heater (which seems to happen about every 10 to 12 years) is not a simple job, as it means negotiating a rocky sloping route or ""path"" of over 120 feet across rough mountainside terrain. And yes, it means hauling the old water heater across that terrain from the basement to the truck, and it also means that the plumbers need to then transport the new hot water heater over 120 feet across the same rough terrain (and remember, it is all on a 28 degree slope...!) to get it to the basement.

Nonetheless, the plumbers from Murphy have always tackled this task, and other like it, with aplomb, and have always done masterful work despite the challenges.

By the way, speaking of my basement that houses the well pump controls, the water tank, and the hot water heater, I neglected, in my narrative above, to mention the fact that said basement has a dirt floor that is always muddy and wet (because the house is located in the mountains, and ""because rain"", and ""because forest""), and the basement is occupied by several very large (and totally harmless) blacksnakes that eat the rodents (usually large rats) that are commonplace out here in the mountains. So, whenever a plumber from Murphy arrives at the house to do any work that may involve a visit to the basement, I always warn them up front that they may well encounter one or more of the large blacksnakes in the basement, and I reassure them that the snakes are harmless and will not bother them.

Well, all of the plumbers from Murphy whom I have met to date always take in this information about the presence of snakes in the basement very calmly, and, across a period of over 25 years, they have never complained when they have occasionally bumped into one of the large blacksnakes down in the damp basement, nor when they have encountered a copperhead snake (a mildly-venomous pit viper common to this area) lying across the rocky path to the basement! Rather, they handle all of these challenges, including occasional visits from my nosy hens and roosters who might at times wander into the basement to supervise their work, with great calmness and aplomb!

So, the bottom line is that I have been using this plumbing service for over 25 years, and have never had any problems with their work, and therefore, I feel that they deserve 5 stars!

Kristin G.

John at Murphy's helped me with a faucet repair. He fixed one of my problems in the shop and was extremely helpful. He gave me advice on how to find other parts that were not essential, but that I still needed, like a rubber boot for the sprayer. It turned out to be a Kohler faucet with a lifetime guarantee, so Kohler is sending a replacement part. Thanks, John!

Tom F.

Very disappointed. Two employees arrived to our home and spent 5 minutes to tell us what we had already told them the issue over the phone. They said we had to replace the ENTIRE kitchen faucet because the sprayer was leaking. The entire kitchen faucet, really? It's a freaking Moen!

They said that it would be anywhere from $700 - $850 for these model. ""We will have our office contact you about possible options that we could install"". A week goes bye - Nothing. Two weeks go bye still Nothing!! A buddy suggested to just call Moen and see if they could help.

Wow what service Moen provided not only sent a New Sprayer and hardware but video links to see how easy the repair was. All this for FREE.

BTW got a call from CF Murphy Plumbing looking for $130 for the 5 minutes. You would think with all the follow up that I DIDN'T received from them they would be ashamed for asking. When I told them my story they didn't care and the office lady just said that wasn't her problem and that was a different department dropped the ball. I can't believe she said that about her own company.

#noteamwork #dontcareaboutcustomerservice #Disappointed

Deborah G.

I have used these Plumbers for the last 6 yrs. Very prompt on making and keeping appointments. Great service, no problems after work is completed in a timely manner, and plumbers sent were very nice, and thorough on their work.

Joseph G.

Worst experience I've had with a contractor. Stay away from this plumbing company. I hired them to do a simple plumbing install, came back 3x to fix the same problem and never got it right. Hired another contractor to fix the problem, then got billed for the 3 visits. Outraged!

Julie C.

This friendly, helpful company literally saved my sanity today. On the first day after our return from a two-week vacation, our old house's water pump went on the fritz and, thanks to my turning off the water softener in the middle of a regeneration, it sucked our very shallow well down to almost nothing. They got the pump working again and stopped the water softener process, and I'll just need to be careful with water usage for a while! The price was extremely reasonable, they responded to my panicked call within an hour, and I will definitely be calling them again. Thanks, guys!!

Stacey B.

Now that shock has worn off a bit, I feel like I can finally share what happened and how grateful I am. Last Wednesday by the grace of God I saw that our basement ceiling was leaking!! Not only did we just move into this house a little over 2 months...I had no clue what to do. To say I freaked out is an understatement. Without spending too much time dwelling on the bad, I'm so thankful for the previous owner answering his phone, he tried to help me over the phone and then suggested which plumbing company to call. Called the plumbing company only to hear there was no one there to help ""all the guys were out on other jobs!"" My heart sank and I started to feel more helpless. Right before the person hung up she said hold on, later found out her name is Gloria, they went above and beyond to help me. They were so nice and fixed the water leak. With all the damage, stress and sadness of this happening to our ""new home"", I know it was God who had a hand in turning all of that around. I am blessed. Thank you to Mr. Dennis, Ms. Gloria and the rest of the crew for saving us that day in more than one way!!