Chapman Bros. Plumbing, Heating and Air Conditioning

Mariano D.

Top notch professionals. They installed a brand new central air unit and converted my house from electric heat to gas.

I talked to 14, yes, 14 different vendors, but decided with Tom and his team. They clearly explained everything they needed to do and did it right.

As far as communication, I called their answering service for an issue that was not related to the new system they installed. (I was worried about a vent I thought could fall and injure my 5 year old) The technician was in my house the next day and fixed it at no charge. That's how they work.

A+

Rob M.

Chapman reached out to me 12 hours after I posted my review so I'm updating my original post.

They explained that the part for my tub really was on a 10 week back order - fine, but my main issue was the lack of communication.

They also explained that the overcharge on parts was due to their 5 year warranty on service and parts that is included on their work. This was never communicated with me at the appointment. After getting off the phone call, I checked the fine print of the work order/receipt and nowhere was any kind of warranty mentioned. Besides, I'd rather have been given the option to pay for a warranty and not be charged 5 times the market rate for parts. I understand a business needs to make money, but for a 15 minute job to cost what it did seems insane.

That being said, I can't say Chapman is any more or less expensive than their competitors, and I'll take some of the responsibility for agreeing to pay an excessive amount for such a simple job. Since they had a rapid response to my original review, I have no complaints about their actual service and they've offered a refund of the $69 service charge to make amends, I'm giving them a a slightly better grade.

Susan P.

A year ago Chapman Brothers put in a new furnace and air conditioner. the price was competitive as I got 3 quotes. The crew came with Tom, they were extremely efficient, clean and thoughtful. the unit they recommended runs great and I am saving money and energy. On Friday night late this holiday weekend, I found my hot water heater flooding my finished basement, and the pipe unable to be turned off. I called my worry free PSEG and after 20 min on ""you will be the next call"" no answer, I called Chapman, Bill called back immediately and said he would come over, less than 10 min. later he was there after 10 pm. The following morning at 8 am he was there to install a new hot water heater, he also fixed another unrelated pipe he noticed, that 3 previous plumbers could not, he was finished by 10:30am. In addition he gave the name of PuroClean in Cranford to help me with the residual damage, I called and Dave came Memorial Day weekend and could not have been nicer. I highly recommend Chapman Brothers, they are reliable, considerate, fair and available whenever you need them. It is wonderful to have such a great company as part of our local communities who still gives personal, caring service. Thank you Chapman Brothers!

Andrew W.

When I took my shower this morning I discovered that my 40-gallon gas water heater died last night and it was under 20 degrees outside. Right away I called contractors that I knew and hit the directories too. Chapman called back promptly and agreed to send someone out for $69 to give me a quote. The tech called me and asked what kind of unit I currently had and put a replacement unit on the truck. The quality of their work was excellent. They dropped protective plastic on my floors and stairs to keep everything clean from tracking in winter salt outside.

I work at home and I'm on conference calls all day. The Tech Anthony / Nick didn't want to disturb and completed the installation without reviewing the quote with me. The quality of work was very high but I was not comfortable with the price and hadn't been given a quote as promised. This morning I called about my concern. Bill called me back after he had spoken with Anthony and was very professional. We came to a mutual agreement and all is good.

The quality of their work and the professionalism of their people is as high as you can get and Bill demonstrated that Chapman Bros stands behind their work and reputation.

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Tim B.

I had a bunch of work done with Chapman, both big and small projects, and love working with them. They are big enough to tackle the large jobs but also has the small company feel as both owners, Bill & Tom, were hands on doing some of the work. Their Straight Forward pricing is legitimate, not just marketing fluff, and only got charged what I was quoted. I felt they even when above and beyond and didn't try to nickle & dime me for things they did that we didn't specifically discuss beforehand and their pricing was very reasonable. The final product was not only functional but they also focused on the aesthetics as well and left the job site cleaner than they found it. I was in regular communication with Melissa who was great at helping coordinate next steps and timing. I will continue to use them for any future plumbing projects!

Danyelle S.

The customer service and communication from Judy and her team was fantastic around visit cost, appointment window and the ultimately my service issue resolution from the visit. My pluming issue was a smelly shower and the technician was able to quickly determine the source of the problem (the drain). I did encounter some issues related to scope of work and cost but Judy was able to rectify this with prompt and considerate communication. I will definitely give them a call if a future plumbing issue arises.

Dane M.

I had a tech come to my home today. Water heater was completely dead. No juice at all. Guy shows up, looks around for a bit, finds the issue. Fixes it on the spot. I got heat again like that. Bing, bang, boom. He also explained to me every part of the heater and what needs to be done and watched for going forward. Professional, great service, timely. Using them in the future.

Rich T.

Chapman came to my House quoted me a price for a fan motor replacement of $451 to $758 and also charged me a $69 service fee.

My family was in the Heating Business for 80 years in Manhattan and I could do the work myself. I looked up the part number on the interment and could buy one for $159 at the most myself. So I figure $400 to $500 is high but fair for the right job. Everyone is entitled to make an honest living.

It was literally a 4 bolt and job and should not take more than 1 hour to complete test and retest. But things did not go as I anticipated. The tech showed up 1/2 later than I was told and the Chapman was rude to my wife on the phone when she called wondering where he was.

They claim the part cost $210 and charged me $742 in total. Since Chapman spent less than 2 hours in my home. I think the cost and the horrendous attitude to my wife was unprofessional. Chapman used to be a good shop and I cannot recommend them any longer. I did not expect these games from them.

Katie P.

We had Chapman Bros install a mini split air conditioning system in our home earlier this summer. After meeting a few different companies for quotes, we decided on Chapman. They weren't the cheapest option but they seemed the most professional and honest of everyone we met with- they also offered the best warranty out of the other companies. We're so glad we went with them- everything was finished within one day and passed all the inspections with flying colors. Best of all, our house was an ice box during this brutally hot summer.

Jacob F.

I highly recommend Chapman Brothers for any plumbing projects or emergencies. They did my basement renovation and have provided exemplary customer service and workmanship. Bill, the owner, worked with us to come up with a solution for our project and quickly provided a reasonable written estimate. He even performed a lot of the work and oversight himself.

When he was not on-site, Bill Jr, Anthony, and Bobby provided the same quality of service that any homeowner would want to have. They were very professional, friendly, and did great work. Great job Chapman Brothers.

Scope of Service: Install Sewage Ejection Pump; Full Basement Bathroom; Replace waste-line in basement; Move gas and water lines in basement; Upgrade plumbing in basement; Move air supply vent in living room