Chapman Bros. Plumbing, Heating and Air Conditioning

Susan Y.

Called on Sunday night with water leaking through my ceiling from 2nd floor bathroom. My husband shut off the water to that area. Waited for a callback on Monday, to no avail. My husband called them back & they can't even look at my issue until THURSDAY!!!! No shower until Thursday, sorry moving on!!!

Julie W.

Would never recommend again! Nick/plumber showed up with a ""chin guard"" not even a mask and required requests to wear a mask the proper way.
Melissa, the phone intake Operator was rude and argumentative.
The work completed for something routine for a high end home- took 6 hours- which was very unusual- plumber was reading instructions for how to install- and seemed incompetent to manage job.

Lauren M.

First, we called Chapman to quote us on some minor plumbing repairs that were non-emergency. They sent an HVAC guy which was shocking and a bit concerning for us.

More importantly, Chapman Bros are very dishonest in their pricing. We were told their service fee was covered, yet they added it on at the end. We asked them pricing to for a repair on a piece of equipment and the answer was ""we dont divulge that information. Labor, parts and warranty are included in the cost."" They overcharge drastically and are very non-transparent which is concerning for us using them for the first time. Will absolutely not use them again. The representative Melissa on the phone was extremely pushy, would not give us time to discuss on using them or not, and literally said ""I will give you two minutes to make a decision on getting the part fixed before I send the rep out to get the service fee paid from you."" They charge this fee either way. This company was used by others in our area years back but we are very very disappointed with service and the inflated costs. Bad experience. Note, the pricing they charged was ~$500 more than what others were quoting but since they were referred and were here to provide a quote, we felt forced to use them. The guy servicing said I am going out to get the product. We asked for price, he wouldnt answer. We called the company, they said we cant provide that. He came back and after he completed the project, he re-added the service charge back on. Do NOT use them. Unfriedndly and dishonest. They did finally say only 1 year warranty.

Folks in the business of service should provide just that, quality service because there are many other competitors out there. Sorry Chapman, you will keep losing customers (and not retaining those who try you out for the first time when your staff is extremely agressive and dishonest.) I look forward to working with other Plumbing/HVAC workers as I am sure none will provide an experience as sour as this.

Update: The manager called minutes after I posted this review on here and asked for me to take this post down. They did not ask us why we felt the service was inferior, offer any price reductions, or even say sorry for a poor experience. They called and said this review was unfair, that the pandemic is forcing companies like theirs to increase costs, that this posting was not honest and that they rushed us because they had the contractor at the store and could not give us five minutes to call them back. I wish they called to apologize or provide an effort to improve their customer service but instead they chose to tell us we were wrong and this whole thing was a misunderstanding and they would appreciate it if we took this review down. They claimed that we were wrong when we were told the service fee would be taken off the total and that she would send us the phone records of our conversation with them to prove we as customers were wrong. How professional. We were also finally given the price of the part $450 during this call, and were charged over a grand, so 20 minutes of labor and 1 year warranty was $600. Talking down to first and only time customers and taking advantage of us ensures that Chapman Brothers are not people we will use ever again.

Catherine Z.

Came to house, said boss needed to write up estimate, had to pay 75.00 for him to come to home. Waited 1 week, called several times and Boss never came to home. No stars

Kevin N.

Let us preface our review by saying we have an older home which had very specific needs and limited space to work with. It should also be noted that all of these projects needed to be precisely timed around a concurrent foundation repair (I-beams encased in concrete being placed along all of the walls in our basement).

Over this past year, Chapman Brothers completed the following repairs for us:

-conversion from oil to gas heat (steam oil boiler to gas combi unit - all in one boiler/water heater)
-oil tank/water heater removal
-steam pipe removal along all walls in the basement
-removal of steam pipes and conversion to pex water lines to all radiators throughout our home
-chimney liner install
-complete air conditioner/condenser replacement/associated electrical work
-duct repair
-sewer line replacement
-2 sump pump replacements (1 with complete battery back up system and pipe repair)
-plumbing for washing machine relocation
-water main pressure regulator and shut off valve replacement
-gas line relocation to accommodate the angle irons needed for the foundation repair
-sill cock replacements
...and I probably forgot a thing or two...

Reliability, communication and punctuality were key to working alongside the foundation repair company, gas company, water company and town - all while allowing us to keep our sanity through such a big repair. The concurrent foundation repair made this a complicated and unique project to begin with, and our living in the home with a 1.5yr old while all this was going on just made it that much more interesting. For example, most of the plumbing needed to be temporarily installed before putting in the final piping, so we could live in our home while this all went on.

Chapman went out of their way to make this happen with no interruptions in gas/water/waste removal service. Also, ultimately all the plumbing/gas lines needed to be run around or over the i-beams placed along the walls-but neatly-so we didn't waste too much space because we were refinishing the basement again. Some work needed to be slightly altered and redone after we hit some ""bumps in the road"" with our other repairs. Annoying but true, and without hesitation or complaint, Chapman redid the things we needed redone. We had a 1.5yr old running around and they worked around and humored him every chance they had.

Needless to say, there were a lot of factors that made our project anything but easy for anyone. But Bill, Tom and team did everything they could make all of this as easy as possible. They were thorough, organized, productive, clean, punctual, patient, reasonable, flexible, and most importantly honest and kind. Their attention to detail still impresses us. Who knew plumbing could be so clean and organized?!

Melissa in the office was also really great with scheduling - super organized, patient and accommodating, it helped with all of the coordination involved with the project.

The clever ways the guys found to work with what we had with was impressive / in-and-of itself. Further, these guys didn't come in here trying to sell any fancy fixes or promise us the world. They came with obvious years of experience and, frankly, just helped us make everything work the best way it could for us and our specific situation. There's something to be said about having a job done correctly, but it's something totally different being able to say you had it done right the first time (Any homeowner who has had subpar work done knows exactly what I mean by this.). Bill and his team became a huge part of our lives over this past year and we respect them and their work more than we can say.

These guys had countless hours of work ahead of them yet never hesitated to stop and answer a question we had or offer a suggestion on a way to make our project work better and within our budget. They were punctual, used their time wisely and productively, yet didn't rush in and out carelessly. What I think is even more important to emphasize is that I can honestly say I trust chapman brothers. As a homeowner I would typically feel vulnerable saying that about a contractor, but not for a second when it comes to Chapman. They are good, honest people who show absolute pride and craftsmanship in their work.

They have something many people don't; years of skill and experience under their belts along with pride in their work. They aren't rushing around to make the next dollar. They do quality work and find themselves with clients for life. They are most definitely experts in their field.

Needless to say, my family and I will be lifetime clients of chapman brothers and will continue to refer them to everyone we know.

Priya G.

Chapman Brothers have been a lifesaver for us. Our furnace gave out in peak summer and we knew we had time before we needed to install it for winter so we got quotes from a bunch of contractors. Chapman Brothers were not the cheapest but the knowledge and experience that Tom brought was second to none. As luck would have it, we ended up needing to do the installation much earlier because of an upcoming new arrival in the family. Tom and his team were amazing - dropclothes everywhere and tidied up the place after. A couple of days after installation, the new machine turned off. Quick text message to Tom and he turned up in less than 10 minutes to follow up. He dropped by on consecutive days, always messaging before just to check up and make sure everything was working. We've had a couple of technicians over since then for various items and they've all been on time, courteous and professional. They explain what the issue is clearly. We are so glad to have found these guys and they are on speed dial for any of our plumbing and heating issues! Thank you Tom!

Babak P.

After reading all the reviews decided to choose more experienced Tech. for my problems- it seems they are going out of business by nickel and diming their work. If customers are not happy, YOU WILL NOT LAST!

Lisa J.

We had used Chapman Brothers for years. They tend to do a great job, and Billy is wonderful. However, over the last few years, their service (especially in the office) has not been a positive experience. Also, they have started to nickel and dime more than ever. We are going elsewhere after we were told a service would cost one price and then they tried to charge us more to complete the job. As excellent clients for many years, who have never had an issue with paying on time (many, many thousands of dollars) I was extremely disappointed by their rudeness. Even if it was a misunderstanding, it should have been handled very differently. We have stayed over the years for loyalty to Bill, however, they made it clear they do not value the business of long term clients. Onward as life is too short, and there are plenty of other excellent plumbers around.

Mariano D.

Top notch professionals. They installed a brand new central air unit and converted my house from electric heat to gas.

I talked to 14, yes, 14 different vendors, but decided with Tom and his team. They clearly explained everything they needed to do and did it right.

As far as communication, I called their answering service for an issue that was not related to the new system they installed. (I was worried about a vent I thought could fall and injure my 5 year old) The technician was in my house the next day and fixed it at no charge. That's how they work.

A+

Rob M.

Chapman reached out to me 12 hours after I posted my review so I'm updating my original post.

They explained that the part for my tub really was on a 10 week back order - fine, but my main issue was the lack of communication.

They also explained that the overcharge on parts was due to their 5 year warranty on service and parts that is included on their work. This was never communicated with me at the appointment. After getting off the phone call, I checked the fine print of the work order/receipt and nowhere was any kind of warranty mentioned. Besides, I'd rather have been given the option to pay for a warranty and not be charged 5 times the market rate for parts. I understand a business needs to make money, but for a 15 minute job to cost what it did seems insane.

That being said, I can't say Chapman is any more or less expensive than their competitors, and I'll take some of the responsibility for agreeing to pay an excessive amount for such a simple job. Since they had a rapid response to my original review, I have no complaints about their actual service and they've offered a refund of the $69 service charge to make amends, I'm giving them a a slightly better grade.