Challenge Plumbing

Briana L.

Challenge Plumbing was COMPLETELY UNHELPFUL and had NO desire to help me by providing confirmation of work that they did in my apartment, because I am a tenant, and not the property owner. It's not illegal to give tenants information about work done in their apartment, so they are deliberately obstructing me from seeking justice for wrongs done to me by the owner of my apartment. I'm a tenant who came home from a week long vacation to find that there was a huge water pipe leak under my apartment. Through my terrible property management company, Challenge Plumbing came out to temporarily fix it and verbally told me that there was a ""straight galvanized steel to copper connection without a dielectric fitting or the proper length of brass, creating electrolysis, which corroded the pipes (the pipes being from the 1930s), causing multiple pinhole leaks that have probably been leaking worse and worse since before I moved in."" Fast forward to 2 months later, and I'm forced to sue my owner in small claims for a month's rent because it took her that long to remove mold that had started growing in my bedroom because of the pipe leak, and the owner is denying Challenge Plumbing came out or that there was even a pipe leak at all!. All I wanted was for Challenge to send me an email confirming that there was a pipe leak and that they temporarily fixed it. That's it. I wasn't even asking for them to write down the ILLEGAL piping that the owner of my property has been using. After 4 calls spanning 3 days, the manager, AJ, finally took my call. He was EXTREMELY CURT AND RUDE on the phone, not even wanting to hear about my situation. I am floored that he would dismiss my call, claiming that they're policy is to only deal with homeowners, especially considering they didn't win the business of re-piping my entire apartment, which is what is happening now. California is a strong proponent of tenant's rights, and we have a right to know the condition of the apartments we are living in. I have no choice but to take this to the courts to make sure that homeowners, and the maintenance vendors they hire, stop taking advantage of their tenants. I suggest you go elsewhere for your plumbing needs. The manager of Challenge Plumbing has ZERO regard for human decency, and there are plenty of legit plumbing companies in LA to choose from.

Richard A.

I've just been on the phone with Albert, who identified himself as the owner of Challenge Plumbing, and he refused to help me with a problem I had. His crew witnessed the nightmare mess in my second bedroom, which made it impossible for them to get to the wall they needed to open in order to copper pipe my bathroom. My alcoholic ex-roommate had locked himself in there for nearly two weeks and there were literally hundreds of empty beer bottles, vodka bottles, food trash etc. that had to be cleared out before they could do their work. I asked Albert to have Manuel (the lead guy doing the work here) or one of his guys to testify in writing that they had seen this, and Albert refused! It reminds me of Schultz from ""Hogan's Heroes"" ... ""I know nothing!"" I will supply the court with the name of the plumbing company and Manuel's name, but in the meantime, $#@% Challenge Plumbing! : (

Richard D.

I called because we have a slow main sewer line. I told the person when I called that we don't have an outside cleanout and that we would need to pull the toilet to run the snake. She said no problem and quoted $85-135. When the technician arrived he said he couldn't pull the toilet because it might crack and he didn't want to be responsible. He said we needed to install a cleanout before he could work on it. He quoted $1650.

I know I should have a cleanout installed (a previous contractor failed to install one when he replaced the sewer line).but I felt that he was trying to take advantage of the situation. He should have offered to pull the toilet and cleanout the line when I declined to have he cleanout installed today. I told him that it was a relatively new sewer line (4 years and we successfully had it cleaned from the toilet access. Very disappointing.

Erin M.

I've used Challenge Plumbing for three separate jobs (full repipe of a 6-unit condo building, fixing a major issue with tree roots growing into old plumbing, and moving a gas line to convert a wood burning fireplace to gas), and they've done an outstanding job every single time. They are professional, friendly, and efficient. If I ever had another plumbing issue I would undoubtedly call them again.

Holly L.

This family owned-business is a place you can trust. I've hired them to fixed something as simple as the broken flusher on a toilet to repiping my entire house. Every job was executed beautifully. They are professional, efficient, courteous and give you the lowest price out there on the market. I would definitely trust them in my home and I don't just let anyone in. Call these guys, they can solve any plumbing issue in the book!

Larry K.

I've been using Challenge Plumbing for several years now, to maintain several rental properties. They are always on time, fast and efficient, and their prices are more than reasonable. They are always available to deal with emergencies. In short, they are fast, reliable and reasonably priced.

Gillian S.

I have been using this company for years. They did our copper pipes thirteen years ago and call them for easy and big jobs. Quick service and competitive price.

Walter D.

Professional and courteous. We have had great service from them numerous times over the years, indoor and outdoor work. Referred them to a friend was also happy with their service, they came out late on a Friday on an emergency call and solved a water heater problem.

Jordan L.

The culture of the management/office team revolves around accommodating for the customers needs and this trickles down to the employees seamlessly. This place provided quick plumbing service late at night when my water heater in the laundry room was leaking. The emergency plumbing team saved me from a huge debacle and the price was very reasonable.

In the future, I will always go with Challenge for all my household plumbing needs.
Thank you again!

Sarah C.

Challenge Plumbing Staff is great!

Really honest, efficient, knowledgeable, personable and also they clean up after they do a job! I swear it is like I didn't even notice someone did a repipe.

The front desk is super friendly and are always trying to get your job done as soon as possible. They understand when a plumbing problem happens in your home or office building that it is stressful and they want to help make the repair process smoother.

Their on call 24/7 emergency service is so helpful and I don't know too many other companies that have this type of service. There is always a plumber on call no matter what day of the year it is.

The owner of challenge plumbing is also someone who I have spoken to on the phone and he made sure that if there was ever something I had a question about or issue with that he was always open to being contacted. He is very experienced, their business has been on that same pico blvd location for more than 50 years! It has stayed owned within thew family and his kids even help out around the office.

Challenge Plumbing is the plumbing service to call! They will not disappoint and will get the job done once and for all!

Call them about being on their coupon mailing list, these have helped me stay reminded of the deals they have.

Thank you Challenge Plumbing!