CGC Water Treatment & Plumbing

Karen K.

I tried both the website and telephone to schedule a quote to replace the kinetico system that came with my new home. No one bothered to return a call. I agree with other ignored posters. Not a good company to deal with. I called Culligan and already have a contract for a new system.

Anthony C.

Kinetico CGC is a great water softening company and system. I have had their 4040 system since 2014 and it has performed flawlessly. It's not an electrical system, so there is no cost to power the system, and it continues to work during a power outage. It is also extremely efficient in its use of salt. We have a 240 in salt tank, and I have added salt twice since June 2014, and the tank is still 3/4 full from the second refill. I have dealt with several of their service personnel and they have all been great, very professional, very friendly, and they all do a great job. I highly recommend Kinetico CGC if you are looking for better water.

Mr O.

I've enjoyed Carol's business for the past two years. The product speaks for itself. I purchased their top water filter system (non electric) and K5 drinking system based on trying it it myself from a friend whom bought it previously. The payment process was no hassle as long as you setup an 11 month payment plan. The deal was interest free for 1 year, but be careful, if you don't pay it off 100% you will incur the full interest for the product at initial cost. The payment system was ok, you can pay online or call, but I recall there was something fishy about using a credit card to pay maybe an additional fee? Anyway, the above purchase happened 25 months ago. I swung by to check my filter (non disposable) and confirmed by running water over it, and it turns back off white, it means it's not ready for the trash just yet. After confirmation, I was still offered to buy a new one or even disposable ones. Hm. I'm not sure if the conversation was taking a turn similar to yelper Cheryl P's experience in which I was being sold stuff I don't exactly need at the moment, but I decided to close the conversation and leave. Final note, if you have their water system be sure to come in on their discount days for salt. Also keep in mind each salt bag has a coupon attached. (See photo)

Leigh L.

I spent 10 lunch hours and 4 hours on a Saturday trying to reach this company for a quote for a water softener only to have the final message be left today at 1243 while I was waiting for a response. That this is the last time they will be contact me My phone also picked up the nasty comment about women being time wasters. Don't bother playing nice now. Angie's list and home advisor will be getting this review also

Christopher B.

Bought a top of the line Kinetico system with the K5 filtration system. Salesman assured me that my family of 7 would be no problem for this unit. We've had CGC out three times for service. This fourth time today I was told that I need to pay a $99 service call to sell me two filters because water only dribbled out of the K5. Those two filters were over $100 and we only had the unit for five months. The service technicians have always been very nice but CGCs salespeople are either ill-informed or dishonest. For CGCs part, shame on you for wanting to charge me $99 to sell me two filters that can be changed by a monkey.

Nancy S.

Terrible company to deal with. Called several times and left messages to check our new system and nobody returned our calls. Water is horrible. ​

Forever T.

Had a awful experience with this company. Have a Kinetico unit and called for a service call. The first think he asked was how old is system. He had in his mind right away to sell a system. I told him I dont have money to replace so it needed to be fixed? He presided to tell me if it was to be fixed it would have to go back with him and it would probably cost $1000 that i would have to pay up front before they would touch it. However i could finance a new one and ONLY pay $50(a month?

Todd S.

What a pleasant and amazing experience I've had with CGC Kinetico. I recently moved into my new home in Atlantic Beach and the water here was horrible and it even smelled bad. For whatever reasons, I postponed getting a water softener for months but what a regret. It should have been the first item purchased for my home. This softener truly makes a huge difference! To top it off, it doesn't use any electricity so I'm confident I'm covered for our FL storms. I had the pleasure of dealing with John Greenwood, Cindy, and Jason Foust and met most of their team at their showroom. The whole team at CGC are the absolute best and I would do business with them again and best of all, I'd highly recommend CGC Kinetico. They truly care about their customers wants and needs. If you're in their showroom, don't forget to sample their water anThanks for an amazing job done! A+++ 5 STARS!!

Susan Hunter W.

These folks at one time were the4 only ones I'd trust in the water softener business, I think the old name was Clearwater Systems. I don't know if they were bought out of not but my last experience was awful. My kinetico softener which I love, I think are they best choice. That being said, this is not the same company it used to be. I am having a little trouble with the unit not getting soft and a slight drain leakage. I made a service appointment, 2 weeks later he shows up, takes a look at my system them says it is shot and I would need to either spent $5800 on a new one or $3800 on a rebuild of mine. I asked about the rebuild and he said it would take about 45 minutes. 45 minutes??!! for $3800?? I am in the wrong business, 45 minutes labor even with $200 of resin and $100 for O-rings I am not getting $3800 out of this equation. Back when they were Clearwater, I had on site repair done for $250, parts included. This is NOT customer service in any way I am familiar with! Anyway I am disappointed with the loss of a once- great company, a story all too common these days

Robert F.

I am a very particular customer. I had a very small closet in my condo to add a water softener and I needed a company that could supply me with a system that was accessible and fit the tight space requirements. John custom designed a system that would meet every requirement I had. I am thrilled with my softener. It received an excellent product, great service, and a neat installation.