CGC Water Treatment & Plumbing

Steve S.

I spent 10 lunch hours and 4 hours on a Saturday trying to reach this company for a quote for a water softener only to have the final message be left today at 1243 while I was waiting for a response. That this is the last time they will be contact me My phone also picked up the nasty comment about women being time wasters. Don't bother playing nice now. Angie's list and home advisor will be getting this review also

Dee O.

I tried both the website and telephone to schedule a quote to replace the kinetico system that came with my new home. No one bothered to return a call. I agree with other ignored posters. Not a good company to deal with. I called Culligan and already have a contract for a new system.

sasha l.

Bought a top of the line Kinetico system with the K5 filtration system. Salesman assured me that my family of 7 would be no problem for this unit. We've had CGC out three times for service. This fourth time today I was told that I need to pay a $99 service call to sell me two filters because water only dribbled out of the K5. Those two filters were over $100 and we only had the unit for five months. The service technicians have always been very nice but CGCs salespeople are either ill-informed or dishonest. For CGCs part, shame on you for wanting to charge me $99 to sell me two filters that can be changed by a monkey.

Charlotte C.

CGC Kinetico installed my water softener/treatment system 5 years ago and I've been very pleased with the system. I use their salt home delivery service and love that they alert me when my service technician is on their way. They unload the salt into garage for me which saves me lugging bags from store to home. I scheduled an annual service check up to start the new year and they tested my water, changed the filter, added salt and reset the time on the system as well as checked regeneration times. Polite, well-trained technician.

Rick T.

Terrible company to deal with. Called several times and left messages to check our new system and nobody returned our calls. Water is horrible. ​

Jenny H.

I am a very particular customer. I had a very small closet in my condo to add a water softener and I needed a company that could supply me with a system that was accessible and fit the tight space requirements. John custom designed a system that would meet every requirement I had. I am thrilled with my softener. It received an excellent product, great service, and a neat installation.

Suzanne S.

I'm very satisfied with the recommendation, installation, and after care I've received. The technicians went above and beyond with the installation. The whole team pitched in to help find the perfect faucet for my reverse osmosis drinking water system. I recommend team

Patricia S.

I've enjoyed Carol's business for the past two years. The product speaks for itself. I purchased their top water filter system (non electric) and K5 drinking system based on trying it it myself from a friend whom bought it previously. The payment process was no hassle as long as you setup an 11 month payment plan. The deal was interest free for 1 year, but be careful, if you don't pay it off 100% you will incur the full interest for the product at initial cost. The payment system was ok, you can pay online or call, but I recall there was something fishy about using a credit card to pay maybe an additional fee? Anyway, the above purchase happened 25 months ago. I swung by to check my filter (non disposable) and confirmed by running water over it, and it turns back off white, it means it's not ready for the trash just yet. After confirmation, I was still offered to buy a new one or even disposable ones. Hm. I'm not sure if the conversation was taking a turn similar to yelper Cheryl P's experience in which I was being sold stuff I don't exactly need at the moment, but I decided to close the conversation and leave. Final note, if you have their water system be sure to come in on their discount days for salt. Also keep in mind each salt bag has a coupon attached. (See photo)

Lance L.

These folks at one time were the4 only ones I'd trust in the water softener business, I think the old name was Clearwater Systems. I don't know if they were bought out of not but my last experience was awful. My kinetico softener which I love, I think are they best choice. That being said, this is not the same company it used to be. I am having a little trouble with the unit not getting soft and a slight drain leakage. I made a service appointment, 2 weeks later he shows up, takes a look at my system them says it is shot and I would need to either spent $5800 on a new one or $3800 on a rebuild of mine. I asked about the rebuild and he said it would take about 45 minutes. 45 minutes??!! for $3800?? I am in the wrong business, 45 minutes labor even with $200 of resin and $100 for O-rings I am not getting $3800 out of this equation. Back when they were Clearwater, I had on site repair done for $250, parts included. This is NOT customer service in any way I am familiar with! Anyway I am disappointed with the loss of a once- great company, a story all too common these days

Todd H.

Had a awful experience with this company. Have a Kinetico unit and called for a service call. The first think he asked was how old is system. He had in his mind right away to sell a system. I told him I dont have money to replace so it needed to be fixed? He presided to tell me if it was to be fixed it would have to go back with him and it would probably cost $1000 that i would have to pay up front before they would touch it. However i could finance a new one and ONLY pay $50(a month?