Central Plumbing

Anne M.

**UPDATE to my review from 2 weeks ago** So after filing a complaint with the BBB, this company still chooses not to acknowledge their failure to tell us up front that they don't work on the logs & that we had already told them at the time we called that we checked the line for leaks but that our issue was with the smell emitted during use of the fire logs. Your company has unsatisfactory business practices, not to mention the nonexistent customer service skills in the office, and after trying to resolve through the BBB, it's obvious you have no intention to resolve customer issues FAIRLY. I will be looking into other avenues (Federal Trade Commission, Louisiana Attorney General, Louisiana Dept. of Revenue, etc) for resolution in this matter because that is how strongly I feel that this company should be held responsible for their treatment of customers & how they conduct business. It is only $120, but to me that is hard earned money & shouldn't be taken away by people like this, people only interested in fattening their pockets, no concern for customer service at all. If I don't see any of my money back, then I at least hope the negative reviews left here as well as Yelp & Google & the complaint filed with the BBB deters at least someone from wasting their hard earned money with this company. I will repeat - DO NOT USE THIS COMPANY!!

Dara G.

I bought a Kohler walk in tub for my wife who had fallen in our standard tub. After a week I was having with the draining of the tub. I called the company that sold me the tub and they called Central plumbing who handles the warranty work for Kohler. They called and I set an appointment for that work plus a quote for a tankless water heater. The person who showed up had the title estimator. This estimator told me at least 3 reasons he would not or could not do my Kohler warranty but would happily quote a water heater.I let him submit his quote and it was $950 higher than the company i bought from. Central plumbing kept telling me I had to get them access to the tub that they had the warranty contract for. I still fell that should not be my problem and they were very ugly on that point. They never did their warranty work. I was lucky that the company that sold me the tub handled the warranty work even though they didn't have the contract. Before this I had no opinion of Central plumbing. After this I have very negative felling for everyone that I had contact with. I WILL NEVER DO BUSINESS COMPANY!!!!!!!!!!!!!!!!!!

Peggy B.

Summary: Paid a lot of money for the plumber to not fix what he was suppose to fix. Instead, he charged us for work we did not ask for. When confronting office staff about the problem, they would not return phone calls. Totally unsatisfied with the service performed, and I would recommend you find another plumber.

I was unable to attend when the plumber came out to fix a leak under a sink in our business, so an associate handled everything in my place. The plumber charged ~$350 to install a p-trap and about 1-2ft of PVC pipe to the drain in the building (which is right behind the sink he was suppose to be fixing). When explaining the work that needed to be done to me over the phone, it sounded like a lot. When I actually saw the work done (it took 1 hour for him), it amounted to nothing more than disconnecting the pipe from under the sink and adding a new one. Despite the work, the leak was still not fixed. The plumber said we needed a new sink because of a crack in the ceramic base. He said if I bought the sink, he would change it out for $180. After changing the sink out myself, no crack could be found in the ceramic. So, I paid $350 for him to not fix anything and do work no one asked him to do. When contacting the company to dispute charges, they informed me they would call back when they found the information to my case. They never called. I called again on the same day, and I received the same response with no call back. I called again on the next day and a representative named Tina said that because the charges were listed and someone signed off on it, there was nothing I can do. Overall, one complaint is paying for work that was not done and paying for work that was not asked for. If a supposed expert cannot tell what is wrong, it should be admitted at the beginning before any kind of work is to be done. Basic business practice. My other complaint is the office staff not taking care of the customer in an acceptable manner. If you say you will call, then you should call in a timely manner.
The only ""good thing"" that came from this is that the plumber showed up when they said they would show up. I guess getting a ""free"" drain he valued at $187 (regular drain mind you, nothing special like bronzed or brushed nickel) would almost make want to give this company a 2 star rating. Almost. That is until I look at Home Depot and see that charging $187 for a normal bathroom drain is outrageously expensive.

Monica J.

BAD experience. I had a gas leak and the gas company took the meter. I had Central Plumbing come out to do an inspection. They wanted $285 for inspection AND permit (NO additional labor). I paid them the next day. Their ""plumber"" diagnoses and says it needs an ENTIRE new system. I get their quote from the OWNER for an additional $2,850 for this? I get a 2nd opinion from a REPUTABLE plumber who diagnoses (2) small leaks, fixes them in 45 minutes, and files for permit the SAME day. The inspector came out and approves NEXT day. The meter is installed the following day. The ENTIRE cost for this was $343? Central Plumbing's ""plumber"" totally misdiagnosed, misrepresented, and went for the ""home run"" price instead of doing his job. I sent the owner a certified letter for reimbursement (I was charged for a permit that was never filed and an untruthful inspection). No response in a month. I wouldn't recommend them for anything whatsoever.

Zachary S.

I just received notice from Patty at Central Plumbing that she decided not to quote a project due to clearly a misunderstanding - contractors including Consumer Powers Electricians and Well drilling were all waiting on this quote - it took her 10 days to refuse to bid , after many many follow up calls to Central Plumbing during those 10 days. I feel that is unprofessional to me and other contractors who are ready and available to do excellent work .

Dawn P.

I called to set up a service for cameras down my drain to look for blockages. I was emailed a waiver form to sign and a credit card info form to fil out on 2-2-23. I do so and sent back on 2-3-23. My appointment was on 2-9. I called the morning of 2-9 to confirm if I was on the schedule as I had not received a confirmation. I was told i was on the schedule and they would call me 20 mins before they were on the way. No one showed up all day so i called at 3:45 to be told that I was not on the schedule, and they were not going to do anything for me. I took a day off of work for this. Poor technology and poor service. Would not reccommend.

Judith O.

We received excellent service from Central Plumbing! Zack, Gary and Troy were extremely thorough in diagnosing our leak issue. We had previously contacted several companies that could not figure out the issue so we were so thankful they were able to give us some help and guide us in the right direction.

Saundra D.

Unsatisfactory communication and Customer service. In May 2019 Central Plumbing was one of the only plumbers available to call on a sunday evening. We paid the overtime evening weekend price to have a tech come out and unstop our line that was backing up into the house, after a few hours he said it was clear. Low and behold it was not clear and the system started backing up again the very next day. We called again and asked for help, they came back and did a ""hydro"" of the line to clear it out. and all was fine until this past Sunday August 2019. I called on Monday and explained that the same situation was happening again and that last time we needed the hydro to clear the line and would they be able to come out and do the hydro so we would have some peace of mind before leaving for a vacation. They said sure, but they would want to do an estimate to replace the main line so this would not happen again. I agreed. I was at work and my Father in law came to the house to meet the plumber and be there on my behalf. They did not talk to my father in law and did not give him an update, they did not ask for him to run any water or seem to do any due dillangace in making sure the line was clear, they did not do an estimate to replace the line and when i got home and looked at the bill it did not mention the hydro and all they communicated to my father in law was that it was, ""ALL CLEAR"" and we paid $229. As you can guess, it was not all clear. After giving my daughter a bath the line stoped up again, the toilets would not flush and sewage backed up into the tub and shower. I had to call again and ask why the hydro was not done, and that they needed to come back and finish the job. I then had to take the day off work to make sure the hydro was done and that the line was in fact clear. The bill came $450 for the 2nd day. I asked if there was any consideration they could take for the fact that communication was not handled correctly and a 2nd day was needed. after back and forth for over 2 hours they insisted I needed to simply pay the $450. I will never call upon this company again. They do not have good faith or concern for their customers. I will look else where to find a company to replace the main line to my house as my trust in Central Plumbing has been diminished.

M M.

Stay away from this company. If I could rate a company lower than a 1 it would be Central Plumbing. Set up an appointment to have a small leak repaired on one of outside water lines, I had marked the area where the leak was, if the huge wet area wasn't enough, I even offered to meet the plumber at my house but he said he could find it. When I returned home from work I noticed they had worked on the wrong line, Which was not leaking! They said they worked on site for 3 hours, which I don't believe by the small shovel of dirt that was disturbed. Charged me over $400 for NOT fixing he leak. After repeated attempts by my wife and I to resolve this issue they stopped answering our calls and offered us no resolution. I work for a major chemical company that has used central Plumbing in the past, and when I spoke to our company representative about Central, he said "" you didn't use central Plumbing at your house, those guys are the worst!"" So I will do my best to make sure our company uses a different plumbing company in the future! Very disappointed in this company, would never recommend them to anyone

Jerry D.

DO NOT USE THIS COMPANY.

They will change the price without notifying you, and will not return your phone calls after words. I had them come by because a gas line they installed was leaking, they said it would be free. I had to be at work, so had a friend open the door for the tech. Once there, the price suddenly went up. The tech disregarded my friend's instructions to stop and wait to talk to me, then forced them to sign an invoice on my behalf. I tried to call weekly after this to discuss my concerns with the company, and somehow the manager is never there (and has never tried to return my calls). These guys are unethical at best.