Central Plumbing

Beth B.

Do NOT use Central Plumbing! The plumber they sent to my house had no idea what he was doing, used my tools, and charged me for not doing the work!

They came out yesterday to change the faucets on my bathroom sink and tub/shower. Took 5&1/2 hours to tell me they had to order parts for the shower & were unable to get the sink faucet disconnected. So I started the day with a working shower & sink that I wanted the fixtures changed & ended the day with a working shower & a sink that is 1/2 disconnected & does not work. This fabulous lack of service cost me $448. I had no idea i was being charged by the hour vs the ""open book"" rate they offer - that wasn't disclosed. So now I can pay them more money to fix my sink or hire someone else (guess which one I'm gonna do?!)
Something that should have cost ... $200 - $300... in total!

Tari Lynn B.

I just received notice from Patty at Central Plumbing that she decided not to quote a project due to clearly a misunderstanding - contractors including Consumer Powers Electricians and Well drilling were all waiting on this quote - it took her 10 days to refuse to bid , after many many follow up calls to Central Plumbing during those 10 days. I feel that is unprofessional to me and other contractors who are ready and available to do excellent work .

Sandra N.

Central Plumbing is soo horrible!!! . A have a business in on Sherwood Forest. We have a drainage problem so I decided to call them. They came out 2 hrs one day 1 hours the next day and 6 days later they came back and said that they don't have the right equipment n have to come back later. After another 3 days, they call me and said I have to pay the amount for the job they done first before continuing. I'm just soo frustrated and call the representative that help me there ( Patrick). Guess what they told me......Patrick doesn't make the decision and u have to talk with someone else. I just receive a letter from them and they demanded me to pay $2497.70 ( for an unfinished and horrible service that they giving me) or they will take legal action. I believe Jay Payne is the owner and I hope he's reading this message. Sir, I just hope that u can give me a call if u truly care about your customers concern. I never said that I wasn't gonna pay but forcing me to pay the full amount for the crappy work that y'all did is unacceptable. I would like to resolve this matter with u if u can give me a call instead of your employees that is giving me a run-around

Mike F.

Bad on returning phone calls.. slow on getting what's ordered and what's been paid in full when ordered.. waiting to see what the install dept does or doesn't do for me.. 225-806-2577 mike

John H.

The installation of my hot water heater has been a joke from the start. First go around was when the tech half assed the installation by not changing the valves and connections that needed to be installed with my new tank. I had to have another 2 visits 1 to verify and 2 do the final installation correctly! (I thought this would be the final) Moving forward here to find out they did not install the top vent pipe going out from the attic through the roof correctly. Thank god I noticed the pipe was not straight on the outside and when I checked out the tank it was not put in place correctly to hold it with a big gap. This my friends is carbon monoxide that was not fully venting! Called and made an appointment asap for the next day and was told they would be here in the afternoon. So I spent the day waiting with no results so I called and they said they tried to call me (had an old number) with no answer and that the tech was on his way home. Thanks for the concerns!

Russell B.

I cannot stress how much I would not recommend this company. When I called I specifically asked if they service has fireplaces because mine would not light. I was told the diagnostic fee was $147, but if I had them perform the repair I would only be charged for the repair. This was fine because I planned on having them doing the repair.

So the technician arrives, looks at it and tells me that gas is coming in but the problem was with the gas logs. Well, I KNEW THAT. THAT is why I called. The tech said they do not work in the gas fireplaces only the gas line coming in. Ok.... So a miscommunication between the girl who took my call.... I can live with that. But what I can't live with is that these people wrote up a bill for $147. For doing NOTHING!

So I called their ""manager"" and explained the issue. She offered to discount the bill by a whopping $15. Couldn't believe what I was hearing.

By now I was pretty much over it, but because they guy came out and because I asked him to look at my outdoor grill I offered to give them $100. (Btw.... Same deal with my outdoor grill. Said must be a problem with grill and did zero work)

So there was the ""manager"" .... Faced with a potential new customer and knowing of her staff miscommunication with what I needed from them.... And how does she decide to handle this?

1. Tells me I am wrong and that her employee told me they do not work on gas fireplaces. ( I'm not a dummy..... I was very specific in what I asked)

2. That I was out of their service area. (First I've heard of this. Were they doing me a special favor by coming out?)

3. Declined my generous offer of $100 and insisted ""the best "" she could do is $120.

I called these people because I heard a nice commercial for them. So they spend all that money to attract me as a customer and yet quibble over $20, tell me I am wrong and her girl answering the phone is right, and made me fell of zero importance.

Shoulda called a smaller mom and pop business that still cares about people

Austin F.

DO NOT USE THIS COMPANY.

They will change the price without notifying you, and will not return your phone calls after words. I had them come by because a gas line they installed was leaking, they said it would be free. I had to be at work, so had a friend open the door for the tech. Once there, the price suddenly went up. The tech disregarded my friend's instructions to stop and wait to talk to me, then forced them to sign an invoice on my behalf. I tried to call weekly after this to discuss my concerns with the company, and somehow the manager is never there (and has never tried to return my calls). These guys are unethical at best.

Karen D.

Bsd experience with this company!! WOULD NOT RECOMMEND. Tried to talk with owner-who gave me the estimate and suggested the work I needed but he would not return any of my phone calls. Demanded money before I could even test the work they did! Made me feel like the company was hurting financially and maybe suggest work that was not needed. He knew I was a widow-and very distraught home was struck by lightening.

Diane H.

We contacted this company to unstop a plumbing line from our washing machine. They placed a cable (snake) in the outside kitchen drain. The repair man got the cable stuck in the line. He cut the cable, and left part of it sticking out of the line. He charged an addtional $100.00 due to his broken cable and left the cable sticking out frm the drain, which could be a hazard. The company refuses to remove the cable, and refuses to refund the additonal charge of $100.00. My calls to the supervisor or owner have not been returned. The bill was $255.13, and we still have a clogged drain, and because of the cable stuck in the line, other plumbers are unable to put a camera in the line to determine where the break or stoppage is in the line. When we believed they were sending someone out to remove the cable, their employee came out and wrote an estimate to repair the line in the amount of over $5,000.00. As if we would use this company after the experience we were having with them. Warning, Do Not use Central Plumbing.

Andy L.

I am Andy, and I write this review for ""Central Plumbing"" repair service shop in Baton Rouge (City of Central) in the name of my wife, and my daughter. We live in City of Central, off Hooper Rd. since 2001.

Around 2005 we upgraded our 2nd floor and Central Plumbing did the plumbing for water, sewer and installed a bath tub and a toilet bowl (commode) in the new built bathroom. For the water pipes they came three more extra times because every time they ""finished"" laying the pipes it was leaking somewhere else. The bath tub kept leaking down through the ceiling into the main bedroom uncountable number of times. They just couldn't make it not to leak. Every time somebody took a shower in this 2nd floor, water was dripping in our bedroom. We asked them to come back again and again and to some point they refused us, didn't respect the warranty, talk back harsh, and so on. We had to ask another plumber to come, and this one made a big hole into the ceiling to fix the leakage. The hole is visible even today and it gives us hard times to market the house.

In June 2011, I fixed tiles in that bathroom, so I had to move the commode installed by Central Plumbing in 2005-2007. I cannot describe what horrible situation we found underneath. The wood was rotten all around it and further, into the floor and even in the wall, so in few months probably this commode would have fall through the ceiling in our 1st floor bed, I guess. The toilet bowl was pinned down with some thin wood screws that wouldn't hold even a picture on a wall. The sewer pipe was off the center of the bowl, the wax ring didn't work, and so on...

I could continue to infinity to mention the low quality job done by Central Plumbing in our house in 2005 and later on, until 2007. To late we we realized it is ""dangerous"" for our home to call them anymore.

No hard feelings, because we understand that a growing community like City of Central still misses quality and professional service... since it is growing, and competition is weak. I strongly recommend everyone to use other companies plumbing services.

Andy