Central Plumbing

Jan B.

I was referred to Central Plumbing by the main office of Koehler because we have an old Koehler jacuzzi tub that came with the house we purchased and we needed to have it repaired/serviced or replaced. The first time that I called, I was told that someone would be calling me back to schedule an appointment, no one ever called me. About a month later, I called again and was scheduled with the Koehler Service person for the following day. I was told that the service call would cost $147.00. I was fine with that. The next day, I called in the morning to confirm our appointment and see if they could give me a better idea of what time I could expect the service person. I was told that he was working out at some of the refineries and they would let me know when he was finished as I would be the next service call after that. By 3:00 in the afternoon, we were still waiting so I called again. I was put on hold and a different woman took my call. She told me that our home was outside their service area (apparently anyplace that is 20 miles away from their office). Because I was outside of their service area there would be an additional charge of $240.00!!! Yes, that is what I said....in addition to the $147.00 just to come and look at our unit, they wanted an additional $240.00 BEFORE they did anything! I was obviously upset because I had already spoken with office personnel on two previous occasions and NO ONE had bothered to mention this additional charge. They never did tell me when their ""serviceman"" would arrive, but after asking several more questions, I determined that this serviceman works at other locations and does Koehler service calls after his other day job. If you need help from these people, I sure hope that you are not outside their service area because it will cost you $387.00 just to come in your door. To make matters worse, the two women that I dealt with are Mother and daughter and they both live in the same town as I do, so they were full aware of how far or close I live to their office. Buyer beware of this business!!!

Anna L.

I don't usually write reviews. Typically, if I do I'll write something positive because I am often frustrated by the people who only have negative things to say. They seem to be the only ones who even speak up. But this must be shared.

Central Plumbing did some work for us after the freeze in BR a few weeks ago. We had 3 busted pipes, and they came out to help. To begin, typical hourly rate was upcharged by $50 ($225/hr instead of the regular $175/hr) - I'm unsure what the exact definition of price-gouging is, but I think this comes pretty close. Last night, one of the repaired pipes began to leak (then gush) water. Upon calling this morning to have it addressed, we were told that they do NOT insure any work done during the freeze. So we were upcharged during a time of significant need, AND they refuse to even come and see what's going on without the typical diagnostic fee on work done by their own staff. I understand that business is business. But I must say, this is NOT how I would run my business. Ever.

D M.

BUYER BEWARE! This company charges a $145 call out fee and does not apply that fee to your bill. Would recommend going elsewhere ( such as B&D Plumbing is a great company) for your Plumbing needs.

Anne E.

This company is completely unethical. I just had ATMOS gas company come to my house because I smelled gas. They discovered a leak at the brass valve connecting to my hot water heater. I stood right beside the gas serviceman and watched as his gas meter went crazy and then go back to normal when he shut the gas valve off. I called Central Plumbing to schedule an appointment for someone to come fix the leak, and possibly install a brand new hot water tank. They were happy to do that; however, in addition to the repair work, they were going to charge me to test the valve for a leak. Now, I understand that they need to confirm the leak before doing any work. BUT--to charge for that test is completely unethical. I have heard of similar issues with this company, but didn't know anything first-hand. Now I do.

Beth B.

Do NOT use Central Plumbing! The plumber they sent to my house had no idea what he was doing, used my tools, and charged me for not doing the work!

They came out yesterday to change the faucets on my bathroom sink and tub/shower. Took 5&1/2 hours to tell me they had to order parts for the shower & were unable to get the sink faucet disconnected. So I started the day with a working shower & sink that I wanted the fixtures changed & ended the day with a working shower & a sink that is 1/2 disconnected & does not work. This fabulous lack of service cost me $448. I had no idea i was being charged by the hour vs the ""open book"" rate they offer - that wasn't disclosed. So now I can pay them more money to fix my sink or hire someone else (guess which one I'm gonna do?!)
Something that should have cost ... $200 - $300... in total!

Tari Lynn B.

I just received notice from Patty at Central Plumbing that she decided not to quote a project due to clearly a misunderstanding - contractors including Consumer Powers Electricians and Well drilling were all waiting on this quote - it took her 10 days to refuse to bid , after many many follow up calls to Central Plumbing during those 10 days. I feel that is unprofessional to me and other contractors who are ready and available to do excellent work .

Sandra N.

Central Plumbing is soo horrible!!! . A have a business in on Sherwood Forest. We have a drainage problem so I decided to call them. They came out 2 hrs one day 1 hours the next day and 6 days later they came back and said that they don't have the right equipment n have to come back later. After another 3 days, they call me and said I have to pay the amount for the job they done first before continuing. I'm just soo frustrated and call the representative that help me there ( Patrick). Guess what they told me......Patrick doesn't make the decision and u have to talk with someone else. I just receive a letter from them and they demanded me to pay $2497.70 ( for an unfinished and horrible service that they giving me) or they will take legal action. I believe Jay Payne is the owner and I hope he's reading this message. Sir, I just hope that u can give me a call if u truly care about your customers concern. I never said that I wasn't gonna pay but forcing me to pay the full amount for the crappy work that y'all did is unacceptable. I would like to resolve this matter with u if u can give me a call instead of your employees that is giving me a run-around

Mike F.

Bad on returning phone calls.. slow on getting what's ordered and what's been paid in full when ordered.. waiting to see what the install dept does or doesn't do for me.. 225-806-2577 mike

John H.

The installation of my hot water heater has been a joke from the start. First go around was when the tech half assed the installation by not changing the valves and connections that needed to be installed with my new tank. I had to have another 2 visits 1 to verify and 2 do the final installation correctly! (I thought this would be the final) Moving forward here to find out they did not install the top vent pipe going out from the attic through the roof correctly. Thank god I noticed the pipe was not straight on the outside and when I checked out the tank it was not put in place correctly to hold it with a big gap. This my friends is carbon monoxide that was not fully venting! Called and made an appointment asap for the next day and was told they would be here in the afternoon. So I spent the day waiting with no results so I called and they said they tried to call me (had an old number) with no answer and that the tech was on his way home. Thanks for the concerns!

Russell B.

I cannot stress how much I would not recommend this company. When I called I specifically asked if they service has fireplaces because mine would not light. I was told the diagnostic fee was $147, but if I had them perform the repair I would only be charged for the repair. This was fine because I planned on having them doing the repair.

So the technician arrives, looks at it and tells me that gas is coming in but the problem was with the gas logs. Well, I KNEW THAT. THAT is why I called. The tech said they do not work in the gas fireplaces only the gas line coming in. Ok.... So a miscommunication between the girl who took my call.... I can live with that. But what I can't live with is that these people wrote up a bill for $147. For doing NOTHING!

So I called their ""manager"" and explained the issue. She offered to discount the bill by a whopping $15. Couldn't believe what I was hearing.

By now I was pretty much over it, but because they guy came out and because I asked him to look at my outdoor grill I offered to give them $100. (Btw.... Same deal with my outdoor grill. Said must be a problem with grill and did zero work)

So there was the ""manager"" .... Faced with a potential new customer and knowing of her staff miscommunication with what I needed from them.... And how does she decide to handle this?

1. Tells me I am wrong and that her employee told me they do not work on gas fireplaces. ( I'm not a dummy..... I was very specific in what I asked)

2. That I was out of their service area. (First I've heard of this. Were they doing me a special favor by coming out?)

3. Declined my generous offer of $100 and insisted ""the best "" she could do is $120.

I called these people because I heard a nice commercial for them. So they spend all that money to attract me as a customer and yet quibble over $20, tell me I am wrong and her girl answering the phone is right, and made me fell of zero importance.

Shoulda called a smaller mom and pop business that still cares about people