Central Plumbing

Rowena O.

Central changed a couple of spickets at my home today. The plumber was on time, very professional, and they were reasonably priced. Excellent overall.

Lila M.

The installation of my hot water heater has been a joke from the start. First go around was when the tech half assed the installation by not changing the valves and connections that needed to be installed with my new tank. I had to have another 2 visits 1 to verify and 2 do the final installation correctly! (I thought this would be the final) Moving forward here to find out they did not install the top vent pipe going out from the attic through the roof correctly. Thank god I noticed the pipe was not straight on the outside and when I checked out the tank it was not put in place correctly to hold it with a big gap. This my friends is carbon monoxide that was not fully venting! Called and made an appointment asap for the next day and was told they would be here in the afternoon. So I spent the day waiting with no results so I called and they said they tried to call me (had an old number) with no answer and that the tech was on his way home. Thanks for the concerns!

Donna S.

We received excellent service from Central Plumbing! Zack, Gary and Troy were extremely thorough in diagnosing our leak issue. We had previously contacted several companies that could not figure out the issue so we were so thankful they were able to give us some help and guide us in the right direction.

John T.

I bought a Kohler walk in tub for my wife who had fallen in our standard tub. After a week I was having with the draining of the tub. I called the company that sold me the tub and they called Central plumbing who handles the warranty work for Kohler. They called and I set an appointment for that work plus a quote for a tankless water heater. The person who showed up had the title estimator. This estimator told me at least 3 reasons he would not or could not do my Kohler warranty but would happily quote a water heater.I let him submit his quote and it was $950 higher than the company i bought from. Central plumbing kept telling me I had to get them access to the tub that they had the warranty contract for. I still fell that should not be my problem and they were very ugly on that point. They never did their warranty work. I was lucky that the company that sold me the tub handled the warranty work even though they didn't have the contract. Before this I had no opinion of Central plumbing. After this I have very negative felling for everyone that I had contact with. I WILL NEVER DO BUSINESS COMPANY!!!!!!!!!!!!!!!!!!

Roger W D.

I am Andy, and I write this review for ""Central Plumbing"" repair service shop in Baton Rouge (City of Central) in the name of my wife, and my daughter. We live in City of Central, off Hooper Rd. since 2001.

Around 2005 we upgraded our 2nd floor and Central Plumbing did the plumbing for water, sewer and installed a bath tub and a toilet bowl (commode) in the new built bathroom. For the water pipes they came three more extra times because every time they ""finished"" laying the pipes it was leaking somewhere else. The bath tub kept leaking down through the ceiling into the main bedroom uncountable number of times. They just couldn't make it not to leak. Every time somebody took a shower in this 2nd floor, water was dripping in our bedroom. We asked them to come back again and again and to some point they refused us, didn't respect the warranty, talk back harsh, and so on. We had to ask another plumber to come, and this one made a big hole into the ceiling to fix the leakage. The hole is visible even today and it gives us hard times to market the house.

In June 2011, I fixed tiles in that bathroom, so I had to move the commode installed by Central Plumbing in 2005-2007. I cannot describe what horrible situation we found underneath. The wood was rotten all around it and further, into the floor and even in the wall, so in few months probably this commode would have fall through the ceiling in our 1st floor bed, I guess. The toilet bowl was pinned down with some thin wood screws that wouldn't hold even a picture on a wall. The sewer pipe was off the center of the bowl, the wax ring didn't work, and so on...

I could continue to infinity to mention the low quality job done by Central Plumbing in our house in 2005 and later on, until 2007. To late we we realized it is ""dangerous"" for our home to call them anymore.

No hard feelings, because we understand that a growing community like City of Central still misses quality and professional service... since it is growing, and competition is weak. I strongly recommend everyone to use other companies plumbing services.

Andy

R J E.

BAD experience. I had a gas leak and the gas company took the meter. I had Central Plumbing come out to do an inspection. They wanted $285 for inspection AND permit (NO additional labor). I paid them the next day. Their ""plumber"" diagnoses and says it needs an ENTIRE new system. I get their quote from the OWNER for an additional $2,850 for this? I get a 2nd opinion from a REPUTABLE plumber who diagnoses (2) small leaks, fixes them in 45 minutes, and files for permit the SAME day. The inspector came out and approves NEXT day. The meter is installed the following day. The ENTIRE cost for this was $343? Central Plumbing's ""plumber"" totally misdiagnosed, misrepresented, and went for the ""home run"" price instead of doing his job. I sent the owner a certified letter for reimbursement (I was charged for a permit that was never filed and an untruthful inspection). No response in a month. I wouldn't recommend them for anything whatsoever.

Michael L.

**UPDATE to my review from 2 weeks ago** So after filing a complaint with the BBB, this company still chooses not to acknowledge their failure to tell us up front that they don't work on the logs & that we had already told them at the time we called that we checked the line for leaks but that our issue was with the smell emitted during use of the fire logs. Your company has unsatisfactory business practices, not to mention the nonexistent customer service skills in the office, and after trying to resolve through the BBB, it's obvious you have no intention to resolve customer issues FAIRLY. I will be looking into other avenues (Federal Trade Commission, Louisiana Attorney General, Louisiana Dept. of Revenue, etc) for resolution in this matter because that is how strongly I feel that this company should be held responsible for their treatment of customers & how they conduct business. It is only $120, but to me that is hard earned money & shouldn't be taken away by people like this, people only interested in fattening their pockets, no concern for customer service at all. If I don't see any of my money back, then I at least hope the negative reviews left here as well as Yelp & Google & the complaint filed with the BBB deters at least someone from wasting their hard earned money with this company. I will repeat - DO NOT USE THIS COMPANY!!

Jan H.

Finding a good plumber is very difficult...keep looking. These guys took advantage of me, gave me bad advice, and charged me for nothing. The only thing that was a priority for them was getting my credit card number to charge me for a trip charge. Even the trip charge was more than I was quoted...just avoid Central Plumbing.

Belinda F.

I was referred to Central Plumbing by the main office of Koehler because we have an old Koehler jacuzzi tub that came with the house we purchased and we needed to have it repaired/serviced or replaced. The first time that I called, I was told that someone would be calling me back to schedule an appointment, no one ever called me. About a month later, I called again and was scheduled with the Koehler Service person for the following day. I was told that the service call would cost $147.00. I was fine with that. The next day, I called in the morning to confirm our appointment and see if they could give me a better idea of what time I could expect the service person. I was told that he was working out at some of the refineries and they would let me know when he was finished as I would be the next service call after that. By 3:00 in the afternoon, we were still waiting so I called again. I was put on hold and a different woman took my call. She told me that our home was outside their service area (apparently anyplace that is 20 miles away from their office). Because I was outside of their service area there would be an additional charge of $240.00!!! Yes, that is what I said....in addition to the $147.00 just to come and look at our unit, they wanted an additional $240.00 BEFORE they did anything! I was obviously upset because I had already spoken with office personnel on two previous occasions and NO ONE had bothered to mention this additional charge. They never did tell me when their ""serviceman"" would arrive, but after asking several more questions, I determined that this serviceman works at other locations and does Koehler service calls after his other day job. If you need help from these people, I sure hope that you are not outside their service area because it will cost you $387.00 just to come in your door. To make matters worse, the two women that I dealt with are Mother and daughter and they both live in the same town as I do, so they were full aware of how far or close I live to their office. Buyer beware of this business!!!

M Z.

Bsd experience with this company!! WOULD NOT RECOMMEND. Tried to talk with owner-who gave me the estimate and suggested the work I needed but he would not return any of my phone calls. Demanded money before I could even test the work they did! Made me feel like the company was hurting financially and maybe suggest work that was not needed. He knew I was a widow-and very distraught home was struck by lightening.