Central Plumbing

Albert L.

Do NOT use Central Plumbing! The plumber they sent to my house had no idea what he was doing, used my tools, and charged me for not doing the work!

They came out yesterday to change the faucets on my bathroom sink and tub/shower. Took 5&1/2 hours to tell me they had to order parts for the shower & were unable to get the sink faucet disconnected. So I started the day with a working shower & sink that I wanted the fixtures changed & ended the day with a working shower & a sink that is 1/2 disconnected & does not work. This fabulous lack of service cost me $448. I had no idea i was being charged by the hour vs the ""open book"" rate they offer - that wasn't disclosed. So now I can pay them more money to fix my sink or hire someone else (guess which one I'm gonna do?!)
Something that should have cost ... $200 - $300... in total!

Susan C.

What a great experience! Everyone we dealt with was friendly, courteous and helpful. I own a townhome in Baton Rouge for my college kids to live in. They made the situation of being out of town easy. Payment on credit card. They had even scheduled the service before I was able to get the paperwork back to them.

The technician explained the whole situation to my son and what happened. He them explained all that he corrected. I cannot recommend them enough.

Debbie Ray C.

Unsatisfactory communication and Customer service. In May 2019 Central Plumbing was one of the only plumbers available to call on a sunday evening. We paid the overtime evening weekend price to have a tech come out and unstop our line that was backing up into the house, after a few hours he said it was clear. Low and behold it was not clear and the system started backing up again the very next day. We called again and asked for help, they came back and did a ""hydro"" of the line to clear it out. and all was fine until this past Sunday August 2019. I called on Monday and explained that the same situation was happening again and that last time we needed the hydro to clear the line and would they be able to come out and do the hydro so we would have some peace of mind before leaving for a vacation. They said sure, but they would want to do an estimate to replace the main line so this would not happen again. I agreed. I was at work and my Father in law came to the house to meet the plumber and be there on my behalf. They did not talk to my father in law and did not give him an update, they did not ask for him to run any water or seem to do any due dillangace in making sure the line was clear, they did not do an estimate to replace the line and when i got home and looked at the bill it did not mention the hydro and all they communicated to my father in law was that it was, ""ALL CLEAR"" and we paid $229. As you can guess, it was not all clear. After giving my daughter a bath the line stoped up again, the toilets would not flush and sewage backed up into the tub and shower. I had to call again and ask why the hydro was not done, and that they needed to come back and finish the job. I then had to take the day off work to make sure the hydro was done and that the line was in fact clear. The bill came $450 for the 2nd day. I asked if there was any consideration they could take for the fact that communication was not handled correctly and a 2nd day was needed. after back and forth for over 2 hours they insisted I needed to simply pay the $450. I will never call upon this company again. They do not have good faith or concern for their customers. I will look else where to find a company to replace the main line to my house as my trust in Central Plumbing has been diminished.

J B.

I just received notice from Patty at Central Plumbing that she decided not to quote a project due to clearly a misunderstanding - contractors including Consumer Powers Electricians and Well drilling were all waiting on this quote - it took her 10 days to refuse to bid , after many many follow up calls to Central Plumbing during those 10 days. I feel that is unprofessional to me and other contractors who are ready and available to do excellent work .

Michelle B.

Summary: Paid a lot of money for the plumber to not fix what he was suppose to fix. Instead, he charged us for work we did not ask for. When confronting office staff about the problem, they would not return phone calls. Totally unsatisfied with the service performed, and I would recommend you find another plumber.

I was unable to attend when the plumber came out to fix a leak under a sink in our business, so an associate handled everything in my place. The plumber charged ~$350 to install a p-trap and about 1-2ft of PVC pipe to the drain in the building (which is right behind the sink he was suppose to be fixing). When explaining the work that needed to be done to me over the phone, it sounded like a lot. When I actually saw the work done (it took 1 hour for him), it amounted to nothing more than disconnecting the pipe from under the sink and adding a new one. Despite the work, the leak was still not fixed. The plumber said we needed a new sink because of a crack in the ceramic base. He said if I bought the sink, he would change it out for $180. After changing the sink out myself, no crack could be found in the ceramic. So, I paid $350 for him to not fix anything and do work no one asked him to do. When contacting the company to dispute charges, they informed me they would call back when they found the information to my case. They never called. I called again on the same day, and I received the same response with no call back. I called again on the next day and a representative named Tina said that because the charges were listed and someone signed off on it, there was nothing I can do. Overall, one complaint is paying for work that was not done and paying for work that was not asked for. If a supposed expert cannot tell what is wrong, it should be admitted at the beginning before any kind of work is to be done. Basic business practice. My other complaint is the office staff not taking care of the customer in an acceptable manner. If you say you will call, then you should call in a timely manner.
The only ""good thing"" that came from this is that the plumber showed up when they said they would show up. I guess getting a ""free"" drain he valued at $187 (regular drain mind you, nothing special like bronzed or brushed nickel) would almost make want to give this company a 2 star rating. Almost. That is until I look at Home Depot and see that charging $187 for a normal bathroom drain is outrageously expensive.

Denise J.

**UPDATE to my review from 2 weeks ago** So after filing a complaint with the BBB, this company still chooses not to acknowledge their failure to tell us up front that they don't work on the logs & that we had already told them at the time we called that we checked the line for leaks but that our issue was with the smell emitted during use of the fire logs. Your company has unsatisfactory business practices, not to mention the nonexistent customer service skills in the office, and after trying to resolve through the BBB, it's obvious you have no intention to resolve customer issues FAIRLY. I will be looking into other avenues (Federal Trade Commission, Louisiana Attorney General, Louisiana Dept. of Revenue, etc) for resolution in this matter because that is how strongly I feel that this company should be held responsible for their treatment of customers & how they conduct business. It is only $120, but to me that is hard earned money & shouldn't be taken away by people like this, people only interested in fattening their pockets, no concern for customer service at all. If I don't see any of my money back, then I at least hope the negative reviews left here as well as Yelp & Google & the complaint filed with the BBB deters at least someone from wasting their hard earned money with this company. I will repeat - DO NOT USE THIS COMPANY!!

Mary Kay C.

BUYER BEWARE! This company charges a $145 call out fee and does not apply that fee to your bill. Would recommend going elsewhere ( such as B&D Plumbing is a great company) for your Plumbing needs.

Robert H.

I called to set up a service for cameras down my drain to look for blockages. I was emailed a waiver form to sign and a credit card info form to fil out on 2-2-23. I do so and sent back on 2-3-23. My appointment was on 2-9. I called the morning of 2-9 to confirm if I was on the schedule as I had not received a confirmation. I was told i was on the schedule and they would call me 20 mins before they were on the way. No one showed up all day so i called at 3:45 to be told that I was not on the schedule, and they were not going to do anything for me. I took a day off of work for this. Poor technology and poor service. Would not reccommend.

Nicole L.

Can't complain at all. We discovered a leak between the water meter and the house on a Saturday. Nice young man came to the house within 30 minutes of our call. He had informed me about the weekend emergency pricing beforehand, and didn't charge any more than that.

Steve G.

I don't usually write reviews. Typically, if I do I'll write something positive because I am often frustrated by the people who only have negative things to say. They seem to be the only ones who even speak up. But this must be shared.

Central Plumbing did some work for us after the freeze in BR a few weeks ago. We had 3 busted pipes, and they came out to help. To begin, typical hourly rate was upcharged by $50 ($225/hr instead of the regular $175/hr) - I'm unsure what the exact definition of price-gouging is, but I think this comes pretty close. Last night, one of the repaired pipes began to leak (then gush) water. Upon calling this morning to have it addressed, we were told that they do NOT insure any work done during the freeze. So we were upcharged during a time of significant need, AND they refuse to even come and see what's going on without the typical diagnostic fee on work done by their own staff. I understand that business is business. But I must say, this is NOT how I would run my business. Ever.