Centa Plumbing & Heating Inc

Nick B.

Honest, reliable what more else would you want from a plumbing and heating company. You pay what you get for... highly skilled plumbers. Thank you for quick service!

JoAnne A.

My problem wasn't with the technicians, who were fine. It is with the owner, Louis. Centa had installed our gas heater. So when the gas heater stopped working on Friday morning, I called the number on the sticker they had affixed to the burner. I was told no one could get here until Monday morning. Only half our house has gas heat, so I said I'd wait.

The owner, Louis, showed up this morning at about 8:30. He touched the CO2 sensor and the burner went on. He said it should be replaced and told me a service call is $190 plus the part.

Then he said the men would clean the unit for an additional $100.
Assuming that the cleaning would be time-consuming, I said, ""Fine.""

The technicians were here--start to finish--for less than 20 minutes.

The so-called cleaning was vacuuming for about a minute on top of the minute it took to replace the CO2 sensor. And that's why he charged an additional $100? That's ridiculous. He didn't ""lose"" the men for the work, as he had said when he tried to justify the additional cost. He just found a way to charge us more money.

Had Louis said, ""While the men are there, I'll ask them to vacuum the boiler, at no additional charge,"" this would have been a glowing review. I don't money-grub in my own business and don't appreciate when other business owners do.

I paid the $326 bill, but will never use them again, and recommend that you don't, either.

Christ A.

If you have an emergency, they are available right away and charges you a LOT.

If you want anything routine, you have to wait, and Wait, and WAIT, and they still charges you a LOT.

I had a boiler replaces and they are here at my home right away! GREAT!

Later, when I asked for services related to plumbing, it is always reschedule and reschedule. Even missing an appointment does not mean much to them. They don't apologize for their mistakes.

Avoid whenever possible.

Tanishia D.

DO NOT USE THIS COMPANY .. paid down payment of 3000 a month ago and I'm still waiting to hear when they will start repairs on my 80 year old mother's house. My mother has had no hot water, use of a stove or the ability to use her boiler for heat !! We left several message with NO RETURN CALLS .. all calls are filtered thru a answering service.

Lau A.

do not use this company.
they are lazy, unreliable, and the woman that works in the office is extremely rude.

do not walk but run away from this company!

Monica N.

Our brand new front loading washer was making the most horrific noise and walking all over the place.
This was incredibly frustrating, the vibration was so loud and scary.
I called Bosch for service , the technician right away said, ""I bet installer didn't remove the transit bolts.""
Technician was correct, and he was pretty appalled that a licensed plumber (that is who installed it) didn't know or forgot to do that. transit bolts are HUGE and hard to miss.
The technician also told me that our machine was likely to have been permanently damaged, and that its life may be shorter than usual due to months of abuse
(i.e. running it with these bolts in place.)

We would never use Centa again

J C.

I've used Centa twice - once for a toilet repair and once for a boiler tuneup. Yes they are pricey but they are professional, courteous, knowledgeable and skilled. They did not try to sell me on anything, were on time, clean, pleasant and got the job done.
I will note that the toilet repair did require a revisit as after they had installed the new part a few days later it started to leak when it had not been leaking before. But they promptly came back at a time that was convenient for me and took care of the problem under their work guarantee. They are human. Sometimes you can't see when things don't line up the right way until you use it for a bit. But they took ownership of the job and made it right. I will use them again.

Joe D.

We recently had a mystery leak coming through the ceiling into our basement so I called Centa because they were local. I was pleasantly surprised by the entire process.

Since I made the call well after 5PM I expected I would be leaving a message with a machine but a real person picked up and took my info and said a technician would call me back shortly- and they did! I explained the situation they recommended a temporary solution and scheduled to come out early the next morning.

By 8AM the next morning I saw the Centa truck outside my house. The technician that came in was professional and courteous. He did his best to make as little mess as possible and when he was done he cleaned up the vast majority of the mess. He had brought his own drop cloths for example, though we put down our own before he got here it was good to see how prepared he was.

Having read the reviews here first I was a bit concerned how much the bill would be in the end. Luckily for us it was a relatively simply fix once the cause was found but it took a while to find. I thought the final bill was fair and did not feel overcharged.

It is a bit weird when I was handed the bill I was also handed a one page leaflet which explains why the bill can be more expensive than you expect. It seemed weird but it did include a coupon for next time so that was a plus.

Overall I was very happy with the service from start to finish.

Felice M.

My company required a letter from Centa Plumbing to state that a job was completed and the scope of work so that we can present to the Department of Buildings. After having reached out to Lucinda, the ""receptionist"" at least 5x, I had to get in to my car and drive to their office and physically get the letter myself (which was just sitting on the printer).

I cannot express how ridiculously rude she was! She kept speaking over me while i was trying to explain our position and how urgent it was (without this letter, we could not do ANY work in our building). Not only did she keep speaking over me loudly, she put me on hold for long periods of time 4x to answer other calls. When she came back on the line, she kept speaking over me and then HUNG UP on me twice! Nothing was being resolved. Seriously? I had to leave my office and show up at her door to end this!

Needless to say, no matter how good a company's work might be, customer service and problem solving skills are a must.

Yvonne W.

I had to replace two toilets in my house and replace a broken pipe in my kitchen. Centa made time in an emergency when one of my toilets was leaking from the base. Lou and his staff are all considerate and friendly.