Casteel Heating, Cooling, Plumbing & Electrical

Chris D.

The best experience I've ever had getting my AC repaired. Fast response, skilled and professional technicians, reasonable rates. I will definitely use Casteel again for all my future AC needs.

Hometown H.

I am happy with the results after being helped by Rebecca. I will try this company again. Thanks

Lisa L.

We needed another opinion on our 23 year old air conditioning systems. We have been very loyal to the company we have been using for the last 10 years but we decided to get a second opinion based on the prices and some of the things that we needed to have done. When Casteel came to our home, they told us that several things were out of code. Our other AC company never expressed or disclosed that to us. The team was very up-to-date on all that was needed to install our three AC units with high seers and very efficient units. They were able to come to our home and in one day replaced a 2 1/2 ton a 3 ton and a 3 1/2 ton unit. We had thermostats installed that monitored our humidity levels, all of the circulation, and we could also set heat and air at the same time. I guess we just didn't know what we were missing. They did have to tear out quite a bit of the old set up but they had no problem installing the proper levels that we needed to run an efficient home. We are so happy! They even gave us special HEPA filters for our air conditioners. We are beyond pleased. Thank you Casteel! We have reviews them to other family members already.

Donna B.

Absolutely horrible customer service. Scheduled an appointment, took off work and at the last minute they canceled. They were rude on the phone and unwilling to work with me. Guaranteed same day or its free is a LIE. It only gets 1 star because there is no zero

Brian O.

Price gouging. Exorbitant charge without a breakdown of estimate. Said my HVAC needed refrigerant, Now my unit doesn't shut off. Unit is only 6yrs old. I think the tech let out the refrigerant. Don't use this company, RIP-OFF!!!

Gail G.

I must update my review on Casteel heating, cooling and plumbing. After my review the company reached out to me to see what they could do to make it right. When I received a reply I thought it was a form response in which no one would follow up, but NO!!! I was greatly shocked that they did. This company does care about making their clients happy. The biggest complaint for me was unfair pricing. They made it RIGHT! So if you are ever in the market for plumbing, electrical or HVAC, I highly recommend this company because of their expertise, honesty and integrity! Which is to often few and far in between. If you want the job done right CALL CASTEEL!!

Chris B.

This company came out to service my HVAC system that's only 3 years old. They advised the only viable option I had was to purchase a new system due to costly repairs. They estimated the repairs on my downstairs system at 4,000 and upstairs at 3500. They proceeded to """"get their new installation team"""" on the phone to """"setup a time to come discuss all the units I can buy"""". I called a good friend of mine who has over 20 years of HVAC experience residential, commercial and aqua and he looked at Casteel's photos of my AC units and their report and told me it was completely BS! He told me it was obvious tgeir primary goal was to sell me new AC units. They quoted close to $10,000.00 for 1 unit! At Christmas time in a time of economic harshness and they are trying to rip people off! I do not recommend them or ever calling the to even do a """"service """". My friend quoted me 2800 to repair it all and told me about my manufacture warranty's still in play that Casteel didn't even mention. Horrible company! Update on this review. My highly experienced, certified Friend who has owned his on company (over 20 years) drove all the way from Gainesvill today to start repair on the unit Casteel falsely stated """"had to be replaced"""". I'm out of his service area but he couldn't stand the fact I was about to get ripped off and being a friend he drove to help me. The severe incompetence and dishonest business practices of Casteel is even more evident after him looking at my HVAC units. He called and verified the part that needs replaced is indeed under a 10 year warranty!!! Our unit is only 3 years old! The repair is in fact only going to be 2200. Casteel quoted between $7500 - $10,000!!! I want anyone considering this company to be informed you are likely getting bad information and ripped off. I do special investigations as a living and have been doing them in law enforcement and private sector for 3 decades so I do my due diligence and like to help people from getting taken advantage of, exactly what Casteel was trying to do to me. Again they didn't even mention my units were under 10 year warranty! My friend called with my serial number and received confirmation of the manufacturer warranty within 5 minutes. Beware of this company. Next call will be to BBB!

Sandeep S.

Called Casteel for heat not working, they came and did diagnostic test. Told me I need a new furnace and quoted me over $4000.00. I called another company they fixed the furnace for $49.00 . Casteel just tried to take advantage of my situation.

James W.

We needed to replace our main floor HVAC system. The technician who did the original assessment, the system designer, the plumber, and the HVAC installation team were all very professional. Scheduling was easy and had constant communication when staff were on there way - everyone arrived on time. They answered all my questions and explained everything they were doing. Casteel may not be the low bid on a project but the quality of workmanship is well worth a few extra dollars. Also, there were no surprises or add ons to the original agreement - we agreed on a price and they held to it. I am very satisfied.

Ian S.

This company came out to my house to fix the same issue multiple times and the same issue kept happening. Hmm I should have realized that they obviously where not doing there job. The next thing was purchased a new ac unit that has now taken at least 5 installs to complete. I was scheduled for a visit today and I let they gentleman in my house. Few minutes passed and I went to check on the gentleman and he was no where to be found. Now I'm going on three months and I don't even know if my unit is installed properly or not. I also paid for a seasonal inspection and the season has passed with no service. Buyer Beware!! 30024 Suwanee ga