Casteel Heating, Cooling, Plumbing & Electrical

Dale F.

No issue with the plumbing technician, he seemed to be a straight shooter. The phone rep provided a dispatch/trip charge quote of $89 plus a $25 gas charge. He implied the $89 would be applied to the repair cost, not in addition to. The $25 gas charge is a separate charge. I thought the $25 gas charge was unreasonable based on what gas prices currently are, but decided to go through with the dispatch anyway. The phone rep qualified my plumbing work to be a fixture in a fiberglass shower insert. Shaun arrived on-time and looked into my issue. He states the fiberglass shower will need to be cut (ok with me), but he does not do this. After our discussion, I decided not to have the plumbing work done and am out the $114. Note that I would be out this $114 either way as it was not going to be applied to the repair work anyway.

Wyle C.

THE WORST EVER. PERIOD Can I please make zero stars or negative Came out on 8/13 to replace circuit breaker on my working system. Now system blows 90+ degree air. Casteel has no clue what their doing. Typically when you work on a system you test that the work you did worked Not Casteel techs they do work and leave. Customers are left with not working systems. I've spent hours on phone trying to get a tech out today yo fix my system that Casteel broke. Every rep transfers me to dispatch which doesn't answer phones for me or Casteel reps and their voicemail is full so can't leave a message Tried asking for a manager but managers weren't in on Saturday. That make perfect sense. Managers take off on week ends and people have nobody to talk to. No managers. No dispatch. Nothing Fucked up effn service

Bill E.

My first experience two years ago was excellent, so I used them again. What an awful experience. The technician was rude, quoted me three different prices in the course of 5 minutes. Never checked the unit and never provided any other service to the outdoor unit except to add a pound of freon (included in the price). Was threatening, told me he was used to my type of customer who wanted everything for free. My neighbor overheard the technician yelling and said I should have called the police. Called the company to complain but never heard from a supervisor. He said """"I've been with the company two years and don't need to inspect the unit, I can tell it's going to be over $1000.00 by just looking at it"""". The first 15 minutes he was here he stayed on his phone and would not assist me. Upon arrival he parked in front of my neighbor's driveway. He stuck around in his truck for another 35 minutes in front of our home. I expect them to come back out and finish the job.

Chris W.

I don't like writing negative reviews, but it's justified. I made an appointment for a water heater issue (no hot water) for June 17 from 8 AM - 12 PM for Plumber. Casteel did not arrive until after 3 PM (I even had to call customer service to find out the status of my appointment around 1:30 PM). The technician who arrived was incorrectly dispatched (he was an HVAC technician, not a plumber). He was nice and professional and did all he could. He assessed the problem, told me he would coordinate with dispatch to order the part needed, and Casteel would have a plumber come out in a few days. Oh - and I was charged $139 (even though my email confirmation said it'd be an $89 diagnostic fee). Despite not getting it fixed, I was happy because they were going to take care of the problem in a few days. So no complaints about the worker, he was as professional as he could be but it shows how unorganized dispatch is. I called Casteel two weeks later (around July 5) to get an update (2.5 weeks since appointment) and got the voicemail of dispatch. No call back. I called back on July 11. I talked to a nice and sincere representative on customer service, and she told me she was going to email dispatch and copy their Manager, so that would be sure to get a response. Now it's July 16, still no call back. I've been without hot water for 5 weeks now. Maybe it's my fault for trusting that Casteel would live up to the reputation I see online. If Casteel was too busy to do the repair, a simple """"thanks, but no thanks"""" would have sufficed, so I could get another company out here.

Dana P.

We recently had to replace our upstairs AC. We had a good experience with Casteel previously so opted to purchase from them again. They installed the unit the day before we left for vacation. Great. Except we come back from vacation and the whole master bedroom side of our upstairs is hot as heck. Very little air. But the kids' bedrooms are trying to pump out so much air, it's rattling - and the kids are freezing. There is easily a 20 degree difference between the two sides of the house. The warranty guy for Casteel comes out. Turns out the installation guys screwed up. They took the vent in the master bathroom and made it a return. So they effectively cut the airflow on the master side of the house in half. What sense does that make?? Warranty guy says he can't do anything about it, and his manager will have to look at it. What the heck? It's an obvious issue, and yet - they won't fix it. It's now been two weeks since the warranty guy came out, and we have called and emailed - and no one from Casteel will respond to us. We are extremely disappointed. This is supposed to be a high end company that prides themselves on customer satisfaction. But turns out when they make a mistake, they ghost you. The last time we bought from them was a great experience. But something has clearly changed. I no longer trust Casteel, nor will we recommend them again.

Ben T.

We have been Casteel customers since 2001 and have spent tens of thousands of dollars with them. Today, our AC unit is out and there is an infant in the house. Apparently, this does not constitute an emergency in their books and the best they could do was an appointment in one week. Kiss my butt and my money goodbye. Bardi has us taken care of.

Kelly C.

Think long & hard before you purchase a Lennox AC system that relies on batteries! And if you have a plumbing problem call anybody but them! I gave them one star because there was not an option for zero stars. I complained on their website but haven't received a response yet. They advertise that they are """"Christians"""" & even include """"the fish"""" symbol on their trucks & shirts! Buyer Beware.

Chris D.

The best experience I've ever had getting my AC repaired. Fast response, skilled and professional technicians, reasonable rates. I will definitely use Casteel again for all my future AC needs.

Hometown H.

I am happy with the results after being helped by Rebecca. I will try this company again. Thanks

Lisa L.

We needed another opinion on our 23 year old air conditioning systems. We have been very loyal to the company we have been using for the last 10 years but we decided to get a second opinion based on the prices and some of the things that we needed to have done. When Casteel came to our home, they told us that several things were out of code. Our other AC company never expressed or disclosed that to us. The team was very up-to-date on all that was needed to install our three AC units with high seers and very efficient units. They were able to come to our home and in one day replaced a 2 1/2 ton a 3 ton and a 3 1/2 ton unit. We had thermostats installed that monitored our humidity levels, all of the circulation, and we could also set heat and air at the same time. I guess we just didn't know what we were missing. They did have to tear out quite a bit of the old set up but they had no problem installing the proper levels that we needed to run an efficient home. We are so happy! They even gave us special HEPA filters for our air conditioners. We are beyond pleased. Thank you Casteel! We have reviews them to other family members already.