Casteel Heating, Cooling, Plumbing & Electrical

Chuck S.

We've been using Casteel for over a dozen years. Their service has been fast and fair.

Calibabe A.

So far not happy. I was assigned this company by Choice Home Warranty. They said my AC had a hole in it. I paid to have the freon put back in it to see if it would leak out again. Had a 2nd opinion because the air was still not working after the freon was put in. I only needed a fast start replaced and the AC was overcharged. No hole in the unit. All of the techs are not knowledgable. Be sure to get the owner if you use them.

Sunshine M.

Leaking toilet. Called on a Monday evening and had a tech out the following morning. Reasonable price ($50 off coupon). Tech was fast, efficient and friendly. I'll use them for sure in the future.

Darcie M.

I called them in the morning and they had a tech out here within 2 hours because they said he was running ahead of schedule. I had a clogged toilet that I had tried to plunge and also snake myself and no luck. He told me my snake was too small and he would be able to unclog it with his snake. He was done in less then 5 minutes and didn't find anything stuck in the toilet such as a toy or something that should not have been down there. The kicker was the price...I had to pay $247!!!!!!!!!! Very expensive company to work witwill not be calling them again at those prices! Highway robbery once they are in your home. The quote I thought I was signing was for if he had to remove my toilet not snake it. Beware single moms on a budget to call someone else!! Update: they contacted me after my review was up and offered to make it right as they did see that he only in my home for a matter of minutes. I did receive a partial refund which I felt was fair. I will definitely use them again due to how they handled the situation!

John G.

We called Casteel and schedule a tune up service after receiving an advertisement in the mail. We saw the price and wanted the service upon moving into our new home. The service was supposed to only be a tune up service/changing out air filters etc. Upon entry, I explained that we just bought the house and wanted to get a tune up on the air condition units and have filters replaced. The employee clearly saw that as an opportunity to attempt to sale us a new air conditioner. He spent maybe 10 minutes changing filters and taking pictures of our units, then proceeded to spend an entire hour trying to sell us a new air condition unit. We already canceled the appointment he forced onto us for an estimate. We called our home owners insurance and had them send someone out to look at the issues he addressed, and the Technician our home owners insurance sent out showed us the coils that werent cleaned out during our tune up from casteel and we also had freon leaking right that was not leaking prior to our casteel service. If i had the camera on the backside of my house two weeks ago that i have now, i would share footage. Clearly, they werent interested in providing the tune up they were paid to provide but instead created issues / created opportunities to assist in the sales pitch we received for an hour. Dont believe the 5 star reviews. We did and regretted it and wasted money.

Kate F.

I came home from out of town to find my heat would not kick in when the weather got cold. After a little research I contacted Google Nest and they gave me a list of certified Google Nest technicians in my area. I contacted Casteel around 10pm on a Friday. They offered service that night, but I requested a next day 10-2 window. The technician contacted me around 10:30 am and, with my prompting, he walked me through the price range. Deon arrived on time and quickly diagnosed the issue. Deon took pictures underneath the house and described some potential issues with my furnace. Once the job was done, he replaced my filter. No surprise charges and the work was as described over the phone. I would recommend their services and use them again for HVAC work.

Christiana K.

Alexia was my sale rep. She was very patient with me. She was very good at following up. She explained everything thoroughly. She answered every question I asked. So far I am happy with the unit I purchased.

Ryan R.

A local company fixed my pilot light issue when Casteel wanted to just replace the entire system for $8500. Not trusted. Don't do it. Up sell city.

William C.

I'm updating this due to prompt response on the part of Casteel managment. They were very responsive to my concerns. I appreciate the quick response.

Bill B.

Been using these guys for years. Techs are professional and courteous, arrive on time and do an excellent job. I highly recommend the pros at Casteel.