Casteel Heating, Cooling, Plumbing & Electrical

Spencer S.

My AC was not cooling so I called and asked them to come check. Tech was very professional and knowledgeable. He said I had a bad capacitor but was not sure that was all that was wrong. He quoted over $400 just for the capacitor. Unit is 10 years old and I questioned spending that large amount when he indicated there could be more problems, in the range of $3000-$6000. I declined the repair and bought the part at Grainger for $23 and installed myself. While it did fix the initial problem, it was still not cooling. I fully understand paying for the technical knowledge of labor, overhead, etc. to have them do the capacitor, but $400+ for what I did for $23 and less than 10 min. seems disrepectful. Since it was still not cooling, I called another company to check the unit and they tightened a pipefitting and added less than 1 lb of freon for $150. I did not feel I would have recieved value I deserved if I had stayed with Casteel.

Shantae Y.

My technician David was absolutely amazing. I needed both of the showers in my new home fixed and he and Casteel were able to help me get it done in a pinch. He was professional, and the results are amazing. I couldn't be happier. Thank you so much

Christine S.

I would like to give Casteel two thumbs up for another great service visit. Technician Romerez did a great job. Very knowledgeable about my unit and was very pleasant. Thank you Romerez keep up the great work:)

Crystal J.

They installed my new HVAC today! I cannot be more happier! My old one was on it's way out. Everyone from the customer service reps, to the design consultants, to the techs were all more than professional & did very thorough job! I'll definitely use them again when I purchase my next home! Thanks Casteel!

Megan G.

They offered to accept a post-dated check in lieu of immediate payment. They then processed the check without warning. Not only does this mean that my account is massively overdrawn, meaning fees and frustrations, this also means I currently have no money until my paycheck (which is when I post dated the check, because I knew I would have the funds then). This also means all the other bills I have coming out of that account in the meantime won't be paid. Why would you offer that option if you knew you were going to process it anyway? Or at least let me know you were going to so I could prepare in some way! This whole process has been a massive headache and I don't see ever using them again or referring them to anyone. Also, don't bother calling them, your call will be dropped every time they transfer you.

David M.

I booked them twice for an air conditioning service call. The first appointment they cancelled the day before and did not call back. The second appointment they did not even show up. Enough said.

Misti H.

Do not use this company. I had a water freeze break due to a broken pipe. I have on footage of the repair man breaking off the temperature control stat on my hot water heater then trying to charge me $2500 to replace it had to call the company said that if they broke it, they will replace it for free, another person came out said nope can't do that. It's going to be more money and asked me what the other person quoted me after I told him he says oh let me go back to my truck and write you up another quote that's cheaper than what I just figured up so apparently they charge whatever they want to depending on the situation. Horrible, horrible company do not use.

Robert B.

Technician was late but they didn't charge for the call. I had thought my furnace needed a limit switch and asked to check that along with their inspection. Their rep noticed that our furnace was older and mentioned before looking at it that it probably needed replacing. During his inspection he would not answer simple questions like is that the limit switch - silence. He finally he told us the limit switch was working properly and asked me to look at the heat exchanger through the limit switch hole where he observed a Crack and rust. I didn't see it. He then stated that the furnace needed replacement and we should not run it He tagged the furnace as unsafe and included a picture of the Crack and rust which did not match what I observed. We got a second opinion the next day and it was diagnosed as a bad limit switch. They did not notice any cracks or rust. They ordered the part and we purchased a maintenance plan. Casteel was very deceptive, lied about the condition of the furnace to try to sell us a new one. I have the proof in their report. I would not deal with this company at all. They may have good ratings but their rep Tommy is very poor and committed fraud to push us to buy a new furnace.

Sherry A.

Called in to talk to a Customer Relations Manager as per Charlie's request. Of course, they couldn't connect me to her but she would call me back asap. So far nothing. At this point, if they want to make it right, they should contact us. WHAT A JOKE!! 24 hours later and still haven't heard from their Customer Relations Manager. So much for wanting to make things right. This company is the absolute worst. PLEASE DO NOT EVEN THINK ABOUT USING THEM!!

Jay W.

We have been long-time customers of Casteel. About 18 months ago they replaced our HVAC unit. We got a well known brand and went up a size to ensure the best performance. Since then we have had to several service calls due to unit failures. We have had three techs very recently because our unit was not keeping our home warm and when we checked we noticed that the heater was using """"auxiliary heat."""" We had that happen with our old unit and our monthly bill tripled so we knew we had a real problem. After the first two service visits the problem seemed to resolve only to recur within hours. Finally, four days ago when we had extreme cold for our region of the country, the heater failed again. I tried to get a phone appointment but gave up after waiting 35 minutes on hold. I was able to get an appointment the next day on line. Later we got a confirmation on-line. The next morning we got a text that they were not coming because they had too many emergency calls. We called and finally got an appointment for the following morning. The next day, after spending three days in a house with temperatures reaching 59 degrees, they canceled again! However, when I called they said it was a mistake and that a tech would be out between 8AM and Noon. The tech arrived an hour late. After checking out the unit he said he couldn't find the problem but would report it and speak with the manufacturers rep. He said it may take the rep several days to come out and look at our unit. It is now four days after the problem started and we still have only partial heat and no word when help may be coming. We are wearing sweatsuits and jackets to keep warm. A call this morning requesting to speak with the manager got me nothing. The operator said they knew about our problem and would get back to us tomorrow or the next day. She refused to connect me to any supervisor or manager, saying it was against company policy. So we wait, in the cold, for someone from Casteel to get around to, at least, calling us. We have been pleased with the company before this but are very concerned about company policies that keep customers from even speaking with a supervisor or manager and allow customer to wait days under such circumstances, not knowing who or when help is coming.