Casteel Heating, Cooling, Plumbing & Electrical

Bruce T.

Great customer service. Called for an appointment and they had someone out within an hour of making the call. The technician was very courteous and thorough. I appreciated that they didn't try to sell us a new furnace and just made the necessary repairs it needed, and at a reasonable cost. We will definitely use them again in the future.

Ken G.

Think twice. I used a mailer $39 coupon for an HVAC inspection and ended up being offered a $8-10K system replacement. They did correctly diagnose a line leak but offered no other solution than an entire replacement. Do not trust such advice, get a second opinion, or get taken to the cleaners. I used my previous HVAC company for the fix, not for a replacement that was not needed.

Angelo K.

While I was happy with the technicians work and the installation of the new unit, I did explain from the beginning I was working with a warranty company on the repair of my unit. The tech noted that the repair of my unit was going to be very expensive, so much so that the new unit seemed like the best option. When it came time to deal with the warranty company they asked for an itemized bill with part numbers for the repair even though we went with the new unit. I explained the situation to Casteel several times and have yet to get this from them. This is such a small ask and they received full payment from me directly on time. You would think this would just be another way to excel with the client and an added value. Sadly, this is where I was let down. The little things do matter and I should not have to call and email multiple times for weeks on end to try and resolve this with you.

Allen S.

Professional and HONEST technician and Company. Highly recommend this company. One of my heater units went out. Called and they came out the same morning.

Marco F.

After using this company for two previous projects, I scheduled simple plumbing with a two-day advance request. Two hours past the appointment window and after, I received a verification and tech text confirmation. I called to find out they had canceled without any notice or reason. They stated NOW (not when I made the reservation appointment) that they do not do commercial locations. Make sure you verify them multiple times if you need them. Never use them again.

Natalie J.

A local company fixed my pilot light issue when Casteel wanted to just replace the entire system for $8500. Not trusted. Don't do it. Up sell city.

Steve K.

Well we bit the bullet and got a new furnace and air conditioning. OMG is this expensive. But our system was over 35 years old. We called and within one day they were at our home. JW was our salesperson. Wow he was good. Explained everything with lots of details. Answered all our questions. We didn't have many because he was so thorough. Within 2 days the 2 man team was here to install. They were also helpful and nice. Even with my husband asking questions. All in all, I highly recommend this company. Great followup to make sure everything went great. It did.

Sophia L.

They give you a hard sell and lie to you. They did a good job in repairing the AC unit but they will charge you up the wazoo!

Kebin F.

Technician was great! I was able to receive an appointment the same day I called. Although I agreed on the estimate, I later found out that $250 for one ballast in one light was very pricey. I emailed and asked for a breakdown of the services. I was informed they couldn't do that. Odd! I was told that 60% was installation and 40% was labor? What about the parts? This experience would cause me not too user them again. Plus, the cost Hi! As stated above, I agreed to the estimate. But...the invoice only said ballast $219, service $39...nothing else. After speaking to other electricians bc I had the work done (Casteel said it could have been an electrical emergency due to smelling gas), I learned the quote was extremely pricey. This is when I asked for the breakdown which I did not receive. I also asked a question bc there is a delay. This question was not answered. I have the email if needed. Allison Wirth 30043

Andy G.

i just called to get a quote on repairing duct on my hvac and was told """" unfortunately, we do deal with duct work."""" what?! an hvac company that doesn't do duct work?! i guess they only want to do the expensive stuff.