Casteel Heating, Cooling, Plumbing & Electrical

Carl C.

Our AC went out Friday night and we realized it Saturday morning with a family get-together scheduled for 3 PM that day! I called first thing, the tech came out around 1300, and had us up and running within an hour. A/C Recharge: $302 Capacitor: $280 I signed up for a year of coverage on the plan which includes a fall and spring tune-up. On top of that, the tech was friendly, wore a mask, and wore boot covers. No complaints.

Stephen G.

I had Bertram out today Sunday (07/25) because of faulty repair work performed by Angelo (back on Thursday (07/08). Angelo had inadvertenly left a schrader valve open and in course of the next 3 weeks, i basically had no refrigerant left in the compressor...it had all leaked out. My home was 88 on Saturday (07/24). To their credit, Casteel came out by 3pm today and Bertram fixed everything. But (like others), I'm left with a nagging feeling of who to trust in the future.

James C.

Casteel is not in the business of repair, they are strictly sales. They try to hustle you into making a large expensive commitment to an unnecessary replacement or repair. I ask for a service of my air conditioner and the tech tried to pressure me into a new unit. Beware, they use a lot of different sale techniques to get you. Including fear.

Gail S.

I had previously used Casteel Heating & Plumbing for my air conditioning and heating problems but no more. The reason is that I called Casteel who sent out a technician to determine why my air conditioner was not working. The tech came out and for a $75 diagnostic fee, which I was told that the problem would be covered under my warranty, was then told that the control board to the unit had failed and would need to be replaced for just under $900. So before proceeding I contacted the American Home Shield to which I have full house coverage, and they sent out a company called United Air Temp to evaluate the problem. Marco Bray who is the Branch Manager himself came to the house within 24 hours, diagnosed the problem and fixed it within 10 minutes. You see, it wasn't a failed control board that Casteel was trying to sell me, it was the EZ trap water leak safety valve that had clogged and it a glass or two of water, he was able to clean the clog and the air conditioning unit flipped right back on! House is as cool as can be. I have tried calling Casteel numerous times to both report the problem and receive a refund for a false diagnosis to no avail. They keep taking my name and number and say I will get a call back, but the only thing I get from them is silence. I am now questioning all the other major repair work they have done as to the legitimacy, for example replacing units that did not have to be replaced. I want my $75 diagnostic fee returned as it was a false read. No more calls from me to this company, I'll be using United Air Temp moving forward.

Patricia M.

company re did the whole air conditioning duct system last year. No air was coming from the kitchen vent. Had another company look at it. said the duct work was """"ran wrong """". No I have to pay someone else to fix Casteel's mistake!!!:( Not a happy camper.

Frederic S.

We used Casteel for many years, but then had a bad experience that caused us to switch to another HVAC company. A Casteel technician came to our house to do a routine pre-paid prevention check on our three AC units. The technician advised me to change out the dual run capacitors in all three outside condenser units, saying that they were out of tolerance limits. Cost would be $220.00 each, total of $660.00. He also advised me to buy a coil cleaning for each unit at $145.00 each, whereby, he said, """"acid"""" would be sprayed on the outside coils of the condenser and would clean up the coils for better efficiency. I declined all offers, and he left, charging us just the $70.00 each for two HVAC air filters. Soon after he left, I realized that one of the outside condensers was not running, leaving us with no AC on a hot night in our bedrooms. In the morning I called the Casteel call center (located in Delaware) and asked for a corrective visit. They offered me an appointment for the following day. Unwilling to face another hot night, I called another, highly rated, HVAC company in our area. They came out that afternoon and advised me that the dual run capacitor in the inoperative condenser unit had been incorrectly wired by Casteel, and that's why the condenser would not run. They wired the old capacitor properly and the unit resumed normal operation. He advised that the capacitor was slightly out of tolerance limits and that it should be replaced at some point, at a cost of about $70. Casteel later sent me a routine request to comment on the visit. I related the story. A Casteel manager called me, apologized, and agreed to refund the cost of the visit.

Dee J.

If it were possible to give less than 1 star, I would. First, you have to jump through hoops with calls being transferred multiple times just to make one appointment. It applies to repeat customers, too. Then if you don't answer the technicians phone call when he tells you he's on his way, he canceled your appointment. Did you ever stop to think that perhaps I might be on the phone or just can't answer? Then, on other occasions when they do arrive, the technicians are snarky. As I need a replacement equipment, I thought I'd give them a second chance. Again, the front office circus ensued. Even though the website says """"Book Your Appointment Online"""" it does not function like the two other companies I worked with for competing estimates. In those cases it took less than two minutes per confirmed appointment. Instead, this is simply a """"request"""" for an appointment. About 30 minutes later, I got an email saying """"we look forward to your appointment. It was great speaking with you"""" even though I hadn't spoken to anyone, nonetheless confirmed an appointment. Then, when they did call three hours later, one person confirms the data that you've already submitted online before being transferred to another department to actually schedule the appointment. After being put on hold for 10 minutes before speaking with anyone, I hung up. Why do they bother calling you if they are not prepared to speak with you? As a paying customer, my time is more valuable than theirs, but the inefficient processes beg to differ. It's not worth the frustration. Many companies jump through hoops to make clients happy and for better prices. Look elsewhere. Save yourself the headache and 10 minutes on hold.

Melissa O.

Casteel responded very fast! I called for a spring service and within 24 hours I had an appointment for service. The technician Paul did an inspection of the equipment after turning on the air and hearing a loud banging noise. He took many photos and showed me he found too many issues (left by previous companies) to proceed. He advised looking into a replacement and in less than 24 hours the Casteel salesman Bryn came. He thoroughly explained my choices and understood the urgency to get it all done before the outside temperature is in the 80s. I'm so happy I won't need air conditioning during these cool days giving them time to remove my old HVAC equipment and installing a new more efficient one. My ductwork was original and had wrapping that contained asbestos. Bryn sealed it last night to protect the workers while they removed it all this morning. I ordered a high efficiency Lennox with a variable speed. Casteel gives a 10 year warranty on the entire system and with my good credit I was able to get it financed entirely at 0% interest with nothing down plus a $700 rebate. YAY!!! Long over due and happy to be rid of leaky ductwork, rusted parts, and even some mold/mildew.

Jennifer F.

As a long time customer of Casteel's, I was very pleased with Shane's professionalism, courtesy, and respect for my home. He was great with explaining steps I should take with making my decision on purchasing new HVAC units. Keep up the excellent work ethic, Shane!!

Sahil K.

I reached out to Casteel to fix a light fixture at my rental property. They told me it will be a $50 dispatch fee that will be waived if I use their service for the repairs and didn't provide a quote but mentioned I could use the $50 coupon on Yelp. The technician, Edgar, arrived and fixed the issue. Declined to use the coupon from Yelp. The tenant asked him to wait 30 min for me to call him back till I finish a meeting that I couldn't wriggle out of. The technician lost his temper, said that if he's not paid in 10 min, he's calling the cops and putting a lien on the house. Extremely unprofessional behavior and not the kind of stress he should have put my tenant under. Rest assured, won't be calling Casteel in the future.