Casteel Heating, Cooling, Plumbing & Electrical

Mark C.

I needed six vents moved as part of a remodel. Got a quote and accepted. The installers showed up and did what I thought was a good job. I paid in full. 30 minutes later I bumped one of the returns and it came off of the main HVAC unit. The installers were unable to come back that day so another date was scheduled. They came and reattached the return. A few days later I discovered that one of the vents had not been moved, but instead a new one added. I called and a return date was scheduled for Wednesday 12-6. At 4:45PM I was called to let me know someone was on their way. Five minutes later I was contacted by the technician who had figured out he was not the right guy to do the work. Home office called me and was unable to send someone out that day, so I wasted a whole day waiting for them to come. This saga is not over yet, so I will probably update later Update 7/7. Casteel sent out their System Design Manager and QA manager this morning. The old vent was removed and the job is now complete. It took 4 visits but in the end they completed the job.

Drew S.

Very disappointed. First, I waited all day. They had a SIX hour appointment window and was still an hour late. I had to cancel my dinner plans. When he finally got there, no apology. He mentioned it would be $80 for him coming out (higher than other companies' fees). He proceeded to test the Freon level. It was low and we had a leak somewhere. He was not going to do anything else; he didn't even go into the attic to look at the system. I asked if he could at least look for the leak so I would have a diagnosis. He said his leak tester was broken, he didn't have any Freon, and he had been working since 7am (he obviously didn't care to do any more diagnosing). I just stared at him, in disbelief that this is what my $80 got me. After much hesitation he finally said he would waive the $80. That's the only positive thing I can say about it. I would not recommend this company.

Y F.

So during the arctic freeze our furnace died for good on Thursday. On Sat Jesus & Heisen spent 12 hours installing a new one. We are very happy with our new variable speed heater and were able to be in the worst of the cold nice and warm.

Nadine K.

Way too expensive! Not impressed at all. There is paying for value and then there is taking advantage of the customer. I am afraid I would put them in the latter category. I will not use them again.

Chris C.

Casteel is no longer reliable. 2 Trane units purchased and both have had issues and Casteel doesn't make it easy to honor warranty. My 8 month old Trane AC has a bad fan motor. Technician came Saturday and said the part would be ordered and fixed on Monday or Tuesday depending upon it being in stock. On Monday at 4pm I learn that it will take 2-4 days for part to come in and if I want it expedited it would cost me additional money. I asked what they mean by additional and they say it may not be covered by warranty. I had to explain that the unit is new and under warranty, the parts girl said she would look into it and call me back. After not hearing from her I call back and she left for the day. So tomorrow will be my 4th day without AC, it is 95 degrees in my house and Casteel isn't living up to their promises. If I could do it all over again I would use a different company, unfortunately I am locked into Casteel and their crappy service.

Patrick I.

Service is good, WAY to costly for the repairs made. A $20 part and 15 minute install cost me over $200! Like I said, service was ok just too costly.

Jim K.

I've been using Casteel Heating & Cooling for years and have always had top notch service. When it was time to replace our very old air conditioner units, they provided honest pricing and did an impeccable job of getting the work done. Anytime I've called them for other small issues (through no fault of theirs, just the fun of home ownership) they are quick to schedule the appointment, come out and assess the issue through their demonstrated knowledge of the business and resolve it on the spot. Recently they added Casteel Plumbing, and when I saw this new division I felt comfortable being able to call and get some items fixed that we had been putting off. Scheduling the appointment was painless, and John came out on time and was extremely friendly, and once again knowledgable about what our issue was to start tackling it right away. We had a leaky outside faucet that needing replacing, as well as a bathroom tub stopper that also needing replacing. Thank goodness John took the time to do the job right as he caught a major issue that could have been a huge disaster for us down the road. Unfortunately the main pipe that connects to the drain under the floor was no longer properly connected and was causing some leaking. This was a tub in a second bathroom that isn't used often so it hadn't had time to become a big issue. We are very grateful we not only had the tub stopper replaced, but the connecting pipes properly connected as well. Through it all John was up beat and always courteous, while making sure to explain his work and the costs before proceeding. Every experience I've had with total Casteel team has been flawless and will continue to rely on them for both my heating & cooling and plumbing projects. I wouldn't hesitate to recommend them!

flimflam m.

John, general manager of Casteel's new plumbing division, did an excellent job. My water heater was rusted out, wouldn't light, was installed in a hole (not up to code). He looked around my house, found me the best solution, and stuck around til after 9pm to finish the job so i could have a hot shower again. It was $2200 for the new water heater, relocated from the hole under the house to the garage, with a new lines run and a new exhaust installed through the roof, but I feel it was a quality job, great customer service, friendly and efficient.

Christine D.

I think some ppl get paid to write good reviews here... This business sucks n before u know will be wiped out due to terrible service

M C.

We made an appointment online first and no one confirmed. Of course no one showed up that day. We gave second chance which we made an appointment over the phone. 12pm-6pm we waited 6 hours and still no one showed up.