Casteel Heating, Cooling, Plumbing & Electrical

Matthew A.

Very dishonest, unprofessional and judgmental treatment from this company, once you follow to the top of chain in Management, you might hear a not so sincere apology but constant praise, justification and excuse for the action of the Tech and all kind of excuses. Homeowners and to all of you out there, do not make a quick decision to hire Casteel before you do your research, not only I will never do business with Casteel, I will share my experience with all friends and family. Fancy logo with Ichthus (an image of a fish used as a symbol of Christianity) does not make a company honest, the honesty is in the action not words or image. The van says """"We will take amazing care of you! """",they did not, Be aware... They waste my time for several days, thank God it was just days of time not weeks of time and money... Never Again

Michael W.

I cannot suggest anyone using this company, they have a lack of honesty and integrity. We actually wanted to use them, they gave us a price, we asked that they comitt in writing that this is the price and there would be no surprise add-ons. They didn't feel comfortable putting that in writing. If a Lamar Pittman knocks on your door, i would shut your door asap, he is not interested in helping you, he is very interested in making a commission and will tell you almost anything. As far as the owner , John Hill, well it appears John is afraid of client interaction and cannot handle complaints, that is what he hires his little people for. Funny, I got an email from John, saying fill out a survey, tell us how we did, I instead called and asked to speak with him, he was afraid to come to the phone. This dope spends a ton of money on advertising, even has Monica Kauffman from WSB pitching his down trodden company. We will alert her that Casteel is a scam, they give you one price, then ooops , heres another price. Avoid this scumbag John Hill at all costs.

M B.

We had heard about Casteel through the publication which Cobb County sends out, the """"Verified Home Services."""" (We mistakenly thought it was Trust Dale, but it was not.) Nevertheless, we called them to get a price. They wanted $39,00 just to come out for a toilet install, but would not apply the $39.00 toward the work unless it met 175.00. So, let's say I was charged only 170 for the install, I would then have to pay the additional 39 which would make the price 214 dollars. But, we didn't have to worry about eating the service fee because we were quoted a price of 250-480 for a toilet install. Unbelievable! The company we did hire charged under 200! I am sure they are a reputable company, but this seems wrong. I believe they charge this fee because """"hey, everybody else in Atlanta charges the fee so why can't we?"""" I wanted to try this company but not when they charge an arm and a leg. Not only did they lose us for plumbing; they probably lost us with electrical, etc. I don't trust Cobb county's publication when it promotes companies too expensive for those on a fixed income. Instead of Casteel addressing the concern, they focused on the wrong publication. Hmmm

Derek S.

Terrible. Had a toilet not working properly. Guy shows up, doesn't even really look at it, and tells us we need a new toilet . That will cost $350, and he could do it in a week or so. When we asked if he could try to unclog it, he said he could ( for $189) but it would not fix the problem . I tell him we are not interested and pay the $39 service fee. Then go straight to Home Depot, bought a $30 hand operated snake, and had it unclogged in less than 5 minutes. I would never use this company again for any services.

Steve W.

Had two different techs come out two different times; both super friendly and seemingly honest guys. Both told me the same thing- whoever installed my units failed to properly mount the TXV sensing bulbs to the line. They even showed me pics of them from their phone. They then explained how that can cause a ton of problems and wreck a system. Before they could look at anything else, these needed to be addressed. Wanted $170 to install both - which amounts to a piece of insulation and a few zip ties. I went up and looked at the unit - one of the bulbs was pulled out and exposed from a cut piece of insulation wrap; indicating it was properly installed and someone removed it from the line. Speaking of insulation and zip ties, I had the installer come out and look at the system afterwards (it's only 2 years old), and they found 3 cut zip ties and another piece of insulation behind the furnance of the other exposed TXV bulb. Again, indicating someone intentionally removed it. Given these events, it seems reasonable to me that these Casteel techs intentionally created a problem to fix for a fee before even looking to address the actual reason(s) why my ac wasn't running properly. I can't prove Casteel deliberately did this nor did I give them any of my money. Just wanted to share my experience with them.

Simone W.

We are very pleased with the service we have received. Called at 7 a.m. Regarding a plumbing issue and a few hours later the techs arrived. Friendly, professional service and reasonable pricing - we are new to the area and could not be happier.

Mark F.

Javier is the best. Kevin is also very good. They arrive on time. They inspect and quote prices up front. No surprises. They have the tools and parts they need. Professional and courteous.

Myrielle B.

They were quick to respond and was able to get someone here in a couple of hours from my request for service. The technician, Michael, was knowledgeable and even explained why I may be experiencing a higher electric bill which is true. Unfortunately, my unit is 18 years old and I will need a new unit. Fortunately, this company will have me as customer due to good customer service. I will be having a rep come out and give me my options for a unit. I look forward to working with them.

Lynn C.

I paid over $2400.00 for electrical work and for what I thought was a full update on my house. I explained that I wanted my house up to code and that I was putting it on the market. Well the inspection came back and I must have just gotten bent over because the report cites neutral bundles wires in my panel, motion light and several dead outlets. I have been back and forth with email, then with the technician, then with someone named Rick and now it's just a nightmare. I guess now that they have my money, they're laughing all the way to the bank. Be very careful what you agree to pay and what they actually provide in service. just wow! smh

Ralph K.

Johnny was great! He knows the products and is a good communicator. I highly recommend Johnny and Casteel!!