Casteel Heating, Cooling, Plumbing & Electrical

Lamarkus H.

Thanks for coming out to fix the unit. I guess we will see you all in about 3 months when the next thing fails. I honestly think we are due at least half our money back on this unit. Steave T. stop saying sorry for you all knowingly selling way over market value equipment. Do the right thing and put a Haul on sells and figure out what is going on. Literally I took the time to read a lot of these reviews, and all of them basically say the same thing, and your response is the same verbatim. I don't know the history of your company but as big as you all are, I know your company didn't start out like this. Buy the way we sold a house 2 months before this house and replaced the entire ac unit inside out. Paid 6k for it! Same size and same specks that's why I was taken aback when the (!!!)... sell man from your company said, he was giving a discount so big them and another big discount if we got installed the next day. When in all actuality the unit cost is 14k. Pay attention to the timeline just 2 months prior to buying from you all same size and functioning unit we paid 6k. I have the paperwork to show.

Jessica C.

I had an awful experience with Casteel Heating, Plumbing, Cooling & Electrical and would never recommend them to anyone. First, they completely missed the initial appointment and didn't even bother calling until after the scheduled time to reschedule--this was after I had already taken a day off work to wait for the technician. When they finally showed up, they charged me an outrageous $389 just to tell me what was wrong--absolutely no work was done. To make matters worse, they quoted me nearly $10,000 to fix a burnt breaker! They tried to scare me by claiming it was a major fire hazard and insisted that I replace my entire electrical panel instead of just the faulty breaker. I ended up going with another company that charged $80 for the diagnosis and only $200 to replace THREE breakers. Casteel's prices are outrageous, and their tactics felt like blatant fear-mongering to upsell unnecessary services. Stay far away from these thieves. Save your time, money, and sanity by going with a trustworthy company instead.

Angela M.

I would like to give a good review to Michael frye he's a good technician and did a wonderful job and I'm very happy about his service. He came to my house and fix all the problems and he listened to every detail and that's what the customer like when someone is aware of all the things that the customer is facing thank you very much.

Terry W.

We had a strong odor emanating near our heater and were very concerned that it may cause a fire. We contacted Casteel and the got someone to our home right away. He checked the heater and determined it was an electrical issue. We got Matthew Schenz to troubleshoot the issue and he quickly found the problem (burned ballast from a florescent light. He had the replacement part on his truck and fixed it. Have the utmost respect for Matthew Schenz's skills and work ethic. Thank you Mr. Schenz and Casteel.

Hal S.

My daughter's hot water heater went out, and she called Casteel. They said her water heater was not up to code. They charged her $3000.00 to replace it. I repeat $3000.00! She did not have that much money, so I had to pay for it. They use the same copper water lines, the same duct work, the same gas line and added a pan under the new 40 gallon tank. I never did find out what was not up to code. Nothing looks any different. So you might want to get an estimate first and then get a second opinion. If Casteel would like to justify this and explain this to me, Fine. They can contact me via email [email protected]

Maurice T.

Hello, I just had my winter furnace tune-up with Casteel technician. The technician reviewed both of my systems and stated that he couldn't fix 1 unit because there was no power going to the unit. Unfortunately, he didn't know which wires were powering the unit because he didn't know how the wires even connected to that unit. The technician wasn't intelligent enough to know how the wire started at the wall and traveled across a beam to the unit. The technician inspected the second unit and stated that the transmitter was working. The transmitter part retails online for $15 (24v 40va) and he gave me a replacement estimate of $590. Then, I basically told him that what he was quoting was not legal and he stated that I was paying for his expertise. He then called his manager and said his Casteel manager would allow him to reduce the price to $330 for the installation plus the visit charge of $59. Casteel, as a company, is a disgrace and I would warn anyone choosing to get an estimate from Casteel to go elsewhere because what they are doing isn't legal in my opinion. In closing, the technician wasn't even kind enough to pickup his mess after traveling through my house. Casteel is the worst company I have ever dealt with and I am providing this post so that other customers with similar experiences know that it is ok to tell the truth about Casteel. Response from the owner 55 minutes ago Thank you for sharing your experience. We're sorry to hear about the issues you encountered with both the service and pricing. This is not the standard we aim to provide. A Customer Relations Manager will reach out to you shortly to address your concerns and make things right. We appreciate your feedback and the opportunity to improve. Date: October 16, 2024 Casteel responded online to my complaint and never actually tried to make things right. The supervisor, Justin Hill (if he really exists), left me a message and never responded to my 10 calls over the past two days. The only thing I can assume is that Casteel is no better than a fly-by-night contracting company and shouldn't be allowed to conduct business in any state. I hope that anyone reading this post realizes that Casteel is not a professional organization and employs managers and serviceman which have no credibility or integrity. I learned a good lesson today about Casteel and will be sure to tell everyone I know about the worst HVAC company in the South, Casteel.

Stella D.

Stay away from Casteel Air & Heating. I contacted them to replace my HVAC system that burnt from a lightning strike in 2023. My son had used them about 20 yrs ago. Since they did a great job what could go wrong. Casteel has been out 9 times and still have issues with the irregular temperature in the house, the motor burned in AC unit after just 11 months. No AC for 4 days!!! The last technician, visit 10, was extremely apologetic when he advised me that the duct work was NOT installed properly. That Casteel would have to send ANOTHER pair of installers to correct!! All along i had been saying the air was not cooling the house properly, that possibly the ducts were not installed properly....and here were are!!

Jason B.

Welp, Steve T has yet to return my call. Its been 8days. I guess he thinks I'm going to go away.

Bethany L.

I wish I could give them more than 5 stars. Two other companies came out and quoted me higher prices to fix one part of my AC system than Casteel did to replace the entire thing. And Casteel's comes with a 10 year parts AND labor warranty. They came out the VERY NEXT day and installed it. Every member of their team from service to salesman was incredible to me and my dog! They're even actively arranging for an inspector to come check their work to make sure it's up to code. Who else does that?! I will absolutely recommend them. Great company!

Andy G.

Watching a once fine service company fail miserably. As a HVAC customer for 13 years Casteel exceeded my expectations and I have purchased 3 new HVAC systems from them over the years. Since expanding into electrical and plumbing they have failed miserably across all of their service segments requiring repeated callbacks to fix shoddy work. After installing can lights in a finished ceiling I realized that the electrician tore right through the AC duct work and the ceiling became moldy through condensation. Their HVAC tech repaired the ductwork but created more unavoidable damage in the process. To date Casteel has been either non-responsive to my service requests or simply cancels the appt as they jut did a few minutes ago as the tech has called out sick on this beautiful Sunday morning. Go figure.