Casteel Heating, Cooling, Plumbing & Electrical

Eric W.

have used Casteel for various services from HVAC, plumbing and electrical. they claim to have 24/7 service but that is just plain not true. the last two experiences were just plain bad. I called once for plumbing and they just didn't answer their phone and not till 5 days later they called me back on the messages I had left them, was able to schedule through their online services a date prior them calling back. but on the last encounter my breaker kept tripping which is the breaker also for my furnace. they promised they would be out that day, send me text confirmation for appointment between 2 and 6pm, but at 5pm they call and say sorry we are not coming.by that time it was to late to call another company, so Casteel left me in the cold for that day!!! Lost complete trust in this company, they in past did good work, but are on the very expensive end, so also expect that level of customer service and they fell flat miserably on that end

Kydon W.

my 14 year old furnace would not light. called them. they quickly pointed out several problems about how it was installed and said I needed an igniter. fixing the problems would cost me close to $2000. they then suggested a new furnace and scheduled a salesman to come out. They demanded me and my wife be there together to hear the pitch or they wouldn't come out. they came, I talked to the guy for over two hours, and he was nice, but quoted me a 20k replacement heater and A/C, but not replacement of my custom zoning. he then spent more time telling me how he could discount this and cut that to get down to 12k total install price. what a deal! well, furnaces can last much longer and the a/c was rebuilt once already. I called for a second opinion, and that guy actually spent time to diagnose the issue and found out it was a bad computer board. he said the igniter was broken, but that they usually don't brake like this unless someone accidentally snaps them. anyway, the cost to repair the board and igniter was $900. it has been working great for three months In to the winter. based on the long sales pitch I feel like castel may have a good replacement service but that it was really all they were interested in doing. the repair work was just an attempt to sell me. so, just be aware that they want to sell you new not fix old. BTW the igniter they said was broken is a very cheap part, and remember they didn't say I needed the board but still came up with $2000 estimate to fix. all to justify I replace. that's the way I saw it and why I gave the 1 star

Charles M.

Only reason I gave one is because 0 is not an option. Not off to a good start. I booked an appointment for gas and we'll pump. Urgent issue was gas and I specifically asked them that this be handled first and they were the only company open on Saturday near me. The earliest they could be there was Tuesday. Thinking if I wait till Monday to call another company it could be Wednesday or even Thursday before they could come. So I booked the appointment for Tuesday. Knowing gas was the main issue and urgent I called Monday to confirm the person they were sending was going to handle the gas line. They assured me that this was going to be handled. Well Tuesday rolls around and the window they gave me was 2:00-6:00 appointment time. Sure enough at 4:00 a manager calls me and says that they don't service well pumps and will have to dispatch someone else later this week to do gas. So now I've scheduled for the issue confirmed on two separate occasions for that and they still messed it up. I was told by same manager that someone would be out first thing in the am. I called this morning to find out where this person is and was told they will be out 8:00-12:00. Also the lady was not nice about it. You guys have made this situation very difficult and I would use anyone but them.

Anthony M.

Ok here's an update. A member from Casteel reached out and promised me a total refund. That was over three weeks ago. I received a bunch of coupons but no check. Still waiting.

Sharon S.

I had a Casteel heat pump installed in March 2022. It worked fine until it quit working on January10, 2023. I called Casteel and they scheduled someone to come out on the 11th. He determined it needed a part that had to be ordered and ordered it. A technician did not come to install the ordered part until January 12, and while he was doing it my house lost power due to a bad storm in the area. I was now three days without heat i January. He hoped the heat pump would one on when power was restored but it didn't. Called Casteel and they scheduled an appointment for that day from 10-2. At 4 someone finally showed up. After checking the system he said the same part shorted out and that it needs a surge protector installed which I need to pay for. This system is less than a year old snd is under warranty! Why do I need to pay for anything? I'm still paying for a system that doesn't work! Hopefully he ordered the part and the surge protector and if I need to pay for the surge protector I will but this sucks. God only knows how much longer I'll be without heat.

John J.

Absolutely fed up with Casteel Heating, Cooling, Plumbing & Electrical The shared wall between my neighbor and myself has been having leaking issues for well over a month now. Casteel has been here 3 times already. I replaced a water heater because they said it was the issue. Still leaks. My neighbor replaced her dishwasher because they said that was the problem. Still leaks. We've figured out it's gotta be a pipe to my neighbors unit just by shutting off our water lines and looking for dripping. Her water has been shut off since Tuesday night. My neighbor had an appointment with Casteel this morning with an 8-12 window. At 10:30 my neighbor hadn't heard from them with any time updates, so she gave them a call only to find out her appointment had been pushed to Monday. I called their only phone number I could find to complain, and it sent me to a dispatcher (who was very kind. no issues with him) who got a summary of my problem and added it to my file. I asked if there was a direct customer service line I could call to complain about all this and he let me know that Casteel doesn't have that. They have to recommend me to a customer svc agent who will call me back within 3 BUSINESS DAYS. I'm so fed up. The sweet old lady next to me has no water and is showering at her gym. My flooring is still ripped up from when this happened a month ago (thank god I haven't had a chance to get it repaired yet). Casteel has been out here multiple times and I've already spent close to 3 grand with them and I STILL have water on my floor. Don't think I'll be using them in the future. Would not recommend. Only giving 2 stars because everyone I've interacted with has been kind, but Im incredibly frustrated at this point.

Brad P.

Communication from the office was nonexistent. My scheduled appt was 8:00-12:00. The technicians showed up at 4:30. To replace a wall outlet and 2 ceiling bulbs (I supplied the parts) was over $300. Plus I lost a whole day of income, waiting for techs to arrive. The techs were competent, efficient, and courteous, but the office staff was not at all helpful in keeping me in the loop about the status of the appt. Next time I'll do the job myself.

Vernon D.

Casteel was able to fit me into their schedule during a week many were dealing with broken water pipes, due to sub freezing weather. Jamie Chavez and team arrived on time, quickly and skillfully dug the trench, then replaced my outdoor water line. They refilled the trench and finished it to perfection. I have been a Casteel customer for many years, and it's because of skillful technicians like Jamie that make them my first call for home repair/maintenance/emergencies. Thanks again Jamie!!

Jason D.

We have purchased both our Hot Water heater and HVAC unit though Casteel. The heater is less than 6 years old. Took a trip and before leaving turned off the Heater. It is not relighting (yes, gas is on). Called for service and they are unable to get anyone out to look at it for 2 days. If they are unable to keep enough people hired to service their clients, makes you wonder what type of working environment they offer.

Tinamarie K.

In August of 2022, I contracted with Casteel for a new air conditioning and heating system. They guaranteed and warranteed it for 10 years. My system is not even a full 6 months old and during the below freezing temperatures this December 2022, I called them because my auxiliary heat would come on for 5 hours straight then shut off and the temperature would blow cool air from the vents and state there is something wrong with the heat pump. When I called them December 23, they stated that they were extremely busy and I would have to wait until Sunday, Christmas Day the 25th and someone would come between 10 am -2 pm. Two o clock came and went and I never received a phone call or text regarding my appointment. I tried calling several times and waiting until 20 minutes until customer service answered my call. The first time they put me through to Dispatch and I waited on the phone for over an hour and still no one answered from Dispatch. I called several time after that and again had to wait for someone in customer service to pick up my call. I told them the problem and they would send emails to dispatch. I told them to put Urgent in subject line just to get a call back. Still no one called me regarding my appointment. Needless to say I was getting very aggravated and frustrated. The last time I called was at 8 pm. I finally got a call back around 9 pm. They told me they would have to reschedule my appointment. I advised them that I waited all day and could have gone and had dessert with my family on Christmas had i received a call that no one was coming. I was not very nice, since I found that getting a call after all my phone calls and my calls only got someone to call me around 9 pm was very disrespectful. I should have been called before 2 pm if they were not going to show. They made an appointment for me on Tuesday the 27th, between 2 pm and 6 pm. A little before 2 pm I get a text saying they have to reschedule my appointment again because of emergency calls. I asked them you don't believe I have an emergency? Then we got into it. I told them it was cold in my house and when the heat shuts off it blows cold air. I also told them if I had to call another company to fix it that I will sue them for the bill and also complain to CPB and Better Business Bureau. I told them to reschedule someone else since I have been waiting since Friday. After fighting with them back and forth, they say they will send out someone today. After reading reviews, I can understand why they only get 1 star and they don't even deserve that. The way I see it they just didn't want to travel an hour and 15 minutes to fix my heating. They did to sell the unit to me and install it, but not to fix it, especially when I wasn't going to pay for it since it was brand new. Please stay away from this Company. Especially if you live far away from business because they do not want to take time out for driving to fix something if they are not getting paid. The customer service people are nice but that is all the good I can say about this company. I have to deal with them for the next 10 years and if I could avoid it I would. Any one who does not take my advise all I can say to you is Good Luck!