Casteel Heating, Cooling, Plumbing & Electrical

Michelle W.

THEY ARE HORRIBLE. I called 3 days ago for an appt since my AC broke down, even though Casteel services my system twice a year. My house has been 90 degrees inside. I was waiting with my cell by my side since 11:30am today because they were supposed to come between 12-4pm. I suddenly received a text from them saying they were cancelling. I called them immediately and they claimed that they """"tried to call me but didn't get an answer"""" so they cancelled. WTAF?!? No apologies, nothing. Do NOT use this company.

Jason H.

We had Casteel out in June 2022 to fix our 4 ton Goodman (R22) unit. The tech said that the compressor was blown and the entire system would have to be replaced because they can't get parts for R22 systems anymore. Later in the day, a Casteel sales rep arrived to provide a replacement quote. We have done quite a bit of research as to how much a single HVAC system should cost to replace. Most systems cost between $7,000 and $12,000 but we were quoted a price of $21,000. We were beyond shocked. Having experience in electrical and mechanical repairs, I did some troubleshooting on my own. I found out that the capacitor had gone bad and I bought a new replacement from Grainger for less than $20. Our system works like a champ now. It really makes me wonder about a company that markets themselves as being a Christian-based company and using marketing slogans such as """"We'll take AMAZING care of you"""" when they won't replace a basic part and try to rake a desperate household by charging them $21,000 for an HVAC system when it's 100° outside. That doesn't sound very Christian to me.

Kelli K.

I had a new furnace put in with Casteel less than a year ago because the air kept freezing up. They came out and we had a few issues such as items charged that people forgot about but that was fine they got to it. Now its time to use the air. (we haven't had any issues but we havent used it only heat) Now it does not work. We call Casteel out after realizing that the duct work is leaking air into the attic when it works and freezing up (The original issue and why they had to replace it) with no drain pain in the furnace, dripping all over my attic). Imagine to our surprise """"nothing that we did"""" not under warranty."""" Ok - wait a week to get a quote to us and THE QUOTE IS ALMOST $6000!!! WTF really so i call to question the quote because there are duplicate parts on there. They reply with oh i don't know you will have to talk to a technician, Ill get him to call you. HERE A WEEK LATER NOT EVEN A DANG CALL.... I could replace the unit for less than their part. Its a TXV Valve. This place is a FREAKING JOKE. I should have went with Reliable!

Jeremy D.

Scheduled a tune-up appointment for last week and the technician was a no-show. I tried calling customer support a few times and got no one, including no call back after scheduling via their IVR--maybe learn to use your IVR correctly? Anyway, I digress. Finally got a call back from customer support that scheduled another appointment at a discount (for today). The guy shows up at 8:30, sends one text, then bounces without trying to call or contact me after I didn't respond immediately to his text. I have a 15-day-old newborn in the house, so shit's real around here. I understand that this is """"probably the customer's fault for being unresponsive"""" but that's kind of the last straw and pretty ridiculous that the guy didn't try to call me or anything. I'm firing them despite dropping over 10k on a new HVAC a year ago. Sad because my previous service call was great--the guy showed up and got started without me having to respond to his text immediately. In any event, don't do business with them now. I get that this is a busy time, but it's clear that they don't know how to scale their business properly and maintain good customer service. Response times are super low and interactions with dispatch are bad.

Nicholas A.

I scheduled an appointment for a standard A/C tune up on May 12th at which time I provided the details of my property noting specifically that I lived in a mid-rise building on the first floor. Service was scheduled for May 25th between 10am and 2pm. At 12:30 I received a text message cancelling my appointment. Not a call, a text. I reached out at which point they said they could have someone over between 2 and 4. At 5:13 I received a call notifying me that they could not work on my AC because the units are on the roof. I explained that is not the case and that my AC unit is inside the closet of my first floor condo. She then told me that they could not perform the service to which I asked why if the reason she claims was not accurate. She was unable to give me an answer. Despite the fact that I provided accurate information two weeks ago, here I sit without service from Casteel. What at terrible experience. I would not recommend at all. Poor communication, poor customer service as there was nobody more senior to answer my questions. STAY AWAY!

Kelsha A.

I had an issue with my AC. They came as promised and did good work. My rating is based on the charge. I paid $798 for 2 lbs of freon, maintenance cost and fast charge. I checked and $556 for 2 lbs of freon is way too much. If I am wrong, please let me know. Otherwise, I will never use them again.

Betty M.

Their $79.00 tune up is actually $99 since they add a fuel charge which NO ONE mentioned when I called to schedule. The technician found $575 worth of repairs needEd on a five year old system. He didn't even change the filter which I gave him.

John H.

Real estate professionals beware ! I have referred business for over 5 years. Today no longer. After talking to a rep and their manager .... Please explain to me why you need to speak to the owner of the rental property directly when a representative is their property manager with a authorize brokerage agreement by law for a quote for new installation for a hvac ? I can understand if it's a new policy however it's not practical at the moment as I indicated and especially a investor hires a agent to be their point of contact. Other companies - I referred to never had a issue. I have no problem footing a approved estimate for my client which is probably a few thousand and a few hundred profit for y'all ? I will be sending a direct email later to remove all forms of contact do not call my past referrals - I will be flagging a social media call If you would a remedy please have the manager approve me so we can schedule a quote and if not thank you for cheating me out of $109.00 which I really wanted to credit the new installation. Ps- if you would like to get smart with me i do not remember any device plan contracts however I will be sure to request to never renew and will cancel. If any other completions sees this review please contact me. For business - Looking for a quote on a new system install

Robert N.

This is not a review of this companies actual service but of their marketing practices. I have never used them nor would I ever do so. I received an envelope in the mail that had a window that showed a replica of a federal check and a pay to the order of my name visible. There was no other writing anywhere on the envelope. I realized that this was going to be a sales flyer before I opened it but I was curious to see who would stoop so low to use this type of marketing. I am disgusted with a company that stoops to this kind of tactic to get people to open their promotional material. The only reason I opened it was so I would know who to vent to. If I ever needed your services I would never use them because of marketing practices like this.

Jeff T.

The website says """"Upfront pricing"""" Called them for a super simple job that was perfectly clear and should be easy to quote. Rep said """"We don't give pricing on the phone"""" How is that 'up front?' So, basically you have to pay $89 for someone to come to your house to give you the price - even though you know exactly what you want. You know what this means right? They are already at your house, you've already paid $89, so they don't have to give you a competitive price at that point. Steer clear - this is blatant false advertising. Called another company, got a quote on the phone right away. Critical: Professionalism