Casteel Heating, Cooling, Plumbing & Electrical

Dan M.

Old thermostat died and I realized I didn't have the knowledge to replace it with the type of system I have. Casteel was the first company able to come out on Saturday to fix it. Charged $600 to replace the thermostat! Had to pay it since I needed A/C on a 90+ degree day. After replacing it, found out the heat pump had gone bad and needed to be replaced. Only charged $150 for that service call which was reasonable. Needless to say, I did NOT use them for the new unit.

Michele D.

We have a new system (2 years old). Suddenly stopped working. Called on a Saturday evening and told the best they could do would be Sunday between noon and four. Technician shows up at 5:00 after we sat in heat indexes of 108. Proceeds to tromp mud and grass on all three floors for two hours. Leaves. Another error code immediately appears as temperatures continue to rise in the house. Call again. Told maybe they could send someone by two the next day. Temperature continues to rise. We explain we already gave up our entire Sunday and could not take a Monday workday off. Were told maybe we could have someone there by 8:00am. Knowing this is another two hour issue-including the clean up on three floors we are held hostage by incompetent technicians and disingenuous owners. I'm not done with these people. Stay tuned.

John G.

Christian Sutherland showed up in the time appointed window, was straight up honest and took time to explain and show what was wrong with my AC gave me what it would cost to fix and my options. He was deliberate and didn't hurry the job. Relieve my anxiety and completed the to my satisfaction. I would recommend him.

Uga P.

Our AC wasn't working (and it was 90 degrees in Atlanta) - Chris Goldston came out from Casteel, accessed the situation, worked really quickly to get it taken care of (it was clogged and our float switch? was engaged). He flushed the lines, took pictures inside and out for me, of him flushing it, and was in/out in 20 minutes. Our AC is on and it is nice and cool!!

William M.

We had the pleasure of using Casteel for an air conditioning problem at our Marietta business. Despite other companies not responding to our calls for assistance, Casteel responded the same day within hours. Samuel their experienced technician was fantastic, from explaining each test he was performing to providing important details about our system ,he was professional, knowledgeable, and most of all Honest with his evaluation and conclusions. Based on this interaction with Samuel we have also requested Casteel to install a new system and to come to our home for an electrical issue. Samuel is truly an assest to this company and demonstrates the high quality of personnel employed. It was based on his service and demeanor that we are going forward with Casteel for all our future air conditioning and electrical needs. This company is highly recommended.

David W.

You better watch out when calling this company. They came out and told us, the compressor was no good. The technician gave us a price of 7700.00 and that was labor only. I called another company and it was a condenser control, that was a 20.00 part and 350.00 in labor to clean the unit. These guys are unethical as hell and you better be aware!

Larry R.

Casteel Recently installed a New Toilet and Sink facet in our home and The Gentlemen and The Installation Both Were Absolutely """"PERFECT"""". If anyone reading this post needs any Plumbing or HVAC work done. I would Reccomend Casteel 101%. A Few years back Casteel also Installed a New AC & Furnace in our home and It was Also 101% A Great Job.

Ronald S.

Bought a new heating and A/C system from them last July. After over 20 service calls it looks like they have finally got it to working correctly. I wish I had the time and space to list everything out that they had to come out and fix, repair or replace in the last 10 months. Just to give you an idea. Tech stepped on air filter, crushed it and put it back in. had to call for service due to air not blowing, 3 times for condensation shutting off A/C. It took multiple times to quite down the A/C. After the last repair I got a call from their customer service rep. following up on the service/repair they did. She stated that she would be following up with me for the next 3 weeks to make sure everything was good. Not one follow up call!

Robert P.

Paid almost twice what the going rate is for changing an A/C capacitor. They were fast, and I needed it repaired in short order. Won't use them again. Tired of getting ripped off. The dispatch fee of $89 is not credited toward the repair if you choose to go forward with the repair, very unusual. The Tech was very good, not his fault.

Annmarie D.

Waste of money. Call a real certified Plummer. Charges for absolutely no resolution. Should have been able to see and stop leak.