Cass Plumbing

Raymond F.

I had what I thought was a problem with my gas water heater. It's the only item in my home that is gas, so I am not as familiar with it as other items. Cass Plumbing was able to send someone out same day. John M. arrived on time and was able to resolve the issue quickly. He also gave me a thorough review for how the gas system operates and how the gas shut offs work, etc. I had already read the manual, but it was severely lacking. It turned out to be so simple it was a no-charge visit. It's rare these days to have a company that has employees that take the time like John did to help me out and explain things. Follow-up before and after the service call was excellent. I have already referred my neighbor to them. Great job John and everyone involved!

M Q.

redo bath shower plumbing. good work,clean, done right 1st time

Greg J.

I chose Cass Plumbing from Home Advisor, and from the first phone call the experience was top notch. The gentleman who set my appointment was friendly and accommodating, and there were follow-up e-mails and phone calls so I always knew I was on their radar. On the day of my appointment Tony arrived at the earlier part of the time window, which was helpful. I had an unexplained leak and at first glance it looked like it could be an extremely expensive fix. But then Tony had a hunch which turned out to be correct, and it ended up being very simple and inexpensive. Tony is my hero! The $75 coupon for first time customers sure was nice too. Thank you Tony and Cass Plumbing!

Chellee S.

Called for a clogged sink (Garbage disposal), they showed up and asked me to pay $175 diagnostics. 3 minutes later, I was told I need a new garbage disposal that will cost close to $500. The serviceman never even tried to run the disposal or loosen it. I wouldn't get them near my house.

John L.

DO NOT CALL! UNRELIABLE, INCREDIBLY RUDE, DO BUSINESS ELSEWHERE! Waited around for HOURS for them to show up only to be talked in circles by 3 different people in the same company, all with completely different stories/excuses within a 15 min time span! The only positive thing that came from this is not having a company like this in your house! SCARY!

Willinator S.

I needed a new hot water heater and was referred to Cass Plumbing. They were friendly and came when they said they would. Their price was a bit high but they were willing to match a price given by another plumber. We did not use Cass as they asked for a 50% deposit in advance. We have never been asked for a deposit before. The reason we do not approve of this is that once a plumber, electrician, etc. has your deposit they can change the cost of the job and you could be stuck trying to get your deposit back. This was especially true as their initial price was several hundred dollars higher then some others. It is important to repeat that they were friendly, punctual and were willing to work on pricing. We just do not pay plumbers a 50% deposit.

Kelly S.

I had three estimates to re-pipe my home, Cass came in substantially higher then all of them, however being that they were a preferred vendor with the remediation company assigned through insurance, I decided to try to work with them. I asked for them to honor their 11% price match guarantee I saw posted on their website, they told me they would price match, but they would not extend the 11% guarantee. Anyways, in the end insurance agreed to pay for the work as part of an existing claim so we agreed to use Cass. Pros: -Did the job in a timely manner, completed in 3 days. -Crew was friendly and respectful. Cons: -I was told everything was finished and when they turned the water on we discovered the soldered connections on both of ours showers were leaking and they said they would have to come back later to redo the work. -Two huge holes were dug in my hard and were never fixed, it would have been helpful if they at least put the dirt from the holes on a tarp for me to fill the holes back in rather then putting it all over the yard taking me hours to rake up. -They had to patch a large area of stucco siding from incorrectly drilled holes running the supply line into the house. -Found multiple scrap parts and food items left throughout the house and cigarette butts on the driveway. -The two plumbers assigned to my job told me they had only been with the company for 2 weeks, I would have liked a veteran plumber from the company overseeing the work. -Poor communication when requesting information prior to the start of the job.

Don R.

Took nearly 3 months to complete a job they told me will take 3 days to complete. After two months of not returning my calls or avoiding them, I had a scheduled 12 day vacation planned for over a year, then they blamed me away those days why it took so long, even though when I got a hold of them they confirmed it would be done the day I left and I had someone at the house waiting with no show. It took the BBB and a Lawyer letter to get them to finish 5 days shy of 3 months. The nerve of them after two and half months to say it was me for that time. Stay away. Even when they came to fix the remaining it took them two trips, because the first team half ass it leaving holes in the yard.

Nathaniel A.

$320 to snake a kitchen drain. Actually said it was $400, with a 20% discount. Also doesn't guarantee snaked clogs for any period of time.

Tony N.

Called I was told that someone would be out between 1 and 3. when the plumber called me he said he couldn't come out because it was not considered an emergency. HUH????? Either they are terrible at communicating between the office and their employees out in the field or they do not know what they're doing. Thanks for making me waste my afternoon now I have to call a different plumber