Cass Plumbing

Glen H.

Stay away!! I used them previously and didn't have an issue. Hired them for a second job and every thing fell apart. Please note, Cass has program where if you use their services, they provide you with a $75 discount coupon towards a future service. Make sure they apply the coupon before doing the work as they will not honor their own coupon!! I asked them to come and do an estimate to install a water softener. Nice guy comes out and tries to talk me into upgrading my hot water heater as well. He quotes me $450 to install the water softener and $550 to install the water heater. I explained i only wanted the softener done and he says OK. Fast forward a few days and I notice I never received an estimate emailed to me. I call the office to set up the appointment and ask if they can email the quote over to me. The dispatcher explains the price to install the water softener is $550. Now I'm confused. I explain to her that wasn't what the gentleman that provided the estimate had quoted. $550 was the cost to install the water heater that i never even requested an estimate for. The dispatcher was really nice and says that she will check in with her manager. She calls me back the next day and says """"Mr Hall, you are right, I spoke with the guy, $450 was for the softener, $550 was for the water heater"""" She even mentioned that she could see from the original call, I was only looking to install a water softener only so no worries. I set up an appointment with her for the following week. Fast forward to the appointment date. No one shows up. No phone calls and I'm confused. I call the office and get a different person that had no knowledge of my appointment and only had details on the previous work I had done. Now this is starting to get bad. I call a different number and i reached the original dispatcher I spoke with. She can't find the appointment and has no clue what's going on and asks if she can call me back. When she does, she says that she reviewed our calls. She says the appointment should have been set, but she didn't know why my appointment wasn't in the system. She keeps apologizing and then she says she will ask her manager about a discount and if she could call me back. No worries but this is where things get very upsetting. The lady calls me back and I explain its nice that she is offering a discount for the NO SHOW but i wanted her to be aware that Cass Plumbing provided me with a $75 discount certificate which can be used on any future services. If they are going to provide any discount it would be on top of that coupon as I planned on using the coupon they provided to me. The dispatcher then tells me, that since they already gave me a discount and reduced the installation price for the water softener from $550 to $450 they won't provide any discount for being a NO SHOW for the first appointment AND I can't use the discount certificate they provided to me for future service. Cass Plumbing dropped the ball and was a NO SHOW. I don't really expect a discount for that. However they did quote me $450 to install a water softener and provided me with a $75 coupon I expected to use. It is extremely unprofessional to change the estimate from $450 to $550 and then act like you're doing me a favor when you change it back. $450 was the original amount of the estimate for what I wanted done. You guys got the numbers confused trying to include other items. It is extremely unprofessional to give me a coupon good towards future use and not honor your own coupon!! These are my two complaints. Im not even going to address the poor customer service, them not showing up for the appointment or them treating me in such an unprofessional manner. I Would Stay Away!!

Natalie K.

$320 to snake a kitchen drain. Actually said it was $400, with a 20% discount. Also doesn't guarantee snaked clogs for any period of time.

jamie S.

Would give them a zero if I could. Called to get a quote to replace two water heaters and they said they would send someone out between 12:00 and 1:00. Great. Therefore, we made plans to be home by noon to meet them. They showed up just after 11:00 and left because we weren't there yet. On top of that, they were rude when we called them back and basically blamed us. We have used Cass in the past but will NEVER use them again.

Stephen O.

I had what I thought was a problem with my gas water heater. It's the only item in my home that is gas, so I am not as familiar with it as other items. Cass Plumbing was able to send someone out same day. John M. arrived on time and was able to resolve the issue quickly. He also gave me a thorough review for how the gas system operates and how the gas shut offs work, etc. I had already read the manual, but it was severely lacking. It turned out to be so simple it was a no-charge visit. It's rare these days to have a company that has employees that take the time like John did to help me out and explain things. Follow-up before and after the service call was excellent. I have already referred my neighbor to them. Great job John and everyone involved!

Ron K.

They quoted me a price when they came out i let them know i will shop around first to my surprise Mario shows back up to the property and tells me he can do a under the table job he seemed very creepy so i refused what type of company is this its not safe.

Craig B.

I called and asked for a quote to replace a Toilet Valve. I was told """"We give free estimates when we send the Technician out"""" I could not get them in until next day( 2 PM) but I decided to go w/o water because they offered a """"$75 Gift Certificate. This is copied from thier website : """"To redeem, simply give the Certificate's Number to our Cass Plumbing Service Tech, at the time of your first paid service call."""" The Tech came and quoted me $175 to replace a Toilet valve which took about 20 minutes .. I presented Certificate when he gave me bill and he told me I already had a 20% discount from the regular $223 price. When he realized it still would have been cheaper for me to use the $75 Certificate (would have been around $25 cheaper if $75 was deducted from $223... he started trying to calculate a new price in his head... throwing out numbers I told him to stop and i would pay... I was upset. This is a SCAM and Rip Off. Do not fall for thier """"Club"""" or the Certificate.(which I joined so Cert would be honored- Webpage said you had to join to use it) I could have done job but was afraid I might have broken pipe. I followed thier rules which are apparently made """"on the fly"""" as in the only rule is """"do not give the Cert Discount"""". I then asked if I could still get the $75 Gift Card - that was another option for the $75 Cert. Tech told me """"Gift card was figured in price"""" Nothing but a marketing Scam! Do not use these guys! They charge more an hour than my Mercedes Mechanic! Note - I had to come back and mention something I just realized. I had bought the parts to do the job myself. They were in the Bathroom. I just went to take them back to Home Depot and noticed that Cass even used my parts! They did not even provided the Toilet Valve that they charged me $175 to replace!

Jose L.

After having 4 different plumbing companies try to solve the problem at a cost of over $1000 I finally called Cass Plumbing and was impressed from the first phone call. They were responsive, hard working, communicative and professional. They gave me a very competitive estimate and even called the morning of their visit to let me now they were on their way. Their team included Cleveland, Stephen, and NG, (new guy, sorry I did not get his name). They worked hard to cut through 20 feet of concrete to replace a broken sewer pipe. They cleaned up their mess afterward. When I next need a plumber I will certainly give these guys a call.

Jilaine S.

I was obtaining quotes for the replacement of a 40-gallon electric hot water heater in my Treasure Island condo. Cass Plumbing supplied an emailed quote which was higher than the others. Later that day, Brian Cass called me and was following up on their quote. Brian told me that he was the sales manager of the family-owned business. He also said that Cass Plumbing would match other quotes from licensed plumbers other than Home Depot's contractors. Brian went on the provide me with his direct email address. He told me that if I received a quote that was lower than theirs to send it to him. I forwarded him a significantly lower quote from a licensed and insured plumber and followed up with two emails without a response from him. I checked Cass Plumbing's website, and they have the following in writing: Cass Plumbing's Lowest Price Guarantee Cass Plumbing makes every effort to offer our customers the most competitive plumbing pricing available. To support this effort Cass Plumbing additionally offers the following Lowest Price Guarantee... Lowest Price Guarantee: Cass Plumbing will beat any plumbing price by up to 11%. Competitor prices must be in writing and issued by a licensed, bonded and insured local plumber. Additionally, any competitor's written prices must be presented to Cass Plumbing before we start to provide our plumbing service. Even more, Cass Plumbing does not give or confirm our Lowest Price Guarantee price in writing, unless Cass Plumbing first receives from the customer, the customer's commitment, that Cass Plumbing will be selected to provide the plumbing service detailed on Cass Plumbing's written pricing estimate. (This Guarantee may not be used with or combined with any other discount Cass Plumbing may be offering). Clearly, this isn't being followed and is misleading. It is false advertising.

STEPHANIE F.

I got 3 quotes to replace the whole-house shut off valve. The price quote form Cass Plumbing was double the quote from the other 2 companies. It is a very simple job. It is hard to explain why Cass Plumbing was so high.

Janette B.

What a shit outfit this is. Wanted to charge me 2800 for a blocked toilet. Tech was an asshole only surpassed by their supervisor who went into an anti-NY tirade and told me to go fuck my self.