Cass Plumbing

Megan M.

Horrible experience. Problem was misdiagnosed and we were charged for a flange we did not need. The plumber was obviously not experienced. Horrible customer service. Will never use cass plumbing again.

Mike E.

After having 4 different plumbing companies try to solve the problem at a cost of over $1000 I finally called Cass Plumbing and was impressed from the first phone call. They were responsive, hard working, communicative and professional. They gave me a very competitive estimate and even called the morning of their visit to let me now they were on their way. Their team included Cleveland, Stephen, and NG, (new guy, sorry I did not get his name). They worked hard to cut through 20 feet of concrete to replace a broken sewer pipe. They cleaned up their mess afterward. When I next need a plumber I will certainly give these guys a call.

Andre H.

Stay away!! I used them previously and didn't have an issue. Hired them for a second job and every thing fell apart. Please note, Cass has program where if you use their services, they provide you with a $75 discount coupon towards a future service. Make sure they apply the coupon before doing the work as they will not honor their own coupon!! I asked them to come and do an estimate to install a water softener. Nice guy comes out and tries to talk me into upgrading my hot water heater as well. He quotes me $450 to install the water softener and $550 to install the water heater. I explained i only wanted the softener done and he says OK. Fast forward a few days and I notice I never received an estimate emailed to me. I call the office to set up the appointment and ask if they can email the quote over to me. The dispatcher explains the price to install the water softener is $550. Now I'm confused. I explain to her that wasn't what the gentleman that provided the estimate had quoted. $550 was the cost to install the water heater that i never even requested an estimate for. The dispatcher was really nice and says that she will check in with her manager. She calls me back the next day and says """"Mr Hall, you are right, I spoke with the guy, $450 was for the softener, $550 was for the water heater"""" She even mentioned that she could see from the original call, I was only looking to install a water softener only so no worries. I set up an appointment with her for the following week. Fast forward to the appointment date. No one shows up. No phone calls and I'm confused. I call the office and get a different person that had no knowledge of my appointment and only had details on the previous work I had done. Now this is starting to get bad. I call a different number and i reached the original dispatcher I spoke with. She can't find the appointment and has no clue what's going on and asks if she can call me back. When she does, she says that she reviewed our calls. She says the appointment should have been set, but she didn't know why my appointment wasn't in the system. She keeps apologizing and then she says she will ask her manager about a discount and if she could call me back. No worries but this is where things get very upsetting. The lady calls me back and I explain its nice that she is offering a discount for the NO SHOW but i wanted her to be aware that Cass Plumbing provided me with a $75 discount certificate which can be used on any future services. If they are going to provide any discount it would be on top of that coupon as I planned on using the coupon they provided to me. The dispatcher then tells me, that since they already gave me a discount and reduced the installation price for the water softener from $550 to $450 they won't provide any discount for being a NO SHOW for the first appointment AND I can't use the discount certificate they provided to me for future service. Cass Plumbing dropped the ball and was a NO SHOW. I don't really expect a discount for that. However they did quote me $450 to install a water softener and provided me with a $75 coupon I expected to use. It is extremely unprofessional to change the estimate from $450 to $550 and then act like you're doing me a favor when you change it back. $450 was the original amount of the estimate for what I wanted done. You guys got the numbers confused trying to include other items. It is extremely unprofessional to give me a coupon good towards future use and not honor your own coupon!! These are my two complaints. Im not even going to address the poor customer service, them not showing up for the appointment or them treating me in such an unprofessional manner. I Would Stay Away!!

Stacey S.

We had an emergency back up at our community where CASS was supposed to both Jet the line and run a camera. Neither of those services were performed and they charged me $1000. They did not fix the issue and I had to call another plumber out following their visit who was able to fix the issue by jetting the line. I expected a service call as time was spent on the property, however, to charge $1000 and they didn't even do what they were called out for was extremely disappointing. Unfortunately, I would not use them again nor recommend them.

John G.

My technician Maurice did an excellent job, with a much more reasonable quote than competitors, and quick service. Customer service over the phone was equally great! if I have any future needs, I'll be sure to continue with them! A+

D N.

Only giving 2 stars because they came same day. Had a sewage backup due to a blockage in the line. Tech came out and snaked the line and said he cleared it. Paid over $400 for him to snake the line. I specifically asked if this fixed the problem and he told me yes he is positive. Next day we still had problems and I called in only to be told the work is not warrantied and non refundable. I called a different plumbing company out which did a camera inspection and found a way to clear the blockage. Cass plumbing basically stole my money from me.

Andrew W.

I needed a new hot water heater and was referred to Cass Plumbing. They were friendly and came when they said they would. Their price was a bit high but they were willing to match a price given by another plumber. We did not use Cass as they asked for a 50% deposit in advance. We have never been asked for a deposit before. The reason we do not approve of this is that once a plumber, electrician, etc. has your deposit they can change the cost of the job and you could be stuck trying to get your deposit back. This was especially true as their initial price was several hundred dollars higher then some others. It is important to repeat that they were friendly, punctual and were willing to work on pricing. We just do not pay plumbers a 50% deposit.

Heather H.

Called several 24/7 Plumbers, none could come until the following day except Cass Plumbing. Richard arrived on schedule (8:30 pm on a Saturday evening) and made the repair quickly, efficiently and at a reasonable cost. Very pleasant, friendly and personable. He was informative throughout the entire process. Will call Cass for all our plumbing needs in the future.

Brett O.

Scam artists. Came out 3x and my toilet was still not fixed. After paying $275 the first time was told that I needed a new toilet the third time. An hour later quoted me $750. For a guest bathroom toilet install. No way! Do NOT give these people your business. Home Depot toilet is $150. $300/ hr labor? I don't think so... RESPONSE TO CASS: I understand sir and I appreciate the $100 credit after I asked for it, however $750 (or $650) is just not competitive with the market for a small install like this. Also I was told driver would call when on his way and of course he did not. I have a big dog that goes crazy when people ring the doorbell.

John W.

Cass plumbing is one of the worst company's I have ever had for service! They don't care when they make the mistake and don't do the complete job. My water bill jumped up to $311 when it runs $158. When I question them about their work a tech comes out and replaces a $2 gasket. I call them anout my water bill and the owner says because a tech came out to fix it it was a service call and that was free! I could not believe it! Poor customer service! They don't want your business !