Cass Plumbing

John A.

I had a drip in the cold water inlet valve under kitchen sink. I decided to call a plummer to repair rather than try myself. Cass plummer arrived and I informed him exactly where the leak was coming from. He looked at the valve and confirmed it was leaking. He simply tightened the screw on the valve and it was fixed. Surprisingly, I was charged $135. After plummer left, I called Cass Office to inquire how the charge could have been $135 when plummer was in my home max of 10 minutes to fix the leak. I was informed that I was charged the diagnostic charge of $185 but with a discount of $50 because I was a member. I stated that I had informed the plummer exactly where the leak was coming from and that he did not spend any time diagnosing. They said they would call me back but did not hear back from them.

John D.

I had three estimates to re-pipe my home, Cass came in substantially higher then all of them, however being that they were a preferred vendor with the remediation company assigned through insurance, I decided to try to work with them. I asked for them to honor their 11% price match guarantee I saw posted on their website, they told me they would price match, but they would not extend the 11% guarantee. Anyways, in the end insurance agreed to pay for the work as part of an existing claim so we agreed to use Cass. Pros: -Did the job in a timely manner, completed in 3 days. -Crew was friendly and respectful. Cons: -I was told everything was finished and when they turned the water on we discovered the soldered connections on both of ours showers were leaking and they said they would have to come back later to redo the work. -Two huge holes were dug in my hard and were never fixed, it would have been helpful if they at least put the dirt from the holes on a tarp for me to fill the holes back in rather then putting it all over the yard taking me hours to rake up. -They had to patch a large area of stucco siding from incorrectly drilled holes running the supply line into the house. -Found multiple scrap parts and food items left throughout the house and cigarette butts on the driveway. -The two plumbers assigned to my job told me they had only been with the company for 2 weeks, I would have liked a veteran plumber from the company overseeing the work. -Poor communication when requesting information prior to the start of the job.

Hsinhan W.

We appreciate the response time but the cost, really? $427 for 20 minutes of work! I am on business travel so my wife naturally freaked out when garage water heater pipe burst and spreading water everywhere. This is an external breakage so I can not imaging if the in wall repair would look like. It's normally $100 per hour is the going rate, so it's on the Saturday so you can double it should still be $200, min 1 hour + material should be $200+, Not $427. Doing business like this is not ethical, yes my wife agreed to the work, what is her choice on a Saturday. I hope you guys can sleep at night!

Jason K.

They responded after hours promptly and properly performed the job for the agreed-upon price. Employee was friendly and knowledgeable.

Duane E.

I called Cass Plumbing because they were close to my house, and had a high rating when I typed in """"best rated plumbers in Tampa"""" into Google. All I needed done was a simple kitchen drain unclogging. The plumber that came out used my wrench to get into the drain trap. He was done in five minutes, and charged me $200 for the job. This is supposedly after a military discount. I tried contacting them numerous times about a coupon they advertised with no response. I could have bought all the equipment necessary to do the minimal work the plumber did for $25. I will not use these plumbers again. Pick someone else.

Anh H.

We paid $750 for a half-ass job and a mess. DO NOT RECOMMEND this place for any type of service. Please do not waste your time and money. We own a home in Clear Water area, got back-up couple time and we tried our luck with Cass Plumbing. They quoted $750 for video and jet our pipe. We were out of town at the time so we could do nothing but trust Cass Plumbing for their service. After the technician came, he quoted us $10,000 to dig up and replace the pipe (that cost is not including re do the concrete). According to Cass Plumbing, we have cast iron pipe and it belly-up. THIS IS A BULLSHIT LIE. Only PVC pipe belly-up, Cast iron will either break or crack. We asked for the video to see what he saw and IT TOOK 4 WEEKS. We have to fly all the way to Florida and they still kept playing telephone for another 3 days. Tammy provides horrible service. We had to have another plumbing company come over for another video then found out a 5ft broken snake was left in the main line pipe which jammed everything. I tried to be fair and not assuming the snake is belonged to Cass Plumbing but very obvious they're not only fail to provide the video but also fail to jet the pipe for us. We reached out for Tammy one more time to let her know we're fed up with this scam. Surprisingly, she blamed the technician (cannot reach out for him for 4 weeks??). Of course, Tammy too rude to apologize and just hung up on us. Again? Please DO NOT WASTE YOUR TIME AND MONEY. They're fail at handling customer service and fail at accomplishing their job. They almost hot us into a $10,000 project. Totally a scam!!!!

Bill N.

Outrageous Estimate Had them come to provide an estimate. They were the 4th of 5 I was getting. The first four estimated 3-4 hours of work, all at about $100 per hour. Cass came and provided an initial estimate of $3250. In their defense, the person told me not to gag. When I told him I wasn't interested if it was anywhere near $1000, he hemmed & hawed with much silence. I asked him to leave for wasting my time. Are they just trying to find an unaware customer willing to pay such bizarre costs? You should check around and never pay more than $100 per hour for a licensed and insured plumber. They wasted my time.

Timothy B.

My gas hot water heater was partially working, not producing hot water all the time . The tank was not leaking . Cass plumbing service man gave me an estimate if $1200 -saying it would be just as cheap to replace the whole unit than to repair it. I called a repairman from my local online neighbor hood group and he checked it and said the pilot light and burner flame were working. He said it needed cleaned and at worst the thermocouple tube (an $8 part at Home Depot) may need replaced and it would cost $75-$100 . By the time this service man came the water heater was working fine. So I opted to NOT repair it or clean it at this time. I also had researched videos on YouTube that made the job look simple and a cheap fix so I may repair / clean it myself. Cass was obviously a RIP OFF company iut to take advantage of customers so I would NEVER recommend them to anyone !

Wendi C.

I chose Cass Plumbing from Home Advisor, and from the first phone call the experience was top notch. The gentleman who set my appointment was friendly and accommodating, and there were follow-up e-mails and phone calls so I always knew I was on their radar. On the day of my appointment Tony arrived at the earlier part of the time window, which was helpful. I had an unexplained leak and at first glance it looked like it could be an extremely expensive fix. But then Tony had a hunch which turned out to be correct, and it ended up being very simple and inexpensive. Tony is my hero! The $75 coupon for first time customers sure was nice too. Thank you Tony and Cass Plumbing!

Douglas S.

I called them about a plugged toilet issue on a Saturday. They stated it would be $55 to come out and see what the issue was and give an estimate. If I decided to use them the $55 is waived and there was not additional charge for a Saturday call for service. The tech called me and said he would be there in 2 hours about 15 minutes later he called back and said he was on his way and be there in 30 minutes, I thought wow that is great, but that is all that was good about the service. When I tech showed up I told him the issue and showed him the bathroom. About 10 minutes later he came out to the kitchen area and said that it would be $270 dollars and I told him not to do the work and why so high priced. He stated they have set prices and a restricted toilet is $270 no matter if it takes 10 minutes or 3 hours. He informed me that I owe the money because he had completed the work already. It appears my father ok'd it to get it fixed so that is not issue with Cass Plumbing. When I called on Monday to find out about these set prices and why if they have set prices why tell people it is a $55 to respond for estimate. I was told they cannot give prices over the phone, guess they get plumber to door and then collect $55 when they give outrageous price. They then had service manager Drew call me back. He told me their prices are set and that is the price for a toilet to be cleared and it does not matter if 10 minutes or 3 hours, woe I guess that is in their training because that is the exact same words the tech used. He told me it was the luck of the draw, don't know if it is good luck then that it only took 10 minutes versus 3 hours but for a manager to say to customer the price is set and luck of the draw. Drew told me he would send me a $75 dollar gift card but a week later I did not get it. When I called the lady told me that Drew did not tell them to get me one but she would get one out in the mail. When the card came there was nothing else inside the envelope not even a business card or thank you comment, it was like here take this a go away feeling. I did see another review saying they got a $75 gift card from Cass Plumbing too, must be standard practice for them. Drew also told me that he needs his people to make $200 per hour and that still only gives him 3% profit, he needs a new financial department if he only makes 3% that means for $20,000 the company only is making $600, how do they stay in business?