Casa Mechanical Services

Juliette P.

I am living in a new home since end of Jan. and unfortunately Casa is our HVAC people that service our unit. I called and requested someone to come out and service our unit since the humidity was at 69%. The original date that was set so I took a half-day from work to make sure someone was home to get it serviced. They were supposed to come out from 12:00-6:00 p.m. I hadn't heard from anyone so I called at 4:45 and they assured me that someone would be calling in 30 min. I waited and waited and no show. I called at 8:00 p.m to leave a message and someone showed up after 9 pm. Who does that? Obviously I sent them away and told them to come another day. I had not heard from anyone in 2 weeks so I reached out again to set up an appointment. I set it up for a Thursday, they came and did whatever and the thermostat was at 68% before they left and they reassured me it would go down. By Friday night saturday morning my thermostat was reading 74%. I called the emergency number twice that day and I never received a call back. I called again on Monday 05/06/2024 and left a message for a manager to call back and here we are. I called again today 5/7/2024 and just to be sent to another voicemail. UNACCEPTABLE AN RIDICULOUS!!!!

Leslie M.

Our Home Warranty referred us to Casa to replace an air return vent cover that kept coming loose and falling out of the vent with a hinged vent cover. The first technician they sent brought the wrong part and did not even have a ladder! He tried to tell us that vent cover is not made with a hinge. My husband showed him the other vent cover that Casa had installed that was hinged. So he left. After not hearing from Casa for 2 days, I called to find out a status. The girl who answered at Casa didn't know the vent cover was never replaced. She set up another appt for them to come out between 8-12. At 9:30, the day of our appointment, I received a call from Casa telling me they needed to order the hinged vent cover. They JUST realized the day of the appointment they needed to do this!! So another appointment was set for today between 8-12. I called at 11:30 to make sure a technician was actually scheduled. After being put on hold for 10 minutes, I was told a technician would be at our home in 1.5 hours. It's now been 2 hours and still no technician. CASA HAS NO CUSTOMER SERVICE!! We will NOT be calling them in the future for any repairs! We've wasted 3 days waiting for their "service". Steer clear of this company!!

Vidaurri V.

BULL SHIT ass company I could've paid 2 teenage boys to do the same thing there doing and for less
They like to waste time and money I requested service 3 days in the row to run me in circles NEVER trust them or go with them. If I could give -5 starts I would 100%

Todd M.

The sorriest AC/Heating company ever. They installed our unit 15 years ago incorrectly and then have continued to have issues over the years. From 2016 to 2020 they would come out and add Freon and tell me they be back to replace the coil and that finally happened in July 2021. Then this summer thr AC wasn't cooling again so I called them back. They told be they stopped coming to Wimberley so I found someone local that came right out. The issue was that they had left the caps off the valve where you check the Freon when they installed had installed the coil in 2021 causing a slow leak until summer 2023. It cost me $600 to have the Freon recharged. I tried to call and email the "service manager " David Trinidad multiple times and then reached out to the GM Joe Pringle to talk about the issue. It's been two month and I've left a dozen messages with no response. Do yourself a favor, use someone else!

Michael B.

Casa mechanical did the mechanical subcontracting on a new home build. When time came for warrenty work Casa does not follow through with workout orders and will hamstring jobs long enough for the warranty period to lapse on their subpar work. On two occasions we were required to have casa perform "repairs" to ductwork in our home. On each occasion Casa left gigantic messes, made to attempts to clean up after themselves and only managed to temporarily patch the issues at hand long enough for the warranty to lapse. Do yourself a favor and steer clear of this agency.

S H.

Like other people, I would give zero stars if I could. I have a brand new home and the only problems I've had with it are related to what Casa Mechanical installed. Plumbing and air conditioner work constantly needing to be fixed, but never fixed right so repeat service calls are made. They rarely show up on time, but usually don't show up at all and don't call to let you know, so they waste your whole day waiting on them. I've been trying to get my ac ducts fixed for almost a year and it's still not done. It's clear they don't want to fix their mistakes and do sub par work to start with. I can't say it enough that I would NEVER do business with them if it could be avoided.

Jamie J.

If I could give 0 stars I would! bought a brand new home ( new construction) where Casa Mechanical was the contractor for the AC unit for the warranty. The day we signed papers and opened our door on our brand new home the AC was not working. It worked fine during the last walk through, but for some reason it wasn't. We called immediately. They said they would put us on the list not sure when or how but they would get to us. I thought it's fine it's Texas, and it's hot. Everyone wants their AC fixed. At 8:45PM they finely arrived. We were so grateful. The tech came in, looked at the thermostat to check if we had it in "cool" mode walked outside pumped 1 1/2lbs of coolant and left. Never made sure the unit was working, never came back into the home. Nothing! Called to report it again the next morning and they said they would be there around noon. They didn't come around noon, they didn't even call. I called them and they said an emergency call came in and bumped me down. I'm thinking okay, maybe an elderly person, disabled person, someone with a baby. NO the emergency call that bumped my call was because they were closer to where the tech was. No reason other than they were closer so I was not worthy enough to keep my spot on their list. This is insane and I sit here 24 hours without air in our home still without air... Waiting! Use someone else! Their response was it's more convenient and they can't have their techs running around all over town.

Robert F.

Our 7-year-old Rinnai tankless water heater was flashing code 11 and not producing hot water. Casa Mechanical told us to buy a new Rinnai unit and have Casa Mechanical install it. Casa Mechanical said a 7 year old unit was too old!.
I called Rinnai and they said their units usually last over 20 years, and that code 11 issues can be resolved by a skilled plumber by troubleshooting a few issues, the most likely issue being a problem with the ignitor.
I called a different plumbing company, and they opened the Rinnai unit, CLEANED the ignitors by wiping them with a dollar bill (!) and the problem was solved.
I saved myself about $4,000 by NOT LISTENING to advice from Casa Mechanical.

Rogelio S.

Our A/C has been out for a few days in our BRAND NEW HOME. They state because outside isn't over 85 degrees it's not considered an emergency. It's Texas it's hot as hell especially inside my home. I'm sleeping in my own sweat and they claim it's not an emergency ridiculous. Horrible business and horrible customer service.

Cassandra V.

We have been dealing with a broken ac for 2 months now. First a coil goes out and we have to wait weeks for the part. Within 2 weeks of them replacing it another part breaks and we are now waiting again for the part. The part comes in 3 weeks later and they come to fix it and now it won't cool because we were told" the previous tech ruined the compressor." Our house has been at 89 all day and night. No one will return our calls when they say they will. We left messages for the manner the first go around and never heard back. The customer service is terrible and the technicians do not know how to communicate. They just left without notifying us of them leaving this leaving our garage open for anyone. Terrible company.