Casa Mechanical Services

Cassandra V.

We have been dealing with a broken ac for 2 months now. First a coil goes out and we have to wait weeks for the part. Within 2 weeks of them replacing it another part breaks and we are now waiting again for the part. The part comes in 3 weeks later and they come to fix it and now it won't cool because we were told" the previous tech ruined the compressor." Our house has been at 89 all day and night. No one will return our calls when they say they will. We left messages for the manner the first go around and never heard back. The customer service is terrible and the technicians do not know how to communicate. They just left without notifying us of them leaving this leaving our garage open for anyone. Terrible company.

Zombie O.

AC Power went out. Called them came an hour later after hours. Much love and respect to a company that will come right of way. Thanks.

Miguel L.

On multiple occasions I have contacted the contractor for my new build. Their customer service is subpar. When I escalated to their manager, that manager did not return my call. My HVAC unit is reading 88 downstairs and 104 upstairs and all they can say is we can send someone the next day. So much for emergency services. I have 1 years olds at home and they think this is acceptable behavior. A huge failure on their part.

Mike S.

I am very disappointed and unhappy with CASA. I had a lightning strike hit my house and it affected my heat/AC system. I asked CASA to look at it and they said I needed a complete system replacement ($4,500). My insurance company had an independent inspector look at it and determined that the only thing wrong was the Defrost Control Board - total cost less than $500. I didn't receive a satisfactory explanation for why they said my entire system was bad and have never received a call back from their service manager.

Wake M.

We just moved in and our home is under warranty. No it's not an emergency and I'm willing to work with them. I've attached a picture of the issue. You can see someone needs hand slapped or fired because this individual left my guest bathroom like this. The vertical drain line was cut too short and they forced the p-trap upwards to where it gradually worked itself off. Found water draining to the floor. I asked them to drop off extended p-trap since they won't/can't come out because it's not an emergency. I seriously believe in COVID/19 safety protocol. Yes, talked to one of their underpaid ignorant young kid. She/he said "no we can't do that because it will break the warranty. Don't use this company they only hire non-proactive ignorant $&@! Kids. What happens to my brand new home warranty? You can take that slogan "we can do that" and $&@! It's more like, "we can't/ won't do that, but we got your money, ha ha ha"

Buddy L.

I recommend you to many of my 300+ annual Inspection clients, Including my next door neighbor at 9842 Shetland Pass, Converse Texas, but not anymore, your tech left there yard in a Disaster changing a PRV valve, and the street, what a mess!!!
Buddy Ligon
Precision Home Inspections

Phillip K.

New house built in 2019 with HVAC installed by Casa Mechanical. Mid-July we noticed our AC couldn't keep up and continuously had 78 degree temps inside our house. Called Casa Mechanical and tech came out 3 days later to tell us it was a problem with our dampers and Casa was going away from Honeywell. Five days later the tech came back and "replaced the dampers" but the issue continued. Two weeks later our house was 85 degrees called Casa and didn't get a call back. Called an emergency HVAC service provider and they spent 5 hours fixing multiple installation errors by Casa Mechanical (electrical, thermostat installation, etc.). To boot, we found out the dampers were not replaced two weeks earlier.

Horrible quality and customer service!

David M.

Casa Mechanical did the initial install on my Perry home for the HVAC system. During the 1st three years starting from the 2nd week in my brand new home, CASA Mechanical was out to fix a leak and ended up servicing the unit 6 times. Now the 1st two years were under Perry warrantly but after that CM still came out. It turns out that CM was masking the real issue (as I discovered through another HVAC service). The new service provided me with photos of what was going on and how CM masked the issue. I contacted CM and spoke with David Trinidad. Mr. Trinidad did nothing to help me regarding the issues with the unit. He did not discuss any warranty and discarded the amount of money I had to pay for the same issues. Please, do not do business with CASA Mecahnical; they will not honor a warranty for their work and will not discuss reimbursing you for the damage they caused along with the work that was done to fix the real issue.

Barbara L.

Casa sent out Raul and my ac was fixed!!!! Raul and his assistant took their time to show and educate me on the ac making sure they went over everything with me. Thank you David and Stella , the young lady who knew my frustrations and calmly treated me so well . Casa really came through today and is much appreciated. !!!!David the ac service manager made me a top priority to get this done and kept his word. How's that for service!!!!

Eric M.

I wrote a long review but Yelp.would not let me post without signing in and the post was gone so I dont recommend this company very rude customer service and waited over 6 hours for warranty work because of it being a new house and the tech took five minutes to inform me that the AC blower is bad and will not be fixed until tomorrow. I also give yelp one star to make ypu sign up and then not retain the post while you do the sign up.process.