Carolina Climate Control

John S.

CCC charged me $15k for a new AC/Heat unit and and after the unit failed on three separate occasions, they refused to repair the damages their technician made on the initial install...after they outright admitted it was their technician who failed to inspect the unit properly upon install.

Brian B.

Our HVAC unit had been giving us problems for the past year or more. We've had it repaired and refilled the refrigerant a couple times. This year the energy usage of our utility bill had been skyrocketing. I was hesitant to commit to a whole new system. However, our energy usage has dropped tremendously, so in time the new HVAC will pay for itself. I went with the recommendation from Carolina Climate Control for the appropriate SEER, and it works great.

Mike P.

Also Advertises as a Plumbing company found out they do not actually do plumbing but subcontracts outside company and overcharges they should stick to heating and cooling and not have plumbing included in their advertisement. And they do not charge by the hour once on property they charge for each repair and extreme amount $2300 for a six hour job at over $300 per hour never heard of such a thing. need to check out their Google map reviews To get the full story that I posted

Karen C.

Our air conditioning unit died by the second day of 85 in my house I had enough set up 2 estaminets the first was Carolina Comfort control . I set with one company between 1-3 was the only appt. well I called Carolina comfort control they said they would be there at 10 . Grey was the the person coming out for the quote . It was all me setting this up my husband was working . So Grey was running a few minuets last but he called me before hand so no problem . Mind you this is all the same day so Grey got there was very nice walked me through every step and explained everything very well . I now know a lot about these units . He went in to my attic and told me surprisingly my duct work was in good shape they would do some small repairs that would be included he even took pictures to show me .He emailed me the quotes on 2 units with in an hr. and said they had what we needed in stock and would install the next day which is unheard of right now during the pandemic .So I waited for the other appt. he arrived walked me out back looked at my unit for 5 min didn't explain anything to me . The went in side to go up in the attic to look at the handler and he asked me if I had a ladder I said no he said oh I go get mine wow really . So after he went in the attic he came down no pictures and proceeded to tell me all my duct work needs to be completely replaced and to go down to a 2 ton not the 2 1/2 which we had ... so I wanted for his quote which he filled out in his truck out front of my house . I had decided oh. Trane because the one we had was a Trane that lasted over 30 yrs . Price difference was very small but remember the other company's quote was on a 2 ton not a 2 1/2 ton try to get me to replace my duct work when not needed was a deal breaker plus the other company . Carolina climate control was amazing when I call to tell them I was going with them I asked when was the soonest we could stall Grey said he had all ready set and appt first thing the next morning ! I will recommend they to everyone that will listen !!! They made this process so easy and a great value.Thank you so much Carolina Comfort Control for a job well done !!!

Lisa S.

Great service and fair pricing. They were able to install a dehumidifier in a relatively short time. Also we used them to install a new air conditioning system . Couldn't be happier

Jay T.

So my home's AC stopped blowing cold air. I messaged Carolina Climate Control for a service call estimate. After about 30 minutes I got a text saying service call charge was $79, but would be applied to any repair costs and to call them for an appointment. I called and explained the issue, but was told someone would call me back to schedule. Over an hour went by and no one called me, so I called back. Appointment was set and David B. showed up timely; he was professional and friendly. He determined my fan was dead and roughly estimated $500 to replace. Seemed like an expensive bandaid for a 14 year-old unit, so I decided best to just replace it. Next day Travis B. came to give me an estimate for a new unit. He was on time, friendly and professional. Gave me a quote before he left and it was just under $6K for new Ruud 14 seer unit. They took the $79 service call cost off the total (after I reminded them). Two days later the installers showed up on time to get my AC going. They were professional and it took them about 8 hours to complete the job. HVAC has worked fine since install. Only negative is they dripped something on my garage floor (I assume oil from the old air handler unit or from the lift they used to install the new one) that stained the floor all the way across my garage. I initially thought it was just water and would dry/disappear, but nearly two weeks later it's still there. But at least I have cold air!

Durland B.

I highly recommend Carolina Climate Control. They respond quickly and act swiftly. The total experience was one of the most pleasant that I've had in dealing with contractors over the past 40 years. This is customer service at it's finest! Grey Mullinax and the four man install crew were competent, professional, and friendly. I hired them to replace two old HVAC systems and install two systems: a 2-ton variable speed split system for upstairs and a 3-ton heat pump for downstairs. First, Grey came out to estimate the job and spent enough time to truly understand what I wanted. He gave me good advice that saved me some money and then quoted me a reasonable price. He also came up with an excellent solution to a problem I was having in the master bedroom. After reviewing some other estimates, I hired Carolina Climate Control the next day. The crew came two days later. Stephen, Mark, Will, and Tommy showed up on time and went right to work. We looked over the job together and then they went to their trucks and got tools. They were removing the two old systems within 10 minutes of arrival. They brought the new equipment in two trucks with two trailers and an additional pickup truck and left with the old units and the trash. The four guys were very friendly and professional. They did excellent work, were efficient and the results were beautiful. There was never a wasted moment and they finished the work in one day; they finished up, cleaned up, and were gone by 3:30. The house was already cool and dry by the time they left. I had them install two Trane systems with two new Trane thermostats. My wife and I are very happy with the new systems and the air in the house is exceedingly pleasant. The systems respond swiftly to changes and even reach all the way into the FROG at the far end of the house. Additionally, the new systems are whisper quiet and the only sound is the slight whooshing of the air flowing from the vents. At the end the service supervisor, Ray, came out to make sure everything was working to my liking. He helped me adjust the new thermostats and explained some of the finer functions. He was also extremely professional, knowledgeable and friendly. I would have the whole crew over for barbeque! I wish all companies, from appliances vendors to restaurants to Ubers, would operate on the level of professionalism and deep customer service that is demonstrated by Carolina Climate Control. If it seems like I am a little stunned by the experience, you're correct. I've grown cynical in my old age and I usually expect a fight and only half the value and quality for which I pay. In this case, I got more than my money's worth and I could not be more pleased that everything went so well; I love it when things work out for the better! Thank you Carolina Climate Control, it was a job very well done.

Lee M.

Tom and Ryan just installed our new Trane split system...gas furnace, electric a/c. They did a fabulous job and we are thrilled with our new system. Carolina Climate Control rep Grey gave us a very competitive estimate, promptly scheduled the install, and was very thorough in checking all the parameters of our existing system. We highly recommend this company.

Brian B.

Called on Wednesday and they were out on Thursday to take a look at my AC unit. Ray found the problem very quickly told me that a wire had burned out and that he would replace it. Before he left the house was already starting to feel better and we were very grateful to not have to sleep in an 85 Degree house another night. Ray was very personable and obviously knowledgeable plus our dogs really liked him which is a tall tale sign anyways. I thought it was a bit expensive to replace a wire at 280 bucks but based off the reviews on here I knew they were the right company because it seems like this is a place that has integrity and great craftsmanship. Will definitely use them moving forward

P B.

They came for a tune up, that was really nothing more than an inspection, and said that I needed """"duct work and a new float switch"""" for $275. I asked exactly what he meant by""""duct work"""" and he said the insulation of one duct was coming partially apart from its attachment near the air handler. I decided to wait and investigate myself. When I inspected the what he meant, I saw that the were 2 spots, 5-inches each, that needed to be taped...That's It?! He wanted $150 for that. He also wanted $125 to replace a float switch. I found that I could buy the new float switch for $19.xx, and insulated (metal) duct tape, to match what was already there, for $10. I ended up doing the work myself. It was SUPER easy! Installing the float switch (easy instructions found everywhere) took me less than 30 min, and taping the duct took about 10-15 min (I did it better than original). The hardest part about this was the heat, but that's where swallowing ice or cold water helped a lot. So for $30 and less than an hour of simple work, I did what he wanted to charge me $275 to do!! If he gave me an estimate of $100 or less. I probably would have let him, but his price was outrageous, and completely unreasonable.