Carolina Climate Control

Terri T.

After paying $79 for a service call (which took 2 visits to diagnose issue--he said it was a bug the first visit) on a new HVAC unit they installed only 2 years prior, the service technician arrived on another weekday at 10:07 am to install the part which was still under warranty. At 10:45 he came to my door for payment on his labor charge. $807.36 for 38 minutes of labor. I called the manager to inquire about the ridiculous """"labor only"""" charge and was told that was the price.

Marlena P.

We called Carolina Climate because our compressor on our roof unit froze up. They sent a man out and he did an analysis and said that he was absolutely certain that the thermal expansion valve TXV was defective and needed to be replaced. the part was under warranty but the labor cost, approximately 4 hrs, and that included a lb or two of freon, if needed , the cost between $1600 and $1800 plus tax. This unit is 5 years old, so we called a second company to come in for a second opinion. they found that the duct work had separated from the trunk line and that had caused the machine room to get so cold that it froze out the lines on the compressor. they repaired the problem and the cost was $300. I would strongly urge anybody looking for an HVAC company to consider carefully using this company. the man who delivered the bad news,""""replace the TXV for almost $2000"""", was so sincere and believable that we, seasoned homeowners were fooled. beware and spread the word.

Paul T.

Air conditioning guy was great, plumber left a lot to be desired not very knowledgeable I ended up fixing the faucet in my kitchen sink myself way to expensive and took 2 weeks to get a proper quote for the repairs

Gold Suites P.

I really not sure what to say . I am sure you guys are the best professionals out there but in terms of customer service it suck . The guys who took the call just needs tons of answers just to let me know whether you guys cover an area or not. And he is admitting so bluntly that for that he has every right to waste times over the phone.

Kris D.

Great company. Reliable and pretty quick to come out to fix the problem. We've had several different techs come to our house and each one of them takes pride in finding the problem and fixing it. We call them exclusively for our heating and cooling needs.

John S.

CCC charged me $15k for a new AC/Heat unit and and after the unit failed on three separate occasions, they refused to repair the damages their technician made on the initial install...after they outright admitted it was their technician who failed to inspect the unit properly upon install.

Brian B.

Our HVAC unit had been giving us problems for the past year or more. We've had it repaired and refilled the refrigerant a couple times. This year the energy usage of our utility bill had been skyrocketing. I was hesitant to commit to a whole new system. However, our energy usage has dropped tremendously, so in time the new HVAC will pay for itself. I went with the recommendation from Carolina Climate Control for the appropriate SEER, and it works great.

Mike P.

Also Advertises as a Plumbing company found out they do not actually do plumbing but subcontracts outside company and overcharges they should stick to heating and cooling and not have plumbing included in their advertisement. And they do not charge by the hour once on property they charge for each repair and extreme amount $2300 for a six hour job at over $300 per hour never heard of such a thing. need to check out their Google map reviews To get the full story that I posted

Karen C.

Our air conditioning unit died by the second day of 85 in my house I had enough set up 2 estaminets the first was Carolina Comfort control . I set with one company between 1-3 was the only appt. well I called Carolina comfort control they said they would be there at 10 . Grey was the the person coming out for the quote . It was all me setting this up my husband was working . So Grey was running a few minuets last but he called me before hand so no problem . Mind you this is all the same day so Grey got there was very nice walked me through every step and explained everything very well . I now know a lot about these units . He went in to my attic and told me surprisingly my duct work was in good shape they would do some small repairs that would be included he even took pictures to show me .He emailed me the quotes on 2 units with in an hr. and said they had what we needed in stock and would install the next day which is unheard of right now during the pandemic .So I waited for the other appt. he arrived walked me out back looked at my unit for 5 min didn't explain anything to me . The went in side to go up in the attic to look at the handler and he asked me if I had a ladder I said no he said oh I go get mine wow really . So after he went in the attic he came down no pictures and proceeded to tell me all my duct work needs to be completely replaced and to go down to a 2 ton not the 2 1/2 which we had ... so I wanted for his quote which he filled out in his truck out front of my house . I had decided oh. Trane because the one we had was a Trane that lasted over 30 yrs . Price difference was very small but remember the other company's quote was on a 2 ton not a 2 1/2 ton try to get me to replace my duct work when not needed was a deal breaker plus the other company . Carolina climate control was amazing when I call to tell them I was going with them I asked when was the soonest we could stall Grey said he had all ready set and appt first thing the next morning ! I will recommend they to everyone that will listen !!! They made this process so easy and a great value.Thank you so much Carolina Comfort Control for a job well done !!!

Lisa S.

Great service and fair pricing. They were able to install a dehumidifier in a relatively short time. Also we used them to install a new air conditioning system . Couldn't be happier