Carolina Climate Control

Durland B.

I highly recommend Carolina Climate Control. They respond quickly and act swiftly. The total experience was one of the most pleasant that I've had in dealing with contractors over the past 40 years. This is customer service at it's finest! Grey Mullinax and the four man install crew were competent, professional, and friendly. I hired them to replace two old HVAC systems and install two systems: a 2-ton variable speed split system for upstairs and a 3-ton heat pump for downstairs. First, Grey came out to estimate the job and spent enough time to truly understand what I wanted. He gave me good advice that saved me some money and then quoted me a reasonable price. He also came up with an excellent solution to a problem I was having in the master bedroom. After reviewing some other estimates, I hired Carolina Climate Control the next day. The crew came two days later. Stephen, Mark, Will, and Tommy showed up on time and went right to work. We looked over the job together and then they went to their trucks and got tools. They were removing the two old systems within 10 minutes of arrival. They brought the new equipment in two trucks with two trailers and an additional pickup truck and left with the old units and the trash. The four guys were very friendly and professional. They did excellent work, were efficient and the results were beautiful. There was never a wasted moment and they finished the work in one day; they finished up, cleaned up, and were gone by 3:30. The house was already cool and dry by the time they left. I had them install two Trane systems with two new Trane thermostats. My wife and I are very happy with the new systems and the air in the house is exceedingly pleasant. The systems respond swiftly to changes and even reach all the way into the FROG at the far end of the house. Additionally, the new systems are whisper quiet and the only sound is the slight whooshing of the air flowing from the vents. At the end the service supervisor, Ray, came out to make sure everything was working to my liking. He helped me adjust the new thermostats and explained some of the finer functions. He was also extremely professional, knowledgeable and friendly. I would have the whole crew over for barbeque! I wish all companies, from appliances vendors to restaurants to Ubers, would operate on the level of professionalism and deep customer service that is demonstrated by Carolina Climate Control. If it seems like I am a little stunned by the experience, you're correct. I've grown cynical in my old age and I usually expect a fight and only half the value and quality for which I pay. In this case, I got more than my money's worth and I could not be more pleased that everything went so well; I love it when things work out for the better! Thank you Carolina Climate Control, it was a job very well done.

Lee M.

Tom and Ryan just installed our new Trane split system...gas furnace, electric a/c. They did a fabulous job and we are thrilled with our new system. Carolina Climate Control rep Grey gave us a very competitive estimate, promptly scheduled the install, and was very thorough in checking all the parameters of our existing system. We highly recommend this company.

Brian B.

Called on Wednesday and they were out on Thursday to take a look at my AC unit. Ray found the problem very quickly told me that a wire had burned out and that he would replace it. Before he left the house was already starting to feel better and we were very grateful to not have to sleep in an 85 Degree house another night. Ray was very personable and obviously knowledgeable plus our dogs really liked him which is a tall tale sign anyways. I thought it was a bit expensive to replace a wire at 280 bucks but based off the reviews on here I knew they were the right company because it seems like this is a place that has integrity and great craftsmanship. Will definitely use them moving forward

P B.

They came for a tune up, that was really nothing more than an inspection, and said that I needed """"duct work and a new float switch"""" for $275. I asked exactly what he meant by""""duct work"""" and he said the insulation of one duct was coming partially apart from its attachment near the air handler. I decided to wait and investigate myself. When I inspected the what he meant, I saw that the were 2 spots, 5-inches each, that needed to be taped...That's It?! He wanted $150 for that. He also wanted $125 to replace a float switch. I found that I could buy the new float switch for $19.xx, and insulated (metal) duct tape, to match what was already there, for $10. I ended up doing the work myself. It was SUPER easy! Installing the float switch (easy instructions found everywhere) took me less than 30 min, and taping the duct took about 10-15 min (I did it better than original). The hardest part about this was the heat, but that's where swallowing ice or cold water helped a lot. So for $30 and less than an hour of simple work, I did what he wanted to charge me $275 to do!! If he gave me an estimate of $100 or less. I probably would have let him, but his price was outrageous, and completely unreasonable.

Daniel R.

These guys are the best! Marshall and his crew have been servicing my restaurant every month for a year now. They come in before we open, get straight to work and knock out the jobs. The rare issue we did have Marshall was on it like white on rice-with a dash of hot sauce and BAM problem was solved! In all seriousness, definitely would recommend Carolina climate control for anyone needing service. They're honest and hard working, I totally trust Marshall and his crew with all of our equipment.

Sarah K.

I had no AC unexpectedly on a very hot August day in SC. I'll be honest, I called multiple businesses prior. Only reason is that I called the business that installed my AC 2 years ago, and when I was told it would be 4 days from now when they can come out, mind you for a emergency, no air conditioner. No way. Then went with a few referrals from friends. No luck. No one was available for days. Top places that come up online. What? For a emergency? No air? I'm glad I called this wonderful business. My phone call was answered immediately by a technician. I explained the issue. He was here within less then 2 hours... on a Saturday. Brandan was great. Told me the costs up front. He was on time, called me when he was in the way. He was thorough and had my AC working in less then an hour. It was a minor issue and felt he was honest. The cost was a fair price. I will use them again for my routine maintenance. Even though they did not install my unit, I was so impressed. Even if you have a warranty with another company it can transfer over. Great customer service. I will for sure be a future customer.

John P.

Marshall did a great job of quickly diagnosing the problem with my AC unit and was also able to fix it on the spot without a follow up visit. It was also raining outside to add to everything! Very great service and explained everything that I needed to know. I would definitely recommend them to anyone who needs an honest assessment of their HVAC system and high quality workmanship.

Pat S.

Fast response and excellent work. I couldn't be happier. Marshall will be my go to AC repairman for any future work.

Zaida J.

Earlier this year, I decided to shop around for a maintenance plan for my HVAC unit. Truth be told, I'd NEVER had it maintained, it was years old, and I was nervous as to what would be found but knew I needed to do. I contacted 3 different companies with two responding. Price wise, Carolina Climate Control was cheaper at $150 for 2 visits in a year so when the time came, that's who I used to do the work. Marshall the owner and another technician came out. Prior to coming out I received an appt reminder text the night before from Tyler. Day off, they were in traffic and called to let me know they were running a bit late. I always appreciate good communication so good sign so far! Once there, they checked the unit and all seemed to be fine. Now let me preface this by saying I'm an idiot who talks too much and is too trusting so I'd shared with them that the unit had NEVER been maintained. It's a handicap, my oversharing! If they wanted to, they could have easily said something was wrong and needed attention to get more money out of me. Not only did that NOT happen, Marshall also added a drain line that the unit didn't have and didn't charge me. I was so impressed with the experience that I referred Carolina Climate Control to my mom. About 2 weeks after referring them, her unit stopped working. From what she's shared since, she too was very happy with their work AND there was something that needed to be done (can't recall what) that Marshall shared with my brother that he could do himself to save money. It's clear that Carolina Climate Control isn't out to do what it takes to profit off it's customers, it's more about providing good customer service. Unfortunately for me my AC unit stopped working last week and Carolina Climate Control was able to diagnose the problem, but had too much on their schedule to be able to do the work immediately. They're looking to hire more technicians but having to turn work away is a good problem to have!

Maureen S.

Marshall just installed a new system in my condo and I am very happy with the result. I don't live in the area so everything was done over the phone. I contacted Marshall to get quotes for my condo, he was very responsive and gave me 4 quotes, for 4 varying prices systems. We chatted about each and their differences and I felt very comfortable going with Carolina Climate control to install the new system. Marshall was able to install it quickly (although I wasn't in a rush) and sent me pictures of the result (before and after). I liked that Marshall was easy to get a hold of, answered all of my questions, gave me a good price and I am happy with the result. I would definitely recommend CCC. Thanks Marshall!