Carl's Air Conditioning

Jen P.

Last night we were in a panic! Turned on the AC for the first time this year and nothing but warm air! Now mom's coming over for Memorial Day and it's going to be 100 degrees outside. I asked around on Facebook, someone recommended Carl's and their reviews looked good so I called them this morning. The dispatcher said he'd have someone here around 1:00, then called an hour later and said he could be here at noon. Enrique, the tech, showed up at 11:50, checked out our system, and diagnosed it as a bad pump. He had the part in his truck and was able to replace it and be done by 1:00. Now mom's here and the house is nice and cool! Carl's didn't charge me an arm and a leg for coming out on a holiday, either. I am no longer worried about having heating/cooling problems now that I've found a reputable company to deal with.

P.S. For honesty's sake, I have to downgrade from a ***** to a ****. We had another problem with the AC. When the tech came out to replace a busted processor-circuit thingy, he forgot to hook things back up completely. Oops! No AC for two days until I could get another one of their techs out. If the first guy had checked the system before leaving (what the guy in my first review did), I wouldn't have had to take another day off work. Meh, I'd still recommend Carl's, but just make sure they check their work before leaving.

Steven L.

Carls air conditioning left my family in the cold. I can say they were on time but the technician had a difficult time figuring out why my heat wouldn't turn on. He spent over 1 hour and said it was a switch. That wasn't the problem as that night the temps dropped and the heat didn't work. We have two children's bedrooms that are freezing and our master bedroom. They came back the next day which was on a Saturday and the technician spend over 2 hours to finally tells us it was the board that needed to be replaced. Ok great we'll it's a Saturday and we can't get the part. We'll now my family will be sleeping in the cold for 3 days. Why come on a Saturday if you can't fix anything. The manager was rude and didn't care that my family had to sleep in the cold. I will never use Carls again.

Lita G.

It was conveyed to me that this company would come out and give me a ""free"" quote; I made the appt. two weeks ahead of time; the day before they were suppose to come out I even followed up and call and was reconfirm that there wouldn't be a charge and that someone would be out. I waited for hours and then called back and was told that a ""technician"" would call me. After almost an hour's wait, the tech called ""under a private"" number and told me that the Dispatcher had cancelled the appt. because there would be a charge for coming out. THE CUSTOMER SERVICE AT THIS COMPANY STINKS AND THEY SHOULD BE ASHAMED!!!! I WOULDN'T RECOMMEND THIS COMPANY TO A DEAD PERSON!!!!

Chris T.

Had John came out to put vent in for my microwave. Very punctual, courteous, work booty over his shoes when came inside. Prices was slightly less than he quoted me. It is hard to find people like John nowadays. By the way, this company was referred to me by another company that could not do the job.

Krista N.

Finding an HVAC technician you can trust is like winning the lottery. You can really be taken advantage of when you're sweating balls (literally) because your AC is on the fritz.

Luckily, Carl's is very trustworthy. They've been servicing my rental units for a few years and I'm always happy with their work. When one of the AC units completely broke, they came out the same day and completely replaced the rooftop AC unit within 48 hours. That's fast!

Their pricing is also reasonable, about $80 to diagnose. They also TRY to fix the problem before saying ""replace the unit."" I worked with two other HVAC companies beforehand that always told me to replace a unit while Carl's said ""uh, yeah, it's a broken $20 part"" and it could be fixed.

All in all, they've probably saved me thousands. So, yep, I love them.

Jeannie C.

I've been using Carl's to keep two older furnace/AC units running. Carl's repair service has consistently been prompt, professional and friendly and the cost of labor and parts has been very fair. They do excellent work on time and on or under budget. Recently we had an NVEnergy CheckMe audit performed and found we qualified for early replacement rebates, so Carl's replaced both systems in a single day with high quality Bryant (Carrier) units that are quieter and much more energy efficient.

As another writer said, ""excellent service, well-warranteed equipment, and fair prices"" all took some of the sting out of shelling out the shekels for replacing two large systems. I highly recommend Carl's to anyone in the Las Vegas/Clark County area, whether you need help in an emergency, or you're planning ahead.

2018 update: Carl's technicians come out annually to perform preventive maintenance at a fair price, and we have had no breakdowns, no problems at all. The techs are always very professional, and willing to explain what they're doing and answer questions. Very helpful. I continue to be extremely impressed with this company!

Richard E.

6/27/13 I am a 70 year old skeptic. I wanted my air conditioner checked to be certain it is working properly. I called this morning, the technician was here at 2:20 pm and finished in about a half hour. Joe said everything was working properly and I paid for the service call. He could have told me anything, what do I know. He was honest friendly and professional. I will not hesitate to call Carl's the next time I need repair work done on my air conditioning. Six stars!

Ashley P.

I've been dealing with Carl's for 7 years now. They have reasonable prices and do quality work. My technician Jesus, always explains the issue and does the work same day. I recommend them to all of my friends. It's hot in Vegas and I know that Carl's will always help me out.

Dwight F.

Poor customer service. Promised to call back, didn't. I called them, said they'd call back, didn't. When one pays for a service one expects just that. These folks have failed when it comes to customer service. NO STAR!

Michael S.

There's very little that lessens the hurt of coughing up the money for a new HVAC unit, that little is honest and professional service which Carl's Air provided when faced with band-aiding an old unit or going with a new one.

The tech showed up the same day I called. Climbed to the unit on top of the roof during high winds and did a very thorough inspection.

As a professional I've learned to stand behind products that have shown great reliability. Knowing that Carl's stands behind the brand unit they installed and will be around long after the unit's 10 year warranty runs out also took a little of the sting out of the whole ordeal.