Cardinal Plumbing Heating & Air

Stephen S.

Mark was wonderful. Identified multiple issues and handled the problem immediately. Will be using Cardinal Plumbing again for any major plumbing work

Paula S.

George was professional and did a great job fixing our plumbing.

Stephanie C.

I called Cardinal Plumbing bc a toilet in my house was running water. They offered a convenient time and came and fixed it for$200 and the repair included a membership. A few weeks later I had a similar problem with another toilet, which was covered under my membership. Not only did Carlos come and fix that toilet,but he performed a hot water heater flush, unclogged a few sinks, and replaced/re-cauked a shower knob that had been loose. This was an AMAZING value compared to some other plumbIng companies I've had experiences with.

Carlee O.

I'm updating my review from 1 star to 3. This week (11/6/17) I received a voicemail from one of the owners, requesting a callback to discuss our previous experience. I was not able to promptly call back but had planned to. I just received a visit from this owner who wanted to make a personal apology for what happened with our last job.

Nikolai was very apologetic and expressed genuine concern for wanting to make things right. While this doesn't change what happened, it really gives me closure. Customers can rest assured that Cardinal will not only investigate, but take steps to improve the situation. That says a lot. I've always maintained that they do good work and the guys doing the work are exceptional in both attitude and skill. Because of the amount of effort Nikolai put into restoring this situation, my feelings about the company have improved significantly.

Here is my original review from 8/3/17:
I definitely do not recommend this company. While our first experience with them went well, my most recent did not. I will say that all of the workers that came to our home were professional, courteous and friendly.

Cardinal did work for us recently which included locating a leak in the water main and bringing the existing water main to code. It was during the attempts at locating the leak that they tore through the water main where the line enters the house. That relocation work was not done correctly and subsequently water leaked into our bedroom. We waited for nearly 4 weeks for resolution and nobody contacted us to get the work fixed - I had to call them. When I called Cardinal to ask why nobody had corrected the issue, I was told by one of the receptionists that she thought our job was taken care of. She also reprimanded me for leaving an unpaid invoice. It was unpaid because water was still leaking into our basement and there was a gaping 5 foot deep hole in my yard.

We ended up calling another company to fix the work. The second company was stellar, outstanding and prompt.

The second company fixed the leak, re-waterproofed the area that they had installed a few years ago AND backfilled the hole.

It's been several weeks since the work was completed and we have paid the invoice to Cardinal. Per their estimate, they were to come back and seed the two areas of our lawn that have been left bare. When I requested the completion of this final portion of the job, I was told to call the second company, as the second company back filed one of the two holes. (the other one had been back filled weeks ago by Cardinal).

I didn't argue with the person on the phone. I decided it really wouldn't get me anywhere to attempt a discussion or split hairs. If that's how they want to leave this, that's on them. I just won't recommend them to anyone in the future.

Michelle B.

My job is not complete yet but my initial visit was great. My service guy was Carlos. He was very professional and easy to talk to. He came earlier than expected but called which was nice. He did everything to find out what the problem is and I expect to see him back soon.

On another note, I called in the afternoon and was able to get an appointment the next morning which was great.

Racer C.

Carlos stopped by to replace the backyard faucet with frost free spigot. He diagnosed the situation then began work immediately. There was no small talk until the requested job was completed. Quick and efficient. I would recommend this company...

Ricardo A.

I was very impressed with Daniel and his honest assessment of what work was actually needed at my home. We had received 3 prior estimates from other plumbers prior to contacting Cardinal and boy am I happy that we waited. Daniel was professional and fast. I will be a repeat customer in the future.

Joe L.

Very professional. Up front about what is expected and delivered on that promise. They were timely and communicated well. Very positive experience and would highly recommend them.

Ryan B.

I had a gas leak that required new piping in my basement.

Cardinal showed up within a couple hours of my call and completed the work quickly at a much lower price than I anticipated.

A+ service all around.

Amy M.

Called to request an appointment and Daniel came out the same day. He is such a nice guy and very professional. He diagnosed the problem, told me how much it would cost to make the repair and then fixed the problem. He showed up when he said he would and left the work area clean when he was done.

Will definitely call Cardinal Plumbing next time we need a plumber