Cardinal Plumbing Heating & Air

One R.

Cesar came and checked out our broken thermostat for our heating and cooling system. The thermostat could not be used easily so he set it up to work until he could get a special replacement due to our having a 2 stage system.
He wore a mask, and covered his boots with shoe covers and was extremely courteous and helpful.
He followed up with a visit a couple of weeks later, once the new thermostat came in and then patiently showed us how it worked and made sure it was all working perfectly before leaving.
I would highly recommend Cardinal and especially, Cesar, who was super helpful and friendly.

Ron B.

The gentleman from Cardinal plumbing was a consummate professional, pleasure to talk to. Got right to work and completed the job, cleaned the work area , made sure everything was in working order! Great job!

Ani J.

I found this place on Yelp, and based on the rave reviews, decided to give them a call. Our AC stopped working a few weeks ago. I called them on Friday, and got an appointment for Tuesday between 12-4. I was informed that there is a $69 fee to come in for evaluation.

One of the things that impressed me was the text/email communication they have. I got a text message when the technician was on his way. The text had the technician's name, his detailed information, and his tracking information. I knew exactly where he was and how far away. I got another text message when he arrived. I loved how they send you information about the technician, so you know exactly who to expect.

The technician, Alberto, was super professional, wore his mask throughout, wore shoe covers when he entered our house, and seemed very knowledgeable. He spent about 30 minutes and told us the potential problem. He gave us all possible options and the cost for each fix.

We all know that AC/Heat repairs are not cheap. To fix our AC compressor, he quoted us around $3k. There were some other repairs he suggested as well. We decided to get the repairs done and scheduled time 3 days later on Friday. Alberto showed up at 10 AM, spent the whole day fixing the AC, and left around 4:30 PM. He sent us pictures of all the repairs he had done. We were very pleased with him and the service provided.

Overall, very happy with this company and our technician Alberto.

Mollie W.

Editing to say- I do NOT think misuse of a mask, not getting me any sort of numbers, and making my system malfunction as ""attention to details"". This business has not reached out to me except in reviews to apologize or make the situation right.

We reached out to Cardinal for a total HVAC replacement quote. The initial phone call to set up the consultation was a good experience, but everything went downhill from there. They initially asked if we were comfortable having someone in our home during COVID. We said yes, thinking they would be like the other contractors we got quotes from (i.e. doing most of the talking outside, being inside 30 minutes max). They were inside our house for 1.5 hours, which really made us uncomfortable. The consult was provided by two people, which were very knowledgeable but we were also made uncomfortable by the fact that one of them wasn't wearing his mask correctly a few times. We have an infant in the house, so this was really upsetting. At the end of the consult, they wanted to come back to our house a different day to give us the numbers. We asked for a Zoom call instead (to limit our exposure), which we never got an invite for (so we can't even tell you how their prices are). To top it all off, in the middle of our daughter's virtual first birthday party, our A/C shut off! When we went down to look, it was because when they were looking at the filter location in our furnace, they pulled the filter out and did not insert the cover back correctly. This caused the fan portion to shut off. Needless to say we will not be using them for our HVAC replacement and consider it a bullet dodged.

Tonya W.

Just had Brian out here from Cardinal to fix my main water shut off valve. He was great. He was friendly and professional. He wore a mask and shoe covers. He seemed highly knowledgeable and took the time to walk me through the issues and the repairs before and after he made them. He worked competently. He answered all my questions and offered suggestions and recommendations. The fees were fair given the work that had to be done. He left my mechanical closet cleaner than it probably was when he went in there. I would definitely call Brian if I have any further plumbing issues (though hopefully that won't be anytime again soon). The only reason I knocked a star off is no reflection on Brian. I just hate when large, unremovable company stickers are plastered all over my appliances.

Anne R.

Love the superior customer service Cardinal provides. As well, their protocols for COVID and always showing up with a mask. I want to give a special shout out to Willie, an excellent technician. He replaced my toilet in late December and last week I heard ghost flushing coming from the toilet. I called Cardinal and Willie came the same day to check it out. We did a little test to be sure it was the flapper and it did confirm a defective flapper. Willie replaced the flapper and did a check of the toilet to be sure it was all working. Even tightened up the toilet seat! I cannot say enough about Cardinal and the care they provide their customers. I highly recommend you give them a call when you need plumbing services. Tell 'em Anne sent you!

Sharyn M.

Excellent service from initial phone call to final installation of new garbage disposal. Nick Parr did a great job. Would highly recommend this company.

Megan S.

Paid $80 fir them to come service our system. He looked at it said it was pointless and left. Didn't do anything but say we could pay 400 more to actually do anything with it. We then schedule for an estimate for replace he came out told us what we could do said he would email the estimate. 4 months later no email. Waisted 80$ for a run around scam.

Bickle C.

Scheduling for an appointment was super easy through an app and received confirmation via email and text. Mike showed up within the 3 hour appointment window and explained the issues very well. My evaporator coils for the AC weren't completely defrosted so Mike came back the following morning and completed the recharge and outdoor AC cleaning in short order. Options were explained and I ended up getting their membership to have them come out biannually for both heating and cooling. These guys are awesome and super friendly. Highly recommend!

Diana C.

I've had Cardinal Plumbing come out for a couple jobs over the years, and they've always fixed the relevant issue; no concerns over quality. They came out twice during the era of COVID-19, (for separate issues) and they wore masks (the first one wore I believe a disposable mask, and the second one wore a neck gaiter mask) and disposable booties over their shoes. They put down a disposable mat over my outdoor welcome mat, which was nice.

I have noticed that in the last two visits, they recommended more than was necessary. In the first visit, I needed the toilet flapper replaced since the toilet was running in between uses. The plumber checked everything over and recommended a rebuild of the mechanism inside the toilet tank, saying the parts were all old and they should be replaced proactively. I asked how much the flapper replacement alone would cost, and we agreed to it. This fixed the issue, and I haven't had any toilet issues since that visit earlier this year.

In the second visit, I called because I was experiencing lukewarm water in my home. The plumber checked things out and told me my water heater was 10 years old and that a repair likely wouldn't work due to age and the fact it hadn't been maintained. He gave me estimates to replace the water heater, with and without the membership. He told me it was not the mixing valve since the water heater was ""throwing a code."" It kind of sounded like a sales pitch. When I expressed slight concern and said I would like to get a couple other estimates and discuss with other members of my complex, he mentioned what to look out for when other plumbers quote lower prices, and I do appreciate the info he gave me.

I then called another reputable company in the area. The plumber from that company came in, looked over the setup, and was able to fix the issue that day by replacing the mixing valve. I was quite relieved to find I now had piping hot water again! He confirmed what my home inspector had, that the water heater was only 7 years old, and said that it was functioning normally. The charge to repair the mixing valve was nominal compared to the estimate to replace the water heater.

So all in all, I do recommend Cardinal's work; I just think it may be best to get a second estimate sometimes.