Cape Plumbing

J H.

I asked for an estimate to reorganize a backlogging kitchen sink and to install a vanity and toilet in a powder room. I was supplying the vanity and toilet. The final quote was $1250. A very nice gentleman Tom showed up when he said he would, explained everything. He insisted I needed to change the garbage disposal, which I told him was about 3 years old and working fine. He said it was because of the height of the neck. Every time I tried to ask him how much it would be if I just bought the garbage disposal he would avoid it slightly and said they would provide it. He even gave me the product they would use, told me it was about $225. Insinkerator Badger 5. I just looked it up, it is $100.99 at home depot. I guess I look like someone that doesn't look up the prices of anything? He kept confusing his numbers when he wrote the quote, then changed the numbers when i kept asking the details. For replacing a toilet they had originally told me on the phone $225, then Tom told me they charge $125 for each shutoff they have to replace, which I thought was a lot. I have had 2 bathrooms redone completely and every time the contractor decides I need a new shutoff, they usually just ask for the cost of the part. So based on this, replacing 2 shutoffs for the vanity would cost more than replacing a whole toilet? He came back after he left originally, to ask if they had told me about the $65 estimate fee. I said no, because I was never told that. I feel that should've been specified when I scheduled the appointment, and if the customer says they were never told, maybe make some kind of arrangement. I guess I also look like a liar.. Anyway, based on the reviews, seems like this company does good work for most people(?), but I completely lost trust based on multiple things. I would never call this company again. Someone that has done work in by bathroom in the past just quoted me less than half the price.

Kay C.

This company is overpriced and has a shady relationship with Restoration 1. Restoration 1 are scam artists who overcharge the insurance for water damage repair and then go after the customers for the money. I made the owner Mark aware of this and although he admitted it was wrong he still uses them on a regular basis. Don't use this company. Yes

Mara B.

This took place 2 years ago. I used Mark for a hidden under slab water leak. He found the problem and rerouted the pipe. I end up saving about 2K from his original estimate.Definitely recommend

Suzanne G.

I had Cape Plumbing do a whole house repiping job for me and it was the worst experience I have had doing home repairs. The workers were the most unprofessional people I have ever met. One picked up my son's nerf gun and shot it at the other worker. They cut more than 40 holes in my ceilings and walls and I had to pay a drywall repair guy over 2,000 to close the holes. The drywall guy said he had never seen anything like it in his 30 plus year career. They failed inspection and had to come back out and redo some of the work that they initially did. When all was said and done, I found out that they never secured the pipes in the walls to my shower line or bathtub handles so both are loose and move around. When you turn on the hose in the backyard, there is a whistling sound in the wall downstairs. Horrible, horrible experience and there is more that went on but this review is already way too long.

mitchel w.

Excellent service. Arrived within original time window and Arsenio (very professional and nice young man ) resolved my clog quickly and answered all my questions. He offered additional services and explained why I should partake. I said I need to think it over and will let him know. He said of course and gave me his card with a future discount. I will definitely use Cape again!

Baerbel B.

Kudos to this company! We had a water leak in our kitchen area, called Cape Plumbing and Steven came out and pin-pointed the leak location immediately. He came back on a Saturday to repair, he also recommended a restoration service and arranged for them to come and set up. Steven and his helper did a fabulous job in repairing and cleaning up afterwards! I can and will recommend this company anytime, thank you for a great job done fast!!!

LaNell B.

Ouch !!! Nasty nasty attitude from the fellow I spoke with just now. I need a water tank BOX for a specific item I'm packing for a move. I offered to pay whatever...come pick it up...And he bit my head off. 'NOOO...IF YOU WANT A WATER TANK I'LL PUT IT IN, BUT YOU CAN'T HAVE THE BOX !!' So much for that jerk!

Diane C.

Called Cape to repair leaking hose valve on patio. They quickly scheduled appointment for next day per my request. Promptly arrived and repaired what was needed by a very respectful, polite, and professional young man, Arsenio from the Boca office. Couldn't have been more pleased!

Amy R.

I am adding to the many glowing reports for Cape Plumbing. I called them at about 3 pm and they apologized for not being able to come until the next day. That was fine, I didn't expect them to be able to come that same day and it was not an emergency. They gave me a two-hour morning time frame. Thomas called me that morning and said he might be running a bit late. Again, not a problem for me. I appreciated the call. He called again when he was on his way and actually showed up only about 5 minutes after the original time frame. He found the problem with my water heater immediately and made the repair quickly, neatly, and efficiently. He gave me the price before he started the work. Because my problem involved the circuit breaker and the hot water heater, I had called an electrician the previous day who wanted to replace my entire circuit board for $5000. Besides being unnecessary, it would not have resolved my problem. I will be using Cape Plumbing for any future plumbing needs and will recommend them to anyone who needs a plumber. Thomas went above and beyond expectations and the price was very reasonable!

Sara F.

So far so good! I came home to find quite a mess under my sink. Water coming out of the cabinet under the sink and on to the floor. We called Cape at around 6:00 and approximately an hour later Thomas was at the door. He fixed the faucet where the leak was. He was quick, courteous, and knowledgeable! I got their name from Best Pick Reports. Thank you so much for recommending them.