Canyon State Air Conditioning, Heating & Plumbing

Alma L.

One of the best encounters I've ever had with a service organization. The office staff is very responsive passes on your messages takes appointments with great care. The salesman that came to visit and instructed me on the products that they had available for me and I was sold immediately. James was so gifted in his presentation to me and so down to earth that I felt very comfortable. He told me my options, recommended different avenues to go down, and made me feel very comfortable. I knew I was going to not let him leave the house till I had signed a paper because I really wanted to do business with he and his company. Axle, and Jesse took away my 17-year-old AC and brought me a beautiful new Trane. After the crane had come, picked up my old AC and replaced it so gingerly on the side of my house with my new AC, it was great to see how professional everyone was and extremely skilled. I had Dion Elvenia come out the next day to help me with a little touch up and he was amazing. He knew right what I was talking about. He went right to the source, took care of it with precision. What a great crew of people. From start to finish it was a pretty darn good experience.

John D.

Worst company ever, always rescheduling, adding extra bogus charges, and super unreliable

Elizabeth H.

Dion was ON TIME. That seems to be a problem with different contractors these days, and he got there when he was supposed to. Then he fixed the clog in the drain on the roof, and we haven't seen a drip since. Polite, to the point, and effective. The only way it could have been better is if it had been free. :)

Debbie D.

I have had Canyon State for six years now. They really do a good job keeping our units in top preforming condition.

Tanisha H.

Canyon State to the rescue. My air conditioner died last Friday & I spent the weekend trying to figure how what to do & how much to spend. Something reasonably priced but also could be taken care of quickly. I combed the APS Qualified Contractors, reviewed them on Yelp, & checked for their ROC license.

I came across Canyon State and could not be more impressed or happy with their service. I received a quote from James Dunkins but it wasn't just one! He took the time to give me four prices on one sheet and an extra price contained in the email. Canyon State uses Trane products & the quotes included ""RunTru."" I never heard of this but looked it up, read the reviews, & saw it too was a Trane product.

The prices was definitely right but more importantly, to me, was the customer service. It didn't feel like it was a massive push or over eager sale. There wasn't an upscale but a genuine, ""how can we help you?"" The fact that they also had a portable A/C to help me survive until they could I stall also helped.

James was patient & indulged all of my questions. He was thoughtful in his responses & the tone of his voice made me feel like a friend instead of some rando new potential customer. When he came on Sunday to set up the portable A/C & measure, I felt even more confident in the decision to go with Canyon State.

The first year of service (2 checks) are included with a proposal for maintenance plan to be given at the second service. The warranty for the new install is reasonable as well. I really appreciate the upfront pricing & how it is a flat fee. No hidden surprises. No up sales. No pressure.

I am extremely happy with Canyon State & this all started with James. The techs who installed the unit & set up the thermostat were professional, competent, & personable. Each person I spoke with made me more confident with the purchase. I don't feel like they're going to forget about me or that I was just another bottom line $$$. This is a small, family run business that has been around for over 30 years.

Highly recommend Canyon State. Definitely a company I will rely on for years to come. Give them a call, you will not regret it.

Karen H.

This is, by far, the most professional company I have had the pleasure of doing business with. With the temps soaring well above 110 degrees my AC ended Its life. I called around and found Canyon State to be the only company who could help me on short notice. Ernie, the sales, service rep was promptly on the job. He helped me choose the best option for my needs, brought a portable unit out to keep me somewhat comfortable until the unit could be installed 2 days later. The install crew showed up as promised and went to work. In less than 5 hours I had a new AC and furnace.
I am so happy with my new system but more so with having done business with a company who cares and gets it right.

Jordan T.

We were tired of paying for the same problem. AC continued to run all day, making electric bill high but not cooling well. Mike from Canyon State came out and it ended up being a simple fix that I could have done on my own. Not only did this save us from having to upgrade units,

A T.

Consumers , I am a very positive person and will always give people and companies props if they are a good person or company. but, I would be very cautious if you thinking about using this company. I bought a new a/c unit from them in April 2016 and the unit costs in the neighborhood of 8000 plus .. My unit has been running hot this summer so I had a summer check done for 69 dollars from another a/c company. Canyon State serviced the unit the first two years and this year I used another ac company. This other company found the unit to be short 2 pounds of freon .That cost me 200 dollars. The tech told me it may be a possible coil leak ,( which is a major problem and costs a small fortune to fix). This should not happen after 4 years . I called Canyon State and told them the issue, and there response was we can send a tech over for 75 dollars to make a diagnosis.What they fail to tell you is its another couple hundred to find leak and then the labor runs over 1000!! All this $$ for a 4 year old unit.. They never mention or say thank you for your purchase lets get that diagnosed, or sorry for you inconvenience we will send a tech and see how we can help. Bottom line is once they have your money they forget customer service. I will be contacting Trane and filling them in on my issue and will never use this company again . Very Disappointed in this company.

Steve W.

I bought a complete hvac system from this company about 4 years ago ish. 8000 dollars. I came home to a 90 degree house and called the company. Called and they showed up when agreed on, that's when things got odd. The service guy said I was low on refrigerant and I said ok. I went out to check on him and he didn't have a scale?? I began recording him. I asked him how can you bill me for refrigerant if you don't know how much your putting in?? After some discussion he went and got a scale.... long story. The short version is that the company is just trying to take advantage of people when it's 109 degrees..... I asked the manager for a scale ticket when I was paying the bill and he said we can't provid one. Hmm how am I to know how much refrigerant was added???? BEWARE

Ronda B.

This is the second time we have used Canyon State - the first was a large job replacement of outdoor AC unit and attic exchanger in the casita - their quote was significantly less than all others and the service was timely. Today they came out due to a critical issue with the main house unit -Timely and professional. Most impressively, they were honest as it turned out to be a simple fix and they charged us $75 for parts and same day service. I trust this company and highly recommend them.