Canyon State Air Conditioning, Heating & Plumbing

A T.

Consumers , I am a very positive person and will always give people and companies props if they are a good person or company. but, I would be very cautious if you thinking about using this company. I bought a new a/c unit from them in April 2016 and the unit costs in the neighborhood of 8000 plus .. My unit has been running hot this summer so I had a summer check done for 69 dollars from another a/c company. Canyon State serviced the unit the first two years and this year I used another ac company. This other company found the unit to be short 2 pounds of freon .That cost me 200 dollars. The tech told me it may be a possible coil leak ,( which is a major problem and costs a small fortune to fix). This should not happen after 4 years . I called Canyon State and told them the issue, and there response was we can send a tech over for 75 dollars to make a diagnosis.What they fail to tell you is its another couple hundred to find leak and then the labor runs over 1000!! All this $$ for a 4 year old unit.. They never mention or say thank you for your purchase lets get that diagnosed, or sorry for you inconvenience we will send a tech and see how we can help. Bottom line is once they have your money they forget customer service. I will be contacting Trane and filling them in on my issue and will never use this company again . Very Disappointed in this company.

Steve W.

I bought a complete hvac system from this company about 4 years ago ish. 8000 dollars. I came home to a 90 degree house and called the company. Called and they showed up when agreed on, that's when things got odd. The service guy said I was low on refrigerant and I said ok. I went out to check on him and he didn't have a scale?? I began recording him. I asked him how can you bill me for refrigerant if you don't know how much your putting in?? After some discussion he went and got a scale.... long story. The short version is that the company is just trying to take advantage of people when it's 109 degrees..... I asked the manager for a scale ticket when I was paying the bill and he said we can't provid one. Hmm how am I to know how much refrigerant was added???? BEWARE

Ronda B.

This is the second time we have used Canyon State - the first was a large job replacement of outdoor AC unit and attic exchanger in the casita - their quote was significantly less than all others and the service was timely. Today they came out due to a critical issue with the main house unit -Timely and professional. Most impressively, they were honest as it turned out to be a simple fix and they charged us $75 for parts and same day service. I trust this company and highly recommend them.

Patty W.

Been messing around trying to fix a running toilet since Wednesday, now its Saturday and its finally fixed! Garrett did a fantastic job, kept me informed about was wrong and cleaned up the area. Got a good deal on the price, I'm so happy I called Canyon State Plumbing!!

John U.

Friday morning, just about to finish my shower and I go to shut off the water and the handle comes off in my hand. The water is still on full blast and it's hot as hell. I've got no way to shut it down. The top of the stem is still in the handle. It twisted right off.
I quickly dried off, through on some clothes, and headed out to the garage and shut off the hot water at the tank. Hot is off but still have a little cold running. Time to call a plumber.
I ask Google for a plumber in the Sun City West area. I get a bunch. Call the first...they can't come today. Call the second...cant get there till Monday. Third was Canyon State...She told me they could have a plumber there in two hours. Great, I said. Send him over.
He came on time, fixed the problem (it wasn't easy) in an hour and he was gone.
The availability was great, he was very professional, (knew what he was doing), and the price was reasonable. I couldn't have asked for more. I've never used them before but they will be my first call next time.
John U.

Rod V.

This company is a rip-off! The temperature is over 110, the tech arrives and says the four year old and still under warranty A/C compressor is bad. The Canyon State parts guy says he will not order the replacement part unless I agree to pay $1285 labor only fee. (Sounds a little like APS turning off power and the resulting fatality last year.) After the parts man delay and the part lost in transit for two days, the new compressor gets installed. After four days I get to move back into my house. The installation took 3 hours and cost $1285. That's around $428 per hour. I never realized HVAC techs made that sort of wage. Even though the HVAC system is still under warranty, I will never use Canyon State Air Conditioning again.

jj t.

Rip-off report:
I was desperate in 105 heat and was charged $269 for a $15 capacitor ($344 total) with service call. He stayed to ""check"" the system for about a half hour.
I ran a electrical business for 30+ years a never charged anyone that much for an hours work. DO NOT USE THEM.

Rose M.

I would NOT recommend this company, first of all the prices are HIGHER but I thought living in Sun City West I would give them the business instead of going out of town also thinking if my air conditioner wasn't working correctly they would be closer... Well, that was a BIG mistake they are listed with APS for a $200 rebate (I found myself) called them about it they claim they had no more to give out, Trina the girl in the office was going to talk to the owners about this problem and get back to me, after a week NO call back so I called she wouldn't take my call, I got tossed around ended up with the salesman that DIDN'T tell me about the FEE they charge for a labor warranty that others offer for FREE so I assumed because on the Trane paper work it states ""your system may qualify for repair labor FREE of charge "" sense I was buying the same system why would I think they would charge me if the SALESMAN NEVER said anything about this monthly charge!! Also I asked how much would it to drain a hot water tank he said $89, I had it done for $29 from a licensed plumber...
so you do the math... Also if I were the owner of Canyon State Air Conditioning,Heating and Plumbing I would of given the customer the $200 Aps rebate

Julie T.

We found your company through APS' Home Energy Audit $99 special and we are glad we did. Your audit tech, Ken Kucera was nothing short of perfect in professionalism, knowledge, service and just being a great guy. My husband, Jack, is a retired electrical engineer, residential & commercial contractor and a Jack of all trades and he loves to test the knowledge of people in the service industries he understands. Many people don't make the grade, but Ken was able to describe, in technical detail, what the audit process was, why it was being done, what the equipment did and what the data meant. He answered all of our questions and easily chatted in tech talk with Jack.

When the audit results were ready, Ken explained what he had found, what he suggested needed to be done and what additional things we may want to do in the future to make our home as efficient as possible. He did not push services or hard sell us, he simply offered information and willingness to be of service in any capacity Canyon State AC could provide.

We scheduled Canyon State to come out to fix the ducting in the attic. Kyle Hicks & Albert Espinoza arrived on time, with all the parts, materials and tools necessary to complete the job and did so in the estimated time. They left the work site clean and removed all the old ducting. Using your partner company to blow in insulation was as painless as working directly with Canyon State. APS sent out an inspector to make sure all the work was completed properly. We got their thumbs up.

A few months later (June 2015) we turned on our HVAC for the first time since Canyon State did an all points check up on our unit. We found that it was turning on and running but it was blowing out outside ambient temperature air. We called Canyon State and explained our issue. Because they had our warranty info on file, they noticed our warranty was due to expire in the following four days. Canyon sent out Gabe Maestas that day and he found a blown control board. He ordered it and it arrived in 2 days that same day Gabe was out to replace the board. While he was replacing it he found the start components also had blown, suggesting we had had a power surge between when they serviced it the first time and when we turned it on the in June. Gabe offered to install a surge protector, we said do it. Oh, and they didn't charge us for these last two service calls, just for the surge protector. What could have cost us nearly $1,000 ended up costing us $120. THANK YOU Canyon State!
(Service was done a couple of years ago, just forgot to post the review - whoops!)

Kelli S.

I would definitely NOT recommend this company.
Called to have my 3 units looked at and was having issues with one.
Said he could only look at one unit and not repair it. Said he was slammed today. How would he know if it would be a quick repair or not? First of all, why would you not repair it ? Isn't that the point of calling a repair company?
Called the office to explain that when I scheduled I asked all units to be checked out and rearranged my schedule for them to come out. Finally, she said that he could check all the units and insisted no repairs would be made. Again, why are they insistent on no repairs? That is the whole point. It is $75 for the service call but they plan to leave you hanging.
When he checks the unit I was having problems with, he came in with a list of several things that were wrong with the unit which would cost $4500+ to repair but he wouldn't recommend the repairs because it's too old of a unit. Was told I need to get a new unit which they send a sales consultant to go through the various types $4K-$20K.
I decided to do a little research and ask around for another company since obviously this wasn't going well.
My son's friend's dad has an A/C company and he came over early today (Saturday morning), investigated the problem, went over with me the cost of replacement parts which were strictly a maintenance issue. It is a Trane unit which is one of the best so maintenance is all it needed. He went to pick up the parts since Saturday they are open until noon. Came back, replaced the parts, checked the freon and it didn't even need any and it instantly became cool. Parts are warrantied for 5 years so at that time, if they are problems, look at replacing it then.
$1500 and I am set for 5 years!

You have to give Arizona Acclimated Air Conditioning & Heating Services a call: 602-616-8044
They have an A+ rating with the Better Business Bureau. I'm not surprised!

Back to this terrible company. Every single thing he said was not working was FALSE. He also told me it needed 11 pounds of freon at $200+ per pound so $2200 in freon alone. There were no leaks as he claimed. If I had no freon and did not get freon today, why is my house so cold now?
They push hard on new units so that's their scam. They don't want to repair anything for you. They want to rip you off!
I have to get up now. It's so cold in here I have to turn up the thermostat.