Cannon Plumbing & Drain

Ryanne V.

We are In the process of filing suit for damages to our foundation and plumbing. This company is absolutely reckless...go elsewhere!!!

They made a huge hole inside our home after incorrectly locating a sewage break...oops! The break was actually outside of the home and was of course repaired from the exterior. But, the plumber left a non-plumber here who spent a day digging for a broken pipe that wasn't anywhere near this hole. In essence, jeopardizing the integrity of our foundation for absolutely no reason and to add insult to injury...we were charged for the digging, the hole & filling it back in.

So here is the full story....
We hired Cannon to identify and repair a plumbing leak after having some foundation work done. Roger came out and found what he said was "a really bad leak in need of immediate repair in a tough location which was a major job." We were
quoted $5,000 to repair and promised a 5-year warranty. We called around and although other companies charge $1000-$1500....the typical warranty is only 1-2 years. Looking back, I wish I would have gone with the gut, after talking to the owner and getting the total BS vibe, and took my business elsewhere but I bit on the longer warranty. Well upon repairing the first leak which was 1)rescheduled twice, 2)took 2-days versus the were 1-day we were promised and 3)hit a water line...they found "yet another even bigger leak, a complete separation in fact, with roots all in the pipe." They supposedly located the break, which was in the middle of a secondary bedroom. Roger and his son left and some non-plumber proceeded to dig out the hole to access the break. Well fast forward to that night...I go in the room and remove the boards to look at this supposed huge break and....nothing! There is the pipe...perfectly intact...and there is the huge dry hole...and the huge pile of completely dry soil next to it. Not at all what you would expect from a massive leak right? Well Roger and his son came the next morning and spent about an hour in the flowerbed on the side of the house repairing the broken pipe. Not once did they go in that hole inside...not once did they even look at it..except to fill it back in...after the repair was made from outside. Wow...so I have a hole for nothing? Well according to roger and now Connley...it's better to know and see if. What? What does that even mean?! BS
The plumber took our check but "forgot to leave the invoice in his hurry to "get out of the rain." And that warranty...well we just now got that along with the invoice (single paragraph) after over a month and 1000 texts/phones calls to the company requesting it and.

I own a real estate business and 11 investment properties...this is the worst vendor experience I've had to date.

Yuvaraj V.

Recently hired Cannon plumbing for a plumbing emergency at my home. They were prompt to provide clear estimates over the phone, were able to send qualified crew to the location within 2 hours. All along, Conley was courteous, succinct and prompt. The crew mitigated the problem in 1 day which avoided the need to book hotels etc. Moreover, came back in a couple of days and implemented a long term solution.
4 stars because their price is a little higher than other plumbers out there - but can be worth it if you value speed and clear communication. Moreover, they remain a great source of price comparison and plumbing advice.

Mary C.

Connley with Cannon Plumbing was recommended by a friend and he did a great job for me. He installed 2 sink faucets I had purchased and re-installed 2 more that had been installed incorrectly. I told him I was selling the house soon so he suggested checking the gas line to the A/C and water heater to make sure everything would pass inspection. The gas water heater (although recently installed by another company) was not to code, so Connley installed the correct fittings. He even gave me instructions on how to light the pilot light so I wouldn't have to pay someone to come out and do that. He did a great job and his prices were reasonable!

E C.

Had foundation water leak. They came out quickly. Owner said that he had coordinated with Insurance before work started. After I paid them, the insurance adjuster said they overcharged me significantly. Insurance paid less than 1/2 of the $5K bill based upon comparable local plumber's rates. Informed owner who said he never actually spoke to adjuster or received official approval. Said he would get back and never did.

Jaclyn G.

They are responsive via calls and texts, on time (even arrived early), and really competitive and fair pricing. Polite to boot - oh and there is a 3 year warrantly on their labor. Highly recommended.

Erric D.

I contacted the owner Chris and made an appointment to meet him. He called within 45 minutes of the appointment to cancel and reschedule, meanwhile claiming that he does not run operate his business this way. I made myself available for the second appointment and he no showed. I contacted him and he told me that his assistant was in the area and should arrive soon. He said he would call me right back. Mind you this was close to an hour after the rescheduled appointment time. After about another fifteen minutes I called him again and my call went straight to voicemail. I called several more times... Same thing. I suspect that he LIED and instead of being HONEST he blocked my call, WHAT BUSINESS OWNER DOES THAT?!

Needless to say, he'll never get another phone call from me and will be reported to every online venue I can find! Don't hire this guy, looks like from another review his m.o. Is LYING to unsuspecting customers and instead of doing the responsible thing and owning up to a mistake he blocks your call!!

Joshua C.

They were able to come out quickly and do an incredible job at a price that was very fair. We will be turning to them for all of our plumbing needs going forward. After bad experiences with other plumbers, they were a breath of fresh air!

Troy E.

They made an appt to show up to fix my plumbing issue between 2-4 PM. NEVER SHOWED UP! I called the owner and asked where they were and he said that he would check and call me back in two minutes. After 45 minutes, I called him and the call went straight to voicemail. I missed an entire afternoon of work to meet them. I will never call them again.

Jacenda B.

My favorite plumbers by far, they have always fit me into their schedule, even last minute emergencies. Connley has always explained thoroughly what has been done, and gave me fair prices. He just installed a tankless water heater and I will absolutely call them when I renovate my bathrooms.
Great, Honest plumber

Andre L.

On memorial day the high winds pushed a branch from a bush covering our irrigation system valve and broke the feed to the valve. I have had such bad experience with all forms of contractors that I usually do all repairs myself; electrical, plumbing, carpentry, etc. However, its just too hot and I am too busy, so I got some referrals from my neighbors and called all the potential contractors. In the end, Connley won my business by following up to my call, and questions. That's the 1st test -- communication.

Also, being capable of the work myself, Connley gave me a small discount realizing that I was on the fence and he had to be more competitive that the other contractors. This was the 2nd test -- flexibility in pricing.

Next, he arrived on time, was respectful, spoke clearly, articulate and listened to me, so I didn't have to explain things 3 times.

Lastly, he finished the repair, tested the water pressure, gave me time to verify things were working, in other words, he wasn't in a rush and left when the job was complete. I personally inspected the work, I am not a plumber, but I develop complex electromechanical systems, and even gluing a couple PVC pipes together can be done in a good or bad way.

Finally, he reviewed the work with me, showed me some mechanical aspects of the valve assembly for future testing and told me about the warranty (3 years, parts and labor) -- can't beat that.

In conclusion, Cannon Plumbing & Drain LLC, is a great local, owner operated business and not a large firm with sub-contractors. With Cannon, seems like you are going to get much better service since reviews like this can make or break the business :) Of course, Connley can only be in one place at a time, so you might need to wait a couple days for an appointment, but I would wait rather than use a larger service.

I definitely will use Cannon again, hopefully, I don't have to call them any time soon though, and nothing else breaks!