California Repipe Specialist

Robin D.

HORRIBLE experience! I, as previous reviews, had Shane come out and give an estimate. He appeared to be professional and gave us a good quote. His team came in on day 1 and repiped that day. After they had left, I went upstairs and found an empty beer bottle at the top of my stairs. I was hesitant to call Shane about it as the crew was very nice and appeared to be competent so I waited. On day 2 when the drywall crew came in, I mentioned that I didn't know what to do if I should call Shane and let him know what I had found. They agreed he would want to know, or would want to ask the crew where it came from to clear things up. It had to be from them as they were they only ones in my house besides myself all day. So I called Shane. I first told him that I thought the crew was very nice and that I was happy with the way things were going, but that it was strange that I found a beer bottle on the floor after his crew left. He immediately started YELLING AT ME and telling me how RIDICULOUS I was and that someone else had put it there. I was totally taken aback as I was not expecting to get yelled at for a concern. I told him that nobody else had been in the house, and that somebody from his crew had left it. He got even more IRATE and told me that it was not his crew and if I really thought that, he would pull his drywall crew from the job. At that point, he was being so unreasonable, I agreed with him. Since the crew was still setting up, I told them that Shane was pulling them off the job. One of them was not surprised by his reaction as he felt Shane could be difficult to deal with. The other person on the job suggested that I apologize to Shane (to calm him down).....not sure for what, but I did want to get ahold of Shane to see if he was pulling his crew as none of them had heard from him and didn't know what was going on or anything about stopping the job. I tried to call him and texted 4 times with no response. Hours into the day not one of his crew had heard from him either. Everyone was confused and didn't know what was going on-very unprofessional!. About an hour later, I received a call from one of the guys from the repipe crew telling me that THEY had found the bottle in the wall and put it on the floor. Now either they found it in the wall or consumed it....either way, THEY LEFT IT THERE! All Shane had to do was reasonably tell me that he would look into the issue and get back to me when I called him....not come unglued yelling at me like a loose cannon. I wish I could stop the review there, but the drywall job was horrible. I don't know if Shane told his crew to do a bad job, but that's what I got. Overspray on my toilets, brand new vanities and tile, ceilings (that were not patched), windows, furniture, and new lights. They left a huge mess in the garage behind the washer and dryer, and I can see the square patch work thru the paint in many places they patched. In most places the texture does not even match. I am going to have to hire a dry wall person to come in and fix it..the ceilings are the worst. Even the patch in the stucco outside is cracking after just a few weeks. I really hope the pipes don't have an issue because I do not want to have to call or deal with such an unstable person. There are so many options out there for repipe...go with somebody you can call if you have a concern that will handle things professionally.

Sharon D.

I just wanted to give an update because I believe in being fair! Ultimately this is someones business and we all deserve to hear the truth.. We have a few more issues come up with the repipe a small leak from the washer faucet and the hot water not coming on in the kitchen. I can honestly say that Shane was responsive and sent someone out on both issues and had his guy check and correct the issue. Of course the hot water was working but our renter didn't allow enough time for it to warm up. I am now giving them 3 stars. I hope in the future that maybe they can learn that it is better to be quicker and kinder to respond to customers. I could of saved time and a lot of money that i had to pay to have all of the drywall repaired. But i truly believe they have the potential to have better customer service.Hopefully they have learned something from this.

Larry S.

I called this company to get a quote. The representative told me he would call the next day to set up an appointment to see my house. I waited all day. He never called. This shows me the negative integrity of this company and the people that work for it. He should have told me he wasn't interested. Beware of this company. They are deceitful.

Doug C.

We were very happy with the work done on our home by California Repipe Specialist. Although it's a 3100+ square foot, two-story home, the actual repiping with PEX was completed in a single day, as we had been promised. Nine guys worked for 12 hours to finish the job, and they did great work -- the city inspector was very happy with what he saw and even commented that they had done more than was required by code.

The company's plastering crew that patched the holes required to install the new piping was equally good -- our painting contractor was very impressed with the work they had done. The four plasterers finished most of the work in a single day, although a couple of them had to return to cover a two holes that everyone had overlooked as they were out of view. Finally, the fellow who came back to sand the new plaster once it was dry did an excellent job.

All of the guys, most of whom have worked exclusively for this company for years, were very nice, friendly, and willingly answered all of my questions. They cleaned up after themselves quite well, and there was no collateral damage to the house or its contents.

Best of all, California Repipe Specialist did the job for 30 percent LESS than the bid we got from our regular plumber, and the plumber's bid did not include replastering. The plumber also said the job would take a week.

Easy choice! Very glad we went with California Repipe Specialist!

Kevin D.

I got quotes from three providers after experiencing my fourth slab leak.

CA repipe was the lowest of the three but I selected them based on my neighbors referral. One comp nay that was a plumbing company said it would take four days...one to install, one to get permit, two to patch. It turns out that is because they have less specialization in this area. With fewer hands available it would stretch things out. All quotes were within $500.

CA Repipe arrived on the agreed on date and installed the entire 3300 SF house in one day. Everything was fully operational that day. I contacted city when advised it would be two days by CA Repipe and they agreed to come out on Day 2. Day 3 all patching was complete on schedule. Three days start to finish.

There was a lot of dirt and dust but the crew was conscious of keeping it to a minimum at all times.

On day one the crew was on time and got to work ASAP. Everyone clearly knew their job and were focused on finishing in one day, as I had requested. All were real pros and polite. Great crew.

On patching day they had the same mentality and everyone was working to get it done in a day. They did do that again.

A few areas were found to be rough in texture after completion by our painter and CAR sent their guy right back out to get it smoothed over. No complaints. Additionally one garage wall required a sign off by an engineer and another visit after city approved it. Again, no complaints or fee adjustments. It was immediately scheduled and completed.

One last hole was overlooked in the laundry room. AGAIN, visit scheduled and completed with no complaint. All professional and focused on completing the job to our satisfaction.

Easy to work with, prompt, professional and focused on timely finish. Great work and would highly recommend them.

Jacqueline C.

They had great communication from the start. Had a huge team of guys and got the repipe done all in one day, amazing! Patch work was completed within a few days and looks great. Would totally recommend these guys for a whole house repipe.

Mike L.

So these guys did another job for me and their workmanship and timeliness are second to none. Hire them! They are that good.

J K.

Had CA Repipe Spec. do our re-pipe with PEX piping in April, 2016. They had the second lowest quoted price but employed their own people, the lower priced company seemed to hire others. The re-pipe went very well and that part was finished in one day leaving the city inspector to inspect and patch/texture to finish. Took a couple days for inspector to show and that meant the patch/texture could not be done until the city inspection was completed so went a week with interior holes throughout the house and a few exterior holes where they had to access the 2x4 firewalls and run the new PEX piping through.

Michael G.

Shane and his crew did an outstanding job, I highly recommend this company! They did a great job with being flexible on scheduling, despite being very busy. Shane did a great job of explaining the overall process before we signed-up. his plumbing crew were, efficient, clean and finished before 5pm. Finally, the dry wall guys were also as clean as they could be (it is still inevitably messy, because of the drywall dust) and went above and beyond expectations.
Overall a very professional job with a lifetime guarantee on the work they completed. Thank You!

Chenin B.

We hired California Repipe to do a PEX repipe of our home in Ladera Ranch. When we initially met with Shane, we were provided a fair quote and were told that the repipe would take 3 days. On Day One, the crew came early and worked their butts off to get our water back on. They communicated well, were respectful of our home and did the best they could to minimize dust and damage to the house. That is the ONLY reason that I am giving two stars, instead of one.

Unfortunately, after Day One, everything fell apart. They neglected to schedule the inspector for the next day, so we had to wait an additional day. I made it very clear to Shane that we would be out of town and provided a lockbox and code so the inspector could let himself in. Sure enough, he never communicated this to the inspector, so we were passed up. It was FIVE days later that the inspector came (which I had to schedule myself, by the way.)

I texted Shane to explain that I was frustrated with the timeline and that I felt he ""misrepresented"" the process to me. Within minutes, he called me up and started yelling at me over the phone. I finally had to refuse to speak with him, because his behavior was bordering abuse.

After finally patching the drywall on days SIX and SEVEN, Shane and his crew disappeared for several days, leaving 5 large holes in the side of my house. I finally texted Shane and insisted that they at least cover the holes with plastic, since it was raining and we have an issue with rats in our neighborhood.

Today is DAY FOURTEEN and they finally came to repair the stucco on our house.

In addition to the ridiculous timeline and horrible customer service, their crew damaged my dryer (which of course Shane denied.)

Overall, a HORRIBLE experience. Beware.