Caitco Drainworks

Janice F.

Sol is the Plumber our Landlord uses and he fixes other things as well. I think the person who gave him a bad review should talk to him about it. I would hope he would make it right. I agree, you should know it's a two hour minimum. He has come and fixed things, some get fixed correctly, a few not, I am not paying him so it's not my issue. However, he is very, very friendly and seems like a good person.

Lee A.

He replaced the thermocouple of my house in Santa Fe to the tune of twice what other Santa Fe plumbers charge. Be warned that he doesn't tell you that he has a two hour minimum - at $100 per - for every job - despite the ease of the job itself. He also charges $40 for a $10 part. Highway robbery, and he's rude to boot.

Tracy E.

Jake did original plumbing and heating install on my house. Have had him out a few times since for repairs. Quite pricey service. And have come to find some of his work is not too good quality. I cannot recommend Sol Plumbing.

Dulce A.

Comfort Doctor gives you the best option for your needs. The owner Richie is intentional with his work and approach to each clients needs. He works endless hours to provide service and quality for his clients. Thank you Comfort Doctor!

Shannell T.

I really do not like leaving a negative review, especially for anyone running a business. I lost heat in my two story only on the downstairs and I'm working from home and it's winter. I have two thermostats so I had to work upstairs since it was mildly warmer. I called around thinking I needed to clean my vents and getting quotes. Rich was the only person who explained on the phone it could be something else, and I was hooked that I wanted to use his services and he'd call me the next week to schedule (he just got back from travel). He never called and I called and texted to get on his schedule. I sent at least 4 texts over a MONTH. I should have seen the flags when he didn't call me for four weeks while I'm freezing. He finally came out to evaluate my house and told me it was constructed weird, set up differently than normal, closed some vents, opened others, and tinkered with something and said that should do it, let me know how it works and I'll come back. After two days, something in my walls started making thinking sounds, rattling sounds, and then I lost ALL heat in my house!! I'm freezing upstairs now too! I called and texted telling him I'm really freaking out, I'm very cold, I need him to please fix it! He texted back I'll call you on Monday. HE STILL HAS NOT CALLED! This was mid February? We are into March. I called Paul's Plumbing & Heating and they were at my house in an hour, and I had heat in two hours! There was a short in my thermostats and they were replaced and serviced. They also told me my units were normal, just old and not functioning. Very disappointed with the lack of customer service, never returns calls or texts - still hasn't.

Shannon W.

This is the first public review I've written on any business. I would give zero stars if I could. My husband and I have tried to give Richard at Comfort Doctor the benefit of the doubt over several years, but feel that circumstances now require us to make the public aware of his irresponsible and dishonest dealings with clients. If you are considering using Comfort Doctor, I would advise you to RUN, not walk, in the other direction.

We spent $13,000 on a Mitsubishi mini-split system for our home in the fall of 2018. In the weeks after Richard and his team installed it, we noticed that both heat pumps were making an intermittent clicking noise. The noise in the bedroom was so bad that I had trouble sleeping at night. Richard sent a tech over to take a look at the pump. The tech knocked on the side of the pump to ""fix it,"" and pretty much dismissed our concerns. When we followed up with Richard, he said that he would file a claim with Mitsubishi. We texted and called him about this issue several times in the next few months, but did not hear back from him.

That summer, we started noticing a smell with the A/C. Because the clicking had persisted all winter, I made an appointment with Comfort Doctor to have Richard come take a look at the units again. Comfort Doctor rescheduled the first appointment, so I made another for over a month later. My husband took a day off from work to be available the day of the appointment, but Richard was a no-show. We complained, and he did come to the house a couple of days later. He said there was nothing he could do about the clicking and blamed the A/C smell on the presence of our cats (we keep a very clean house and the kitty box is in the laundry room at the other end of the house).

A month ago, both of our heat pumps started to emit steam and would drop water and ice during the night into the living room and bedroom. My husband began texting with Richard, who advised him to try various things, none of which worked. After two weeks of texting, he finally came to the house. Richard refused to wear a mask when speaking to my husband outside, saying that they gave him migraines. He asked to go on the roof, and then starting making comments about how the blocks had been moved and somebody had kicked the lines. He also said that one of the hoses had been moved off-center in an area that no one else had accessed except my husband. He then claimed that our warranty was invalid because we had not had regular 6-month inspections during months of COVID. He quoted us $849 to fix his own work, work that was not completed properly in the first place.

Throughout our dealings with Richard he has been evasive and dishonest, always looking for a loophole or excuse to blame problems on us or someone else. We won't be giving him any more of our time and money and now have made an appointment with TLC.

Jayne W.

These guys never reply to contacts for appts for routine maintainence, and when they do, there is always an excuse why a workman doesn't show up. I've had to worst luck with them.. Rich always had an excuse why they didn't show up. The initial work they did on the compressors for the original developer required me to spend almost $3000 to repair. They used cheap materials over the valves that fed the mini splits. The birds ate the material and it had to be replaced supposedly with stronger material. We'll see if it lasts. I just called them for the required routine maintainence on the compressors and the water heater. After reading these other reviews, I think I should just use someone else to avoid being overcharged. UPDATE: I just had another company inspect the work they did and they billed me to totally insulate the cooling lines and when inspected by another HVAC group, they did not replace the insulation on the longest cooling line. DO NOT USE THESE GUYS!

Charlotte S.

Comfort Doctor installed the boiler at my house in March 2016, and I've had a couple of service calls for annual maintenance from them since then. Every person that's come to my house or I've talked to in the office has been very friendly and knowledgeable. It has been perfect service every time, and it leaves me feeling worry free. Thank you!

Charlotte Schaaf

Kerri L.

I just spoke with Adam at Comfort Dr. to get some quotes on repairing my garbage disposal. He seemed irritated that I had detailed questions, and at one point saying ""if you'd just be patient, I'll let you know"" very rude and unnecessary. On the spectrum of mansplaining. They charge a $25 ""trip charge"" just to go to your house, even though I live in town. They have no ""hourly"" rate, just set charges. He said it was $199 to replace the disposal. I tried to get clarification, asking if it didn't need replacing, but getting something dislodged from blades, etc. would it be same charge? He dropped my call. I called back, no answer, no voicemail. I'd already made the appointment, but don't want to use them now because of the way Adam handled my questions. What if I can't reach them to cancel and they'll want to charge me for the appointment? Be wary, potential customers! Something seems fishy.

James A.

Do not use Comfort Doctor! They robbed me of $162.72. My Fujitsu mini-split air conditioner is making a constant ticking noise when the fan is on. The Comfort Doctor repair tech came and claimed that he adjusted an alleged, ""balancer."" I paid him for the visit. The problem came back as soon as he left. I called Comfort Doctor back. The same technician came back and acknowledged that it wasn't fixed; he admitted that he didn't know what the problem was. Comfort Doctor wanted to come back and work on it for two more hours. I told them that I didn't want them to experiment on my dime if they didn't know what the problem was as the repair tech stated; I asked for a refund. They refused to give me a refund, stating that the charge was for adjusting the alleged balancer, even though the ticking noise is still there. It's obvious that the alleged balancer didn't need to be adjusted if it didn't fix the problem. Don't waste your money with this company.