Butterfield Plumbing

A. Jacob F.

excellent service, competitive price, all around win.

and weekend service that didn't totally break the bank.

Emma M.

We are relatively new homeowners and as such are still a little out of our depth when it comes to home repairs and finding great people that we trust to work on our home. After unsuccessfully calling a recommended plumber for over a week (never heard back from them) Butterfield Plumbing was recommended by another friend. The lady on the phone was super nice, and very apologetic saying she couldn't get us scheduled for two weeks as one of their guys had just moved - but then miraculously got us an appointment the very next day.
We had a pretty simple job for them - we had a broken toilet upstairs that needed to be removed, and we had bought a new toilet that was sitting in the garage that needed to be installed. I figured, as our house is also fairly new, that this would be a straightforward job for them.
They turned up on time, did the job very quickly, were extremely polite, and did not mess up our house at all. They also provided us with a toilet seat, at $75.
The only reason I have not given a 5 star review is I'm wondering if the price was a bit steep? Including the $75 toilet seat and tax, the whole price was around $475. I found the exact same toilet seat on Amazon for between $40 - $45. And after doing some internet research it seems I might have paid quite a lot to install it? A recent article on Komo news said it usually costs between $125 and $250 to install a toilet. Perhaps the rest of the fee is a call out fee, and haulage of the old toilet?
As a working mother of a toddler and pregnant with my second one, I was just keen to get it taken care of and I guess it is my responsibility to check prices/get different quotes etc.
I'm more than happy to upgrade the review to a 5 star one if it turns out I didn't totally overpay for the service. The guys were super nice and the job was well done, quickly too!

Vixx B.

I got a referral from my plumber in Phoenix to this business. I left a message last night with their service. No return call! It's 130pm now and they opened at 8.

Just called a different plumber and he's on his way. Sad. We just bought a house and need a renovation project complete but if they can't even call back for a clogged sink--I don't feel confident calling them again.

Elena V.

Customer service is not dead. We had an overwhelmingly positive experience working with Butterfield Plumbing, when a pipe leaked through our ceiling. In summary...

They were accessible - I called late on a Sunday to see whether my leak was an emergency, and I was able to reach someone right away. I learned that it could wait. I had to call the office several times to move things around. I almost always got someone on the phone, and the one time I didn't, I got a call back promptly.

They gave us a fair price - We had Butterfield look at the leak and then called over a plumber friend. She said the price we got was absolutely fair, especially just considering the parts we'd need for the fix. She's a one-man shop, and she said she couldn't do it for less money.

The scheduling was smooth - Long story short, my window for the appointment was moving, which I explained to the scheduler over the phone. I learned what was their availability and said I'd call the next day to schedule it if I could. I was bummed when I called the next day, and to my own fault for waiting, the spot was gone. I learned I'd have to wait a few more days for a new appointment, and I was kicking myself. However, after their poking around a little bit, they learned that the woman I spoke to the day before was prudent enough to tentatively reserve the original spot for me. I was able to get in! It was so nice to not have to start all over and wait.

They were basically on time - For the first look, they were early. I was astonished! For the fix, they were a little late but called to see whether that would be ok. That would be the only negative thing I could say about the company, but I think we all understand that life happens, and I never felt that they were being unfair with my time.

They were extremely respectful of our home - When Derek walked in, he asked if he should take his shoes off. I gave it a beat before answering that it would be fine to leave them on because we had just installed fir floors. His response was, ""You hesitated. I'm taking them off."" That small thing had a huge impact on the me as the customer. It really made me feel taken care of and respected. So nice. These guys really earn their good review.

The experience actually felt somewhat personal - Though Derek was down to business, we briefly chatted about my pregnancy and his wife's pregnancy during the initial visit. During the fix, I learned that his baby was actually born premature, and we looked at pictures of the little one when the appointment was over. I've actually thought about calling Butterfield to see how the new family is doing because I feel invested! It was just nice to share a person-to-person moment.

I'd have no hesitation recommending Butterfield Plumbing to a friend or hiring them again myself. I've had so many lackluster experiences dealing with flakes in the home improvement sector that it's really a joy to leave a review for one that is so easy to gush over. These guys were great.

Peter J.

Needed a knowledgeable and trustworthy plumbing company to come and help install my garbage disposal during a busy month. The plumber was very prompt and courteous and seemed knowledgeable about the entire wiring and installation process.

I've been trying to get information for the installation of a reverse osmosis water filtration system, specifically one with remineralization capabilities and getting the dispatcher to provide me any information on the brands and prices of the units they carry has been like pulling teeth. Very frustrating (hence the 2 star downgrade) when I don't want to pay for a plumber to just come out and introduce me to products that I can find myself online for the necessary specs.

Blanca G.

OH MY GOSH! This was the most amazing experience... considering the circumstances. The day before my entire family was due to arrive, the pipes froze over. The temperature wasn't gonna let up so I new I needed to get a plumber. I called this place and they sent over the most flexible, and understanding guy. First of all--- I was late getting to the house and yet he waited until I got home.... awesome!!! Then he fixed the problem without destroying the walls!!! EXCITING. And after all that anxiety- he put me at ease with recommendations on how to avoid it happening again. Just awesome!!! Thats all I have to say... JUST AWESOME. If you need a plumber... call this

Jen B.

I called Butterfield based on the fact they have such stellar star ratings. I was told they are too busy to come check out my issue this week-- completely understandable. What I don't understand and the reason for the low star rating, is that they had no recommendation of any other plumber who they would recommend? Really? The woman basically said no one was as good as them so they couldn't recommend anyone else. While I agree you should have a high opinion of your own company, I have called other service providers in the past and in the event they couldn't fit me in, they have ALWAYS had another company they could direct me to..

Don N.

Normally I won't review a business until I've had at least two interactions with them, but I think for emergency-plumbing needs we can agree that one is enough.

I had a water shut-off valve go sideways in the guest bathroom tonight. The toilet was running and the valve wouldn't fully shut off the water supply. Older plumbing in this house built in the 1950s, the affected plumbing was from the mid-80s or so. My only options: Shut off water to the whole house, or check for emergency plumbing services.

So I checked Yelp and a couple other sources for recommendations on plumbers more local to my area. I couldn't see myself calling any of the plumbing contractors who advertise on the radio, and I was hoping a more local plumber who offered 24-hour emergency service would also be able to make the service call sooner. I'm glad I found Butterfield Plumbing on Yelp, because the total time from valve break to finished repair was under 90 minutes.

Derek, the technician, was fast, professional, and courteous. He had the repair completed within about 25 minutes from when he walked in the door. Well worth the emergency-service fee to have the peace of mind so quickly.

Will definitely look to Butterfield for plumbing needs in the future, both emergency and planned.

Sarah F.

Twice now Butterfield has saved our bacon (and our basement) by coming out and snaking a problematic drain. You do need to schedule out a bit, but they are prompt, polite, thorough, and all in all I think their pricing is fair. They are good about explaining potential ""worst case scenarios"" and walked me through the whole process. Luckily, Derek was able to fix our drain (no worst case, required). I've got a handy husband, who refuses to touch the plumbing (which is probably for the best). We will continue to use Butterfield for all our plumbing needs! Thanks guys!

Julia L.

In the process of recovering from a really bad remodeling job of my MIL apartment, I came to discover that the ""contractors"" I had used left one side of a two-sided sink completely unplumbed and the plumbed side pretty unusable. After seeing all the really great reviews of Butterfield, I called them and had them come out to look at it. Of course, the problem was bigger than anticipated but they took it in stride, made me feel really comfortable that they knew what they were doing, and had me schedule a time for them to come back. I'm incredibly pleased with the results. They did the work quickly and the area was left really clean so my tenant wasn't put out too much. I will be using them again.