Butterfield Plumbing

Jason F.

These guys are awesome. They came quickly, and fixed not one but TWO clogged drains in just a little over an hour. I think the $213 (including tax) that I paid was well worth it. They were friendly, and they gave me a clear idea of what they were going to do before I signed the estimate. I'd call them again.

shannon m.

Our hot water heater was on the fritz again. After calling the plumber that helped the first time, we decided it was best to just replace it. We got their bid and did some calling around. Not only did Butterfield say they would come out and take a look and give a bid, it also wouldn't cost anything (no one else offered that) so we had them come out and take a look (and yes, they were on time!). As you may know replacing a hot water heater is not cheap and I knew I didn't want anyone from Lowes or Home Depot fooling around with my heat and water source, so I was assuming we would be paying more to a plumber. And Butterfield beat all the other plumbers and water heater companies' prices that we called. The plumbers that came out, Bill and Dee, were extremely professional and very respectful of our home (they even put covers on their shoes). Since they were there, I had them look at a slow drain in a bathroom - Dee found the problem (a pipe was too long) so she took care of that and did a plumbing inspection where she found that a little too much water was filling in the toilet tanks. Oh and they even raised our water pressure a bit. They were not there too terribly long, cleaned up completely, and took everything away. This morning I am very happy to report hot showers for all and a little extra water pressure never hurts either! THANK YOU Butterfield Plumbing - I'm so glad we called and now have a plumbing company that we would never hesitate to call or recommend!!!

Katie L.

Firstly, let me say that today has been an awful day full of ice and snow. It was surprising that anyone made it out, and a relief that Butterfield Plumbing came. They were extremely polite and helpful, and were very clear about exactly what they were going to do, and how much it would cost. Thankfully, their solution was a quick and effective one, with an extremely reasonable price, and even a free inspection at the end. They took care of the job quickly, stuck around to make sure the fix was sure, and were very refreshing. This was a spectacular experience.

Jimmy M.

Our home is heated by our hot water heater, so each winter we would crank it up to the max to keep warm and deal with the consequences of having scalding water come out of the tap if you weren't careful.

Recently we decided to get licensed for foster care and a requirement was not having water in your tap greater than 120 degrees. We weren't sure how to proceed, so we asked our neighbors for recommendations for plumbers.

Butterfield came highly recommended, and lived up to the recommendation. The women I spoke to about scheduling were knowledgeable and friendly. The plumber, Jared, showed up on time, was dressed professionally, used booties to cover his shoes, and was also very knowledgeable. Jared took the time to look at the system and explain everything that would need to be done during the initial session. He gave me a written estimate and scheduled a follow up appointment for the work.

The work appointment went faster than I anticipated. Then Jared took time to walk me through the updated system. The work he did looked just as good - if not better - than the existing system. He even certified the water at 119 degrees.

A day later we had the home inspection for foster care and the water temperate was certified at 119 and we can now keep the water heater turned up full blast during the winter to heat the house and not get scalded in the shower. Excellent work. They even came in under there original estimate.

I would highly recommend the team at Butterfield for their professionalism, timeliness, attention to detail, and quality of work. They do not cut corners and it shows.

Rob G.

We have used Butterfield plumbing several times at this point. I just used them today for the third time. I have been very pleased each time. The first time we had two different plumbing companies come out, and the estimate was 1/2 as much from Butterfield. So the price was right. Each of the plumbers we had were very professional. They generally kept in good contact, keeping me posted if they happened to be running behind on a previous job, which I always appreciated. Today Jared work on my faucets. There was a part that wasn't quite right. He went out to get the right part the same day, and promptly returned to finish the job. He was very friendly, as all of the plumbers have been so far. I highly recommend Butterfield plumbing.

Benjamin S.

I called on the night before Easter to help fix a leaking water heater. They were able to come by that night to hook me up. They were able to immediately address the issue, but the next day the same thing began to happen. I called back and they came back the day after Easter to finish off what they had started. The guy who came by, I forget his name, was really nice and personable and was kind enough to explain to me exactly what he was doing, step by step. I'd certainly recommend if I had any plumbing problems in the future.

Toni N.

What a great experience! This is the kind of excellent customer service I seek to provide in my own business. Over the phone, Sheila was flexible and proactive in finding a time that worked in my busy schedule. I got an appt. within two days of calling.

The technician, Jared, was very thorough, a good communicator and personable. He and his apprentice Ruben were considerate and conscientious of me and my home. He quickly assessed the problem (sewer gases from an unused shower) and told me how to prevent it in the future. He moved on to snaking a drain that was disgusting (in spite of my best efforts, really!). He gave me an estimate before he started the work, of course, and completed the job in a timely way. He caught a disintegrating trap below the sink and replaced it. I saw the part. It was beginning to flake and crack. I LOVE professionals who are thinking prevention of these potentially expensive equipment failures!

He also took me through an evaluation of the other drains and pipes, including the water heater. He schooled me on what to look for as the water heater nears the end of its useful life. Again - love that!

I will definitely call them again.

Morgan R.

Efficient service at the price quoted, helpful owner - a great small business

Our water heater failed on a Saturday night, spewing water out the top at full water pressure. We had to shut the water off at the mains. I then called Butterfield, and the owner answered. He offered me alternatives: Immediate service at a premium price, or mid-day Monday service at normal rates, with a written estimate to be provided before work was started. He talked me through what I needed to do to secure the hot water side of the plumbing so we could make it until Monday, then one of his plumbers arrived Monday as promised.

The replacement cost just what was estimated, and the service was of good quality. I am a very satisfied customer.

Jens J.

I lucked out is about all I can say. After being away from the Seattle homestead for many a moon, I planned to take a shower there yesterday morning. I held my hand in the water to see when it would be warm enough for me to jump in. Well, I waited and waited but it never got warm. I'm thinking, not good.

A quick inspection of the water heater did not reveal any leaks. However the pilot light was out. I knew there was gas flowing because my furnace was on, so I figured the hot water heater had gone to meet its maker.

So what do I do? Of course, I looked up ""hot water heater"" on Yelp. Up pops Butterfield Plumbing with a sturdy 4.5 average score over several dozen reviews. That's pretty convincing, so I called Butterfield at 10:00am and a gal on the other end of the phone gave me a noontime appointment for the tech to come out. However, around 10:30, the tech called to say he was in the area and wanted to know if he could come at that time. Of course, I said yes!

A fresh-faced and friendly young man soon appeared at my front door. He was able to quickly diagnose that it was just the ""thermo-couple"" that had to be replaced, not the entire water heater. Hallelujah! Within minutes, my hot water heater was once again up and running.

I especially liked that the tech took pains to show me the components inside the water heater and to patiently and carefully explain the diagnosis/repair/payment process. Like I said, I feel really lucky, my hot water heater was fixed within 1.5 hours of placing the initial call (and Butterfield didn't attempt to persuade me to go ahead with the more expensive option of replacing the entire heater).

Oh, and I really liked that the tech had shoe protectors that he was faithful about taking on and off as he entered/exited the house. As a note: Butterfield may have payment plans available, but otherwise, they do expect cash or a check upon completion of work.

In any event, I highly recommend Butterfield!

Portia G.

Amazing experience with Butterfield Plumbing! The price was right, the associate, Jared was knowledgeable, respectful, and quick. I asked a ton of questions and he answered all of them and more! He told me what signs to look for BEFORE I have a problem. And you can be sure that when I do.... I will be calling Butterfield Plumbing.