Burton AC Heating Plumbing And More

Jammie H.

Our AC wasn't working. Jeremy came out and was fantastic about explaining what needed to be done and what our options were. We opted for the most expensive option because we were given a 30 money back guarantee to try the air purifier for my husband's allergies. After two weeks it just wasn't helping, so I contacted Burton to have it removed. I sent numerous emails that have been ignored and now, after nearly a month, the air purifier has been removed, and I still can't get my money back. I do not want a credit with a company who provides such terrible service. The tech was outstanding, but this office staff has ignored most of my emails, offered no explanation for why they haven't responded and have offered no apologies. Rather than insulting me with a credit with your company, I'd like my money back. I hate that you will be paid for this job like you gave me outstanding service because the way Burton has been treated, they don't deserve any of the $4500 of mine that they have.

Kay V.

I had an appointment for an annual check under my Service Partner Plan for my AC/Heat Pump unit. I received a phone call from the office to reconfirm the time I could expect to see the technician at my house this morning, as well as an email confirmation. And, as always, the technician called a few minutes prior to arriving. The technician was timely and professional in providing the service. The technician also provided a Customer Solution Sheet with different options to maintain and provide additional protection and integrity of the unit outside. It was also explained to me verbally. I chose not to make a decision right at this time and asked if there was an expiration date for the additional services. I was informed that it was good for 90 days, but also that their pricing would probably extend beyond the 90 days. I do understand the company wanting to provide me with services that will extend the life of my system, but know that it is always the choice by the customer to make that decision. Burton has always treated me fairly, which in this day and age is sometimes not the objective of too many other companies, no matter what industry.

Sue H.

I do know now why Burton is advertising so much. There over all customer service has alot to be desired. My call was suppose to be between 12-2 I got my call 40 min. early and was told if I wasn't there when he entered my driveway that the time starts then. I thought this was rude. I also found out that they don't normally work on Whirlpool Water Heaters. My water heater needed a reverse thread thermo cupler and I was the one to call to get it from Whirlpool. Plus, the plumber that came out 40 mins. early had to borrow my vacumm because his was dirty. Not happy.

Joseph D.

Their $99 any drain anytime TV ad is miss leading advertising at best.

When I called to make the appointment I said $99 and she said plus a $40 trip fee. OK. She was up front about the dispatch fee

The plumber gets on site and after evaluating the situation says he will go write up my options of what we can do and what it's gonna cost. I said Its gonna cost me $99 because that's what the woman at the office said it would be when I called. While he was out in his truck I call their office and s different woman at the office said ""well you know there might be a $99 option"" and danced around how their advertising was misleading that they would do any drain for $99.

The plumber came back in and I asked for my options and he said $99. So the office must have called him. I feel bad for the guy because I know he's just trying to make a buck playing his company's game.

They should be a little more honest in their advertising and say ""any drain STARTING at $99.""

The plumber gets a 5 out of 5 rating. Patrick at Burton plumbing is a respectable guy and did a good job of snaking the drain.

The company gets 3 stars and that's being generous because of their questionable advertising.

Overall because the plumber did an outstanding job I'll give them a 4 star average.

Kevin I.

Mark Bostic came to service a broken valve at a moments notice. He explained the repair and costs. He reviewed the rest of our pluming in the house and advised us on what is needed and what to expect. Before he started, he shoveled our drive and walk to prevent snow from being tracked into the house. He is a professional and we are very satisfied with the job he did.

Denise J.

MUD told me that I had a leak in the gas controller valve and to call my contractor. I have a service plan with Burton. Explained how I had gas getting into my house and could only have the furnace off for a short time since it was 11 degrees outside. Finally, almost 4 hours later 2 techs show up. The one had been here a couple of months before and did the inspection on the unit. They didn't have to do the diagnosis, MUD had already done that. After 15 minutes looking at it they said it would cost $470 in labor to switch out the unit, the part was under warranty. I had no choice and assumed it was a long install. They left for 30 minutes to get the part and then had it installed in less than 30 minutes. With my discount it cost just over $400 in labor. Not sure what these guys make an hour (or why I had to pay 2 guys for one guys work), but for what took less than 2 hours (including the time they were gone) that was a lot of cash. This, and some other issues in the past and I think I will be stopping the service agreement and finding another contractor.

Dave G.

Shameless upsellers and price gougers. Will have a hundred excuses not to make simple repairs and will instead insist on replacing everything possible. Unable to provide straightforward pricing. Had a serviceman out at my place for about an hour. He spent most of that time trying to pressure me into agreeing to unnecessary work. Finally managed to get him to cut and cap a pipe to buy me the time to find somebody else. The job took him about 20 minutes. Total cost: $325. Only call Burton if money and honesty don't matter to you.

Carrie V.

Many calls from them to reschedule our appt..... paid way more then it ended up we had to... we had a leak in the ceiling in a downstairs bathroom, James at Burton told us we needed to replace the shower in the upstairs bathroom. That was causing the leak. Again after being rescheduled 3 times this time... they did a whole new tub and shower install. FInally after that was installed.... not even a day later... the ceiling in the downstairs bathroom still leaked!.. Called Burton again.... and yes a couple more times of being rescheduled until they came back out. The real problem was there was a leaky pipe behind the toilet in the upstairs bathroom that was causing the leak!.. We had a new tub/shower installed for nothing!.. Not to mention they damaged the drywall in the room next to the upstairs bathroom when either taking out the old tub or when they installed the new one... It took me a long time to get a call back from the service manager to get some answers, it took months to get a refund on the service warranty we paid for because there was no way we would ever use them again. I don' like saying bad things about anyone... but I just want people to be aware of our situation in hopes it could prevent it from not happening to someone else.

Liz B.

Horrible customer service by repair person their prices are way more than other companies! They give you several options from expensive to outrageous. I would never recommend them the best part of the company are the office personnel that schedules appointments very nice and efficient. The repair personnel needs training in customer service the tech was obnoxious and arrogant

Jennifer M.

Craig with Burton did a great job fixing a broken air pump on my air conditioner and helped trouble shoot my in-line humidifier which I suspected was not working last winter. He very patiently explained various parts and gave me instructions so that I can run checks on my own to make sure everything is functioning properly. Craig was recommended by a friend of mine who has several properties in town and has been very happy with his service. I thought Burton was very cost competitive with other service companies in town.