Burton AC Heating Plumbing And More

Cathy T.

I called to get a bid on three things: I need a new backflow device on my spinkler system; I have two toilets that are running and both also need to be reseated. They wanted to schedule their technician to come out to ""diagnose"" what I needed done and to charge me $60 to do so and to give me a bid. Nope.

David T.

I scheduled my A/C to be serviced and waited 3 weeks. The day of the service they called and said they had an emergency and had to reschedule. They said it would be 6 weeks from today. I would strongly recommend not using Burton!!!

Mike P.

The tech was great. Very nice and showed me everything before and after. It would be 5 stars but asked about having a toilet put back in that we had taken off they wanted the absolute asinine amount of $370 for about 10 minutes worth of work. Set wax ring and set toilet on top. Don't believe they use gold plated wax rings or anything

Sandra V.

Absolutely amazing! Trent my technician went beyond what he had to do. Because of Trent I would highly recommend Burton. He was extremely helpful and knowledgeable.

John G.

If you want your wallet to be hurt'n, just call Burton!

After my water heater wasn't working and I called a technician, the individual from Burton told me I needed a new water heater. Skeptical of the $3,500 quote (or $6,100 for tankless), I got another opinion.

All my heater needs was a new thermal couple. A $20 part. Labor. Tax. $115 fix later from a plumber who wasn't out to make my wallet hurt.

DO NOT USE BURTON.

Snow M.

In the recent months, I have become a frequent flyer with Burton. About 18 months ago we had to have the HVAC system replaced. Unlike fine wine, those sorts of things don't get better with age. We bit the bullet and had it replaced to the tune of $7k and we pay a monthly fee for the service agreement/contract. Been every happy with the service, they call us twice a year to schedule a no cost inspection to the system.

Let me tell you my troubles as of late. We live in a condo complex, every time the upstairs person lets the water out of her sink, it backs up into ours. Ugh, I couldn't take it anymore so I called Burton and out they came. Snaked the lines which hadn't been done since God was in short pants. The complex was built in the 1920s and there doesn't seem to have been any deep core cleaning or maintenance done in a while. So much so that while the Burton guy (sorry I forgot his name) was there, we asked for a quote to replace the lead pipes in the bathroom and to fix the toilet. Bruce comes out a few days later to get a better look at everything to generate a proper quote. Worst fears confirmed. 5k. I can't I just can't but they can replace the toilet for a very reasonable cost and get it done in the next day or two. Yay!

Cut to yesterday morning. My Father in Law who lives in the condo across the hall calls at 6am says his heater has stopped working. ~facepalm~ Who you gunna call? Burton to the rescue! We were able to get a same day appointment right before all of Omaha gets plunged into sub zero temps. Mind you, my Father in law is 83 and lives alone. There is no way he can be with out heat. Not all superheroes wear capes. Chris came out and didn't try to sell us a new system (We need one, I know). He gave us a fair and reasonable assessment of the situation and after the Dispatch fee, new ignition glow stick thingy and a cleaning, I felt it was money well spent.

Chris may have been following standard procedure when he stood in the living room and gave us a carbon monoxide reading after 10 minutes to make sure it wasn't hazardous but it felt like he cared and wasn't going to leave us in an unsafe situation with a broken heater.

This is why I will be a Burton girl. Quality of service and what I feel is a reasonable price. (make no mistake, I can haggle and bargain shop with the best of them)

Michelle W.

We have used Burton to do annual checkups on our heat and a.c.. We had several issues with our furnace last year. After they repaired a third part on it, I asked the tech if we should be looking at a new system. He said no, that the system was fine after the repairs. Now with our first tune up this year the tech says we need 2 more new parts at 2200, and most likely a new system. The tech says he wished the prior techs had done a thorough job of inspecting our system when they came out. I thought that's what we trusted Burton to do. I feel like these guys are trying to take us to the cleaners. We will be contacting a new heating contractor to check out our equipment who won't try to price gouge us every time they come out. Very disappointing, especially as a new resident in Omaha who put their trust in this company. I give them 2 stars because they did come out and get our system going when we were without heat a couple of times last year.

Anna J.

Called to get a quote on a furnace humidifier. They would not connect me to someone to provide a quote over the phone, insisting that they had to come out to my house to provide pricing. What is up with that? Everyone else I have called to quote has happily provided info on make/model for replacement and pricing for purchase and install. Seems fishy to me.

B. ..

DO NOT CALL or USE THEM!!! I now feel silly saying that because looking at Yelp reviews i should of never called in the first place with all the 1 star's. I mainly called them because kudos to them they sent me a marketing flyer with a discount coupon (one that is restricted by almost all services FYI). Also, they had quick openings to come look at my furnace. I was EXTREMELY clear that i need my blower motor cleaned because Service One was just at the home for a routine inspection and informed me of so. They could or would not give me any prices not even a range, i did not care how big of a range either just give me an idea but telling me the tech must arrive and then price. I booked anyway and after hearing other quotes from different places i was not too worried on pricing. The tech Eric F. was very thorough but almost too much because after his 2.5 hours at the house my blower motor still was not cleaned, i asked the price he stated $400 and i was shocked because of the simple task of doing so. He told me and i quote ""We are a box/big company, so all prices are flat"" WAIT?! WHAT?! flat prices but no one could give me an idea over the phone???

If that was not the worst news, Eric also made it clear i need a new furnace or it will either stop working tomorrow or everyone in the household could die from CO...now that is kind of odd and not that i do not trust his opinion but Service One and Nanfito Heating & Cooling have both inspected the homes furnace system in its entirety most recently due to new ownership. Neither had any negatives on the system. So just makes you wonder if Eric works on commission and was taking advantage of an old unit.

So in conclusion, i donated $50 and hours of time away from work to no solution when i was absolutely clear of what i needed done today. Spread the word.

Mike L.

Had them out to simply replace a sink. We already purchased the sink and faucet prior to calling. We just wanted a swap out with maybe some new pvc needed underneath for the drain.. Cost us $60 to get an OUTRAGEOUS estimate of $1700 for them to do this minimal job. The technician Justin was a really nice guy but unless you like literally throwing money down the drain you should never hire them.