Burton AC Heating Plumbing And More

Joe M.

Standard Bait and switch. Will tell you they have a $89 special (it's just for the pleasure of having them come out) but there is always an additional charge. On thier site, they advertise drain opening $93 or its free. Additional fees ""May"" apply. In fact, additional fees will always apply, every time, all the time. A little note they forget to mention. Very deceiving and just plain annoying. Too many bad reviews here to ignore.

Bob B.

We called Burton on a Saturday morning for a hot water heater problem. The tech was on our property for a total of TEN MINUTES. Burton charged us $624 to come out on the Saturday call. I am not in any way saying they did anything wrong. I just want others to beware of their ridiculous charges! Would strongly suggest you look to someone else first!!!

Debra D.

If I could rate Burton a ZERO Star it would be appropriate. I have done business with them for 30 years and spent over 100,000 in plumbing, HVAC, and sewer services. The gas company red tagged my house last week due to no venting on my water heaters. Which means carbon monoxide is leaking into the house, and the top of my water heaters are burn't from over heating. Today Burton told me they wouldn't stand behind their labor and they told me to call someone else to work on my water heaters. They don't have resources to fix anything.

Find yourself a new plumber, but don't let it be Burton. Move forward with people who have integrity.

Bill S.

Tenant had a plugged toilet, dripping bath sink & broken tub handle. got an estimate over $1,500 as they were going to pull the toilet to snake. Called to see what they had done tech advised they didnt pull toilet just snaked 6to 8 ft I asked if he found anything he said no I then asked if maybe he had just pushed the blockage further & WHAT IF IT PLUGGED AGAIN/ HE SAID IT WOULD BE A NEW CHARGE No warranty. He changed the tub faucet handle & told me it turned hard & might consider down the road replacing tub faucet. ( He told tenant not to use it would break I found out after the tenant called the next day to say all drains upstairs backing up.. OH THE WHOLE HOUSE DRAINS ARE PLUGGED NOW 1 DAY LATER as I was told no warranty I called a different plumber & will never use Burton again!!!! Basically the replaced bath sink faucet at a over $1,500 charge. I will tell everyone I know to stay away from these crooks...

Nicole C.

We had some major plumbing issues a few years ago (the horrible summer of 2020!) and got ""the service contract"" to receive a discount. Last week for our regular maintenance service visit, they tried to tell us that the furnace and AC needed a minimum of 4K in repairs and probably just needed to be replaced altogether. The units we have are only 11-12 years old and we've always been good with maintenance. Decided to get a second opinion from another company and while there were a few minor things that definitely needed to be cleaned/replaced/fixed, they couldn't find much wrong with the units. AND it cost under $500. Glad I got a second opinion -- wasn't planning to sell a kidney to stay cool this summer!! We canceled our service contract and are done with them. Don't recommend.

Katy E.

We just moved into our first home, and learned that our home inspector neglected to check our AC unit at all. When it wasn't working, we had a technician from another company come check the unit, and it was super clogged and had lots of mold. We got quotes from three different companies, and all were very similar. The reason we chose Burton is because the Comfort Advisor, Ken, who came to give us a quote immediately put us at ease! He explained everything to us, set us up with a free two year VIP membership so we can keep our new unit serviced, and he worked with his boss to find us the best price he could. The very next day, we got our new AC unit. The techs who installed it thoroughly explained each aspect of the new unit. I can't recommend the customer service enough! Within minutes of the new unit being turned on, our house felt the best it has since we moved in!

Hillary P.

Until recently, I was not aware that Burton provided electrical support. One of their electricians came out and went through a complete list of the items that we needed done and provided a detailed estimate.

Once approved, we went ahead and scheduled the appointment. Ahead of their arrival we received an appointment confirmation, a notification that they were on the way, and details regarding the individuals providing the service, along with their photographs for security.

The electricians were exceptionally professional and friendly. They went above and beyond to ensure that all items identified had been addressed and went as far as taking a moment to answer a few questions about items that were not even on the list.

We were so happy with the work that was done that we actually called them back for additional work and specifically requested the same crew. We were pleased to have similar results as our first experience.

We referred Burton to a neighbor in the area who also needed electrical work and was dealing with a terminal illness within the family. The team were kind enough to go over provide the estimate and even addressed a quick fix issue ad hoc. Their actions contributed to my neighbors ultimately purchasing an entire home generator because of how great the team was there during their first visit.

Just so happy to find reliable support for electrical needs and Burton is the place to go! Can't say enough positive things about our experience.

Heather C.

They ran my check as an ach transaction. It cleared my bank. Then they proceeded to try to run my check 3 more times, and tried telling me I didn't pay.
I tried to get in contact with Burton several times regarding their mistake. Nobody bothered to return my call. Fast forward about a month the technician called me to tell me i owe them.
My check was returned 3 more times, because I wasn't prepared to pay for the service 3 more times.
I showed them my bank statement showing it had already been cleared and where they tried to run it through after I already paid. They could not admit fault, and the gentleman I spoke with acted as if he was doing me a favor by telling me he was willing to ""let it go, and he wouldn't further pursue"" he had a very condescending tone he used with me.
This man also agreed to send a statement showing I was ""wiped clean"" (even though services have been paid) I have yet to receive that as well.
I do not recommend Burton.

Robin K.

I had a drain back up last week. Burton came out and assessed the situation without taking the top off of the sump pump area. Immediately claimed the pump needed replaced. Gave a bid for 5011$ for a pump replacement with a pump that costs 380$ on line. So yeah. The per hour charge was outrageous. I waited until Monday to have my regular plumber from Big Burge come out. He removed the cover and said the ball cock was stuck and it was up and running in 5 mins. I have used Burton in the past and people always tell me they are crooks. I believe it now as this was so blatantly obvious. So I asked some other people in the industry and evidently the plumbers from Burton get commission pay so there is no limit to what they will charge. Be aware.

Doug S.

My reviews keep getting deleted. Don't use these thieves. They charged my old deaf and almost blind parents $500 to change the wax ring on their toilet. Feel free to contact me to defend yourselves.

I wouldn't hire these guys to do anything. You can see by their reviews they're not very ethical.

Don't trust these guys