Burkell Plumbing

Randi P.

I am pretty upset with the service from Burkell Plumbing and the rude conversation with owner Jake. I had Jeff out several times to fix a leaky faucet. It was 20 years old so I paid to have them out with incorrect replacement parts for which I was charged on 2 occassions. After paying over $400, they actually broke a faucet that was not in need of repair and accused me of trying to manipulate them to get free plumbing work done. They are not trustworthy, capable or polite to customers and I would highly recommend finding another plumber.

Bonnie A.

As always, Burkell Plumbing has done an incredible job. Chris came over and installed a new toilet that was desperately needed. Professional, friendly and helps me figure out other plumbing needs such as a new faucet, etc. I couldn't imagine calling any other plumbers to my home. Always on time, great staff who you deal with on the phone. Just the best of the best.

Sam L.

Okay, this isn't the Burkell Plumbing of days gone by, when it was the leader in Marin plumbers. They have apprentice trainees doing the work who are NOT fully qualified. We've used Burkell's for years, but now need to find an up-to-speed plumbing outfit.

Case in point: the head guy Jake estimated a job to install a pressure reducing valve, but then sent his trainee to do the work. Result: new valve was installed, but the trainee did such a poor job of soldering that a bunch of my sink faucets clogged up with the excess solder that he kept jamming into the solder joint. God knows what the filters in my washing machine, dish washer, etc., look like.

Case in point #2: I pointed out (to the trainee - oops!) where I saw water leaking from a drain pipe in a bathroom sink. When know--it-all Jake and the trainee go to fix the leaky faucet, lo and behold they launched on some project to use silicone caulking to seal the new Grohe faucet, rather than simply address the known leak! When my wife tries to tell them, they get arrogant about knowing plumbing better than anybody, and THEN DISCOVER that, in fact, the leak is from the joint in the drain pipe, as HAD BEEN POINTED OUT TO THEM. So their arrogance caused them to fix a NON-PROBLEM until confronted again with the continued leak. SHEESH!

Anyway, we used to use Burkell's for everything, but now it's time to fine a reliably competent plumber, not somebody trying to charge full rates while training newbies. And who will listen when we say ""We saw water leaking from THERE.""

Sharon J.

As of today's conversation, I will NEVER use Burkell again. This has been coming for a while but I've been too lazy to find another plumber, having used Burkell for 20 years for both my home and my rental, including having water heaters installed in both places without questioning the price, etc.. There is one employee who was sent twice now, about 5years apart, to fix running toilets in the rental.

The first time he ridiculed the ""dated, designer low flow"" toilet and tried to sell me a smaller one from his truck that would have left a gap between the granite flooring and the toilet's base. This year when he was sent to fix a same type, running toilet in a different bathroom, he told told my tenant that he'd already told me the toilets needed replacing and then improperly replaced the chain inside the tank so the toilet still ran. My adult daughter fixed the connection and now it's been fine for 8 months. I paid the bill in full without complaining.

When I called today about replacing a tub drain/stopper in the rental, I told the scheduler of the past problems with him because I didn't want him there again. She was defensive about my needing new toilets, never addressed the fact that he spoke against me to my tenant and didn't fix the toilet properly last time, suggested I'd used a different plumber and didn't remember or that he never said that to her. That's it for me. Good luck to you if you use them.

Kathleen R.

Burkell plumbing proved to be incompetent in fixing a toilet which was then fixed by another plumber. Even though they originally agreed to let us pay only half of the bill because they did not solve our problem but subsequently insisted we pay the full bill. The bookkeeper was arrogant and out of line.
We recommend not to use this company.

Malerie M.

They don't even deserve 1 star. Their customer service is horrific!!! The saying ""the customer is always right"" is not what they practice. Unreliable, pompous, condescending ""business"" men.

Christina P.

$150 to come look at something! Seriously? Wont give free estimates either...I can go better. Thank you!

Chris C.

The large ejection pump that sends waste water from a basement level bathroom and laundry room to the sewer line outside failed Sunday night. This toilet is the only one a very sick mother-in-law who lives with us is able to get to with her wheelchair. Left a message to please have someone call us first thing Monday morning. By 8AM Monday we had a highly-skilled, experienced plumber named Mark on his way over.
He and his associate Sergio worked quickly to dismantle the old pipes and pull the failed pump from the subterranean vault outside. They then installed a more efficient system of piping, valves and the new pump--a big job--in under three hours. Smart, polite, efficient and tidy. Couldn't ask for better plumbing problem-solvers.

Bonnie A.

These folks rock. Chris came over this morning and fixed my whining toilet. Knows my dogs, loves them and has been here before. So trustworthy and on time... very knowledgeable...

Mehdi K.

over priced. I thought I would pay the highest to get the better service. Wrong!
They charged high and brought in people who were really incompetent.

They changed my furnace. It was not up to code on 4 counts after I had the city inspector look it. It took me three calls and couple of weeks later to get them to finally fix it. After they did, there was issues with water pan under the furnace leaking.

These folks are arrogant to deal with.