Building Waters

Sherry S.

I wish there were ten stars to put here. I was soooo impressed with the response time and professionalism of this company, that I want to give it ten stars.
We were introduced to Building Waters, when we called our home warranty company to file a claim for a water heater that did not work. They said on Sunday, someone would be contacting us to fix it. (Cudo's to Universal Home Warranty, by the way, for their excellent customer service.)
By 6:45 a.m. Monday morning, Building Waters was contacting us to come and do the work. By 8:15 a.m., an hour and a half later, we were met at the door by ""Ted."" He treated me with total respect and had wonderful ""manners."" He was completely professional and went right to work. An hour and a half later we had a new water heater, and the job was completely cleaned up, with the old water heater removed.
Ted's skill and workmanship was 100%. Everything worked perfectly.
In this world where customer service is lacking, everyone involved at Building Waters made sure we were not without hot water, if they could help it!!
I understand they not only do plumbing and heating and a/c, but also have a division for home building projects. You can bet they will be on my list to call next time I need any of that done.
THANK YOU, THANK YOU, THANK YOU, Ted and Building Waters for taking absolutely wonderful care of us!!

Taylor W.

I purchased a power vent water heater which costs more than a standard water heater and two months later the FV sensor goes out. Wasn't home during the day to even know or call company during working hours and 9pm I find the issue. Person on call tells me it's $210 hour for over time rate to fix problem. I wasn't expecting to pay anything since it was two months old and still under warranty. Tech reports no around gas leaks and a faulty part. They charged me for 2 hours of travel and no labor. I called twice to look into this and have never heard a response back. I am incredibly disappointed.

Bobbie Jo M.

I called that I needed my stove and dishwasher put in and asked since I already have you coming out can I have you look at my sink it's dripping from the pipes I was told I would have a guys coming out tomorrow it wouldn't take make then two hours 110 an hour he gets here with another guy they take 2 1/2 hours I was ok with that but I was not told I would had to be charged per person I was just told I was going to be charged by the hour when I said that I was told he just rights the bill so the bill with 2 1/2 hours 2 men and parts cost me 720$ so I called building waters and talked to the secretary who I booked my appointment that I was told 110 an 10 not a person an hour and she said well that's how we do it what's your card number not that they did a bad job but when you are thinking it's going to be 135 for parts and 220 for labor and it doubles I was not prepared it wasn't good for business and I wouldn't call them again they know you need there service so they make sure to take advantage of you

Susan N.

Have quickly responded to my issues, sewer back up being the problem today. Rob was here first thing this AM to fix the dang thing! Explained everything and was very nice. Very pleased with their service including the nice lady on the phone!

Ann S.

Nick from Building waters was wonderful. Very professional and on time. He was very understanding on a hectic early morning school day. He went above and beyond to show me how to solve an on going faucet problem. I hope I don't need a plumber every again, but every experience I've had with building water has been wonderful from Sharon in the office to Nick unclogging my sink.

Holly R.

We were panicked when we woke up to our furnace not working and called around to several companies who couldn't get us in the same day. Building Waters was able to get someone here in less than 2 hours! Ben was quick and fixed our furnace within 30 minutes! Definitely recommend and will use them again in the future.

C M.

I've been a user of plumbers for years in IL since I'm an interior designer & remodeler. But I'm new to Wisconsin so I needed a plumber.

I thought I was safe using Building Waters. I could not be more sorry for trusting Wes and his company Building Waters Plumbing. Let me explain why:

From remodeling for years I can tell you that their prices are very high but whats worse is that their bills seem out of whack and I showed them to neighbors who also are remodelers and have several properties and they could not believe what they were seeing. They said I was being completely screwed as I suspected.

RECIRCULATING PUMP RIP OFF:
I was charged 1770+ by building waters for this service. The part accd to their plumber when I asked him how much it would cost me-he said about $200. At most its $300 -we found it online. So about $1400 for labor? Wes claimed it took his guy 7 hours to install it? Thats the nuttiest outlandish claim I've ever heard in my life. At some point the plumber & Wes had a responsibility to know what this would take him and should have discussed it with me!

But you don't overbill b/c your guy doesn't install these regularly and isn't a expedient worker. Not fair to the client.
It sure as hell has NEVER been a 7 hour billing time job and at some point the plumber needs to say: I don't mind doing this but its gonna be extrememly expensive b/c of ab or c , and do you want to do this? You don't just give someone shock with a huge farce of a bill.

Tell me how can a recirculating pump cost more than a whole stack of lead pipes to be replaced which is about $1400 a stack and is more labor? It doesn't make ANY sense.

Then they kept trying to push a new faucet on me for my kitchen sink when I clearly had a new one, and I told the plumber that it had something stuck in it b/c were on a well-I though sediment had gotten in somehow. I told him to route it. My husband has a router and I would have had him use it if I had known that BWaters would give a ridiculous price for this tiny service. Esp with everything else were spending on!
Turns out I didn't need a new faucet, they obviously routed it which takes about 10 minutes max and charged me $168 for that. Total jip which most of my previous plumbers would have given to me b/c of all the other work they were charging me for. Its called courtesy and building trust as an entreprenuar .

DISHWASHER Install RIP OFF:
My appliance guy was here from ABT and they are experts at doing installations correctly. Best appliance company in IL and they deliver up this way. I highly recommend. The plumber said he wanted to do the work. Well ABT charged about $150-200 to install the dishwasher . And they know how to work with newer EU appliances that already have airgaps installed in them . Wes insisted that I needed it. And charged me a outrageous $653 for installing a simple dishwasher and an air gap I have never needed in IL. I don't care if something is code-it wasn't in the house before and it sold to me just fine. I told him I didn't want it but they billed me for it. An outrageous rip off outrageous over the top fee.

Laundry Sink Install JIP:
In IL I got a bid for $500 for an install on a laundrysink . When I spoke to Wes about it on the phone he said about $550-650 b/c he had to take away my concrete sink. He claimed he would hire a laborer to come break it up and all, clean up. There was no laborerer ever there to do this work. They took it away. He didn't need to gut it or take away. Thats for garbage hauling guys. He charged us $700.
Also overpriced. That is all labor and not the sink.

The other two things on the bill I was okay with. Thats the typical cost of a hot water heater replacement in IL and I'm not sure of the cost of replacing old pipe b/c IL only allows copper and not this plastic stuff which I'll never use again. Very unimpressive product.

I was extremely unhappy with Building Waters. I will NEVER use their services again. They are a dubious company when it comes to billing their hours and I told Wes that this was how we felt and he just made excuses. He didn't remedy the situation. Which makes him disgusting.
He abused our pocketbooks for menial jobs and we will tell everyone what happened to us.

Skip S.

A year or so ago we needed a replacement water heater. Called in the morning and had one installed by early afternoon. Now it's May 2018 and our AC would not work. Turned out a simple fix and they quickly had us up and running. Recently had them service our A.C.
All the staff we have encountered have been very nice and professional.

El W.

Experience was very unprofessional and cunning. We paid for the plumbing service a couple of times to asses and repair but to no avail and thousands of dollars later. When we had insurance come in and rectify problems in house , owner said to he's guys "" ok guys just stick around for the day, we are on the insurance time now"". This really raised big flags because we had already paid them 5 times to put cameras down and assess, plus repair.
HVAC department seemed helpful at first, made big promises and we replaced two systems with them that is still after a year not working properly. Phoning them to come and rectify the problems gets you snotty remarks and hefty bills. I wish I could post pictures to show how they hacked up our HVAC this week, leaving the seams uncovered and big big gaps with air rushing out! Not to mention the water streaming out of the system from all sides! I will be posting them on yelp, Houzz and where ever I can. We had two different construction teams tell us that it's indeed not just with us but they get calls weekly of people fed up with Building waters bad service across the board.

Zahid I.

I must say the repair person was very nice and courteous. He said their charge clock starts as they start deriving to your place. They charge double the price for any parts they replace. First day he fixed a leaking bath tub faucet water pipe connection while the facust was just fine. Next day the faucet start leaking and charged me more than $200 to fix it. They are very pricey and I would not recommend them to a friend.